TELUS Health Connect

TELUS Health Connect

Connecting to your health

10K ratings
143 reviews
Free

Details

  • Released
  • Updated
  • December 18, 2022
  • August 24, 2026

Features

TELUS Health Connect screenshot #1 for iPhone
TELUS Health Connect screenshot #2 for iPhone
TELUS Health Connect screenshot #3 for iPhone
TELUS Health Connect screenshot #4 for iPhone
TELUS Health Connect screenshot #5 for iPhone
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About

Empower your health journey by connecting with your healthcare provider. Manage appointments, complete pre-visit forms, communicate with your clinician, and join virtual visits directly from your mobile device.

Connect to healthcare provider
Book and manage appointments
Complete pre-visit questionnaires
Secure 2-way messaging with clinician
Join virtual visits
Register as a new patient
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What users say

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What's New in TELUS Health Connect

26.9.1

August 24, 2026

Our team has been hard at work fixing bugs and improving performance.

User reviews

Terrible

Received some material from a physio and downloaded the app which I created an account for with my email address. I then received an email to validate said account, clicking the validate link in the email opened the app with options to resend a validation email and nothing more.

I’m not sure how companies of this size can develop such terrible software, like the very most basic functionality required doesn’t work, how does this pass QA ?
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Amazing Customer Service

Have had a few issues getting set up, but a responsive, friendly and efficient team has been working with me, and so helpful.
Waiting on my correct birthdate to be entered so I can complete the questionnaire, but am sure this will be done before my appointment, as the team hasn't let me down yet! Thanks to all 🤍
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Garbage

Signed up and immediately the app doesn’t let you log in. Total wast of my time. Garbage app!

Terrible

Won’t let me register. Frustrated that my medical clinic requires I use an app. Appalled that Telus has anything to do with my medical records.

I might have found this convenient and possibly useful if it let me register with my clinic but the “next” button is just greyed out and all of my information is entered.
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Frustrating

Giving up after 5 tries to complete setting up …emails sent to confirm spins back to staring point

Developer apps

User experience

🐞

Reported Bugs

19 issues

Login loop - app asks to login repeatedly without progressing

Bug

Session timeout errors followed by 'Not Authorized' messages

Bug

Email confirmation links redirect to App Store instead of confirming account

Bug

Password reset links redirect to login page instead of reset form

Bug

App crashes when attempting Google account login

Bug

Biometric login toggle doesn't function despite being enabled

Bug

Persistent 'new message' notification badge that cannot be cleared

Bug

App freezes on privacy terms screen preventing scrolling

Bug

Clinic information randomly removed after updates

Bug

Virtual visit screen stuck on 'provider will join shortly'

Bug

Invalid credentials error despite correct password entry

Bug

App won't progress past birthdate/health card entry during registration

Bug

Inconsistent functionality across different devices (iPhone vs iPad)

Bug

App requires daily reinstallation to function

Bug

Internal server errors during login attempts

Bug

Broken password manager support blocking autofill

Bug

Eyeball password visibility buttons non-functional

Bug

Form fields freeze during signup requiring app restart

Bug

Ads appearing on appointment booking interface

Bug

Requested Features

11 requests

Documented account recovery process for email changes

Feature

Prescription renewal functionality

Feature

Persistent login sessions with biometric support

Feature

Proper password reset flow without re-login requirement

Feature

Working Face ID/biometric authentication

Feature

Password manager compatibility

Feature

Reliable virtual visit functionality

Feature

In-app appointment rescheduling

Feature

Canadian date format (dd/mm/yyyy) support

Feature

Multi-account support that actually works

Feature

Persistent notification badge fixes

Feature

FAQ

What does TELUS CHR Connect do?

TELUS CHR Connect allows patients to connect with their healthcare provider's clinic. It enables you to book and manage appointments, complete pre-visit questionnaires, communicate securely with your clinician, and join virtual visits directly from your mobile device.

What are the key features of TELUS CHR Connect?

Key features include the ability to register as a new patient with participating clinics, book, manage, and view appointments, communicate safely with your clinician through 2-way messaging, complete and submit health questionnaires, and join virtual visits from your mobile device.

Is TELUS CHR Connect free to use?

Yes, the TELUS CHR Connect app is free for patients to download and use. There are no in-app purchases or subscription fees associated with accessing its core functionalities.

What kind of devices is TELUS CHR Connect compatible with?

The app is designed for use on mobile devices, allowing patients to connect to their health records and manage their healthcare needs wherever they are. Specific operating system requirements are typically found in the app store listing.

How can I use TELUS CHR Connect for my healthcare?

You can use TELUS CHR Connect to actively participate in your health journey. This includes streamlining appointment management, completing necessary forms before visits, engaging in secure communication with your doctor, and attending virtual appointments conveniently.