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TELUS Health Connect

TELUS Health Connect

Connecting to your health

10K ratings
156 reviews
🏥 Medical
Free

Details

Released
December 18, 2022
Updated
October 29, 2026

Features

Developer

TELUS Health
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TELUS Health Connect screenshot #1 for iPhone
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Reviews summary↘︎
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❓5 answered
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About

Empower your health journey by connecting with your healthcare provider. Manage appointments, complete pre-visit forms, communicate with your clinician, and join virtual visits directly from your mobile device.

✓Connect to healthcare provider
✓Book and manage appointments
✓Complete pre-visit questionnaires
✓Secure 2-way messaging with clinician
✓Join virtual visits
✓Register as a new patient
Show original description

What users say about TELUS Health Connect

Reviews of TELUS Health Connect are mostly negative: the Medical app is rated 4.7/5 from 10K App Store ratings. What users like most: convenient and time-saving for doctor communication, helpful and responsive doctors (Dr. Fleck mentioned). Top complaints: persistent login issues and authentication failures, constant forced logouts between sessions. Summarized from real user reviews.

Positive things

  • 👍Convenient and time-saving for doctor communication
  • 👨‍⚕️Helpful and responsive doctors (Dr. Fleck mentioned)
  • 🚀Simple and easy to navigate interface
  • ⚡Quick setup process
  • 💬Effective for messaging with healthcare providers

Negative things

  • 🐛Persistent login issues and authentication failures
  • 🔄Constant forced logouts between sessions
  • ⏱️Slow app performance and timeouts
  • 🔐Poor account recovery for changed email addresses
  • ❌Inconsistent app functionality across devices
  • 🔔Broken notification badge that won't clear
  • 🌐Clinic information randomly disappears or resets
  • 📱Crashes during Google account login
  • 🔗Broken password reset and confirmation email links
  • ⚠️Virtual visit functionality doesn't work
  • 🚫Cannot reschedule appointments in app
  • 🔐Biometric/Face ID login doesn't function properly
  • 🔍Poor search functionality for clinics
  • 💾Password manager and autofill not supported
  • 🎨Language settings randomly switch to French
  • 📋Missing appointment display functionality
  • 💊Limited prescription renewal capabilities
See all reviews
+1

What's New in TELUS Health Connect

26.10.5

October 29, 2026

We’ve made improvements and fixed bugs to give you a smoother, more reliable experience managing your care.

User reviews

Most RecentHighest RatedLowest Rated

Doesn’t take Ontario Health Card Numbers!

Why? M####-#####-##### is a valid Health Card number. I used it for a blood test last week, but when I add a clinic to my Telus Health account, I can’t enter it. So what? I’m in a no account limbo now? I can’t be the only one.
DDuhmojo256

Reductions, slow, archaic

Are we 2026 or 1997? The very definition of a pig with lipstick…
MMarkAJBennett

Service

Excellent
SDSukh Dhani

Vulnerable security and credit card for nationally funded healthcare

Why do you need my credit card? Healthcare is covered in Canada and you are a CANADIAN COMPANY. If it’s just for “security” or some BS, then why is my bank telling me it’s a charge???????

If your system is so basic that the email sign in is case sensitive why in God’s name should we trust you with our credit cards and health care numbers?
Show more
Hhfsjdgj

Virus App

This app is HORRIBLE. After downloading it sent a pop up to my screen and completely froze my phone for hours. Highly do not recommend.
BBb.0914
See 151 more reviews

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See developer apps

User experience

🐞

Reported Bugs

19 issues

Login loop - app asks to login repeatedly without progressing

Bug

Session timeout errors followed by 'Not Authorized' messages

Bug

Email confirmation links redirect to App Store instead of confirming account

Bug

Password reset links redirect to login page instead of reset form

Bug

App crashes when attempting Google account login

Bug

Biometric login toggle doesn't function despite being enabled

Bug

Persistent 'new message' notification badge that cannot be cleared

Bug

App freezes on privacy terms screen preventing scrolling

Bug

Clinic information randomly removed after updates

Bug

Virtual visit screen stuck on 'provider will join shortly'

Bug

Invalid credentials error despite correct password entry

Bug

App won't progress past birthdate/health card entry during registration

Bug

Inconsistent functionality across different devices (iPhone vs iPad)

Bug

App requires daily reinstallation to function

Bug

Internal server errors during login attempts

Bug

Broken password manager support blocking autofill

Bug

Eyeball password visibility buttons non-functional

Bug

Form fields freeze during signup requiring app restart

Bug

Ads appearing on appointment booking interface

Bug
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Requested Features

11 requests

Documented account recovery process for email changes

Feature

Prescription renewal functionality

Feature

Persistent login sessions with biometric support

Feature

Proper password reset flow without re-login requirement

Feature

Working Face ID/biometric authentication

Feature

Password manager compatibility

Feature

Reliable virtual visit functionality

Feature

In-app appointment rescheduling

Feature

Canadian date format (dd/mm/yyyy) support

Feature

Multi-account support that actually works

Feature

Persistent notification badge fixes

Feature

FAQ

What does TELUS CHR Connect do?

TELUS CHR Connect allows patients to connect with their healthcare provider's clinic. It enables you to book and manage appointments, complete pre-visit questionnaires, communicate securely with your clinician, and join virtual visits directly from your mobile device.

What are the key features of TELUS CHR Connect?

Key features include the ability to register as a new patient with participating clinics, book, manage, and view appointments, communicate safely with your clinician through 2-way messaging, complete and submit health questionnaires, and join virtual visits from your mobile device.

Is TELUS CHR Connect free to use?

Yes, the TELUS CHR Connect app is free for patients to download and use. There are no in-app purchases or subscription fees associated with accessing its core functionalities.

What kind of devices is TELUS CHR Connect compatible with?

The app is designed for use on mobile devices, allowing patients to connect to their health records and manage their healthcare needs wherever they are. Specific operating system requirements are typically found in the app store listing.

How can I use TELUS CHR Connect for my healthcare?

You can use TELUS CHR Connect to actively participate in your health journey. This includes streamlining appointment management, completing necessary forms before visits, engaging in secure communication with your doctor, and attending virtual appointments conveniently.