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TELUS Health MyPet User Reviews

TELUS Health MyPet
TELUS Health MyPet
TELUS Communications Inc.

Customer Experience

Positive experience85.0% of reviews
Neutral0.0% of reviews
Negative experience15.0% of reviews

~ Based on 20 written reviews from the US App Store.

Is TELUS Health MyPet Safe?

TELUS Health MyPet appears safe based on user ratings. AppsHunter Safety Score for TELUS Health MyPet is 98/100.

This assessment is based on 861 user ratings, with an App Store average of 4.9/5.

Is TELUS Health MyPet Legit?

TELUS Health MyPet appears to be a legitimate app. AppsHunter Legitimacy Score for TELUS Health MyPet is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Great vet!

The vet was amazing and friendly and gave great advice
lizzy3739lizzy3739

Great vets!

We’ve used this service a few times and it’s always been great. Vets are friendly, knowledgeable and we’ll continue using this service.
C19834C19834

Setup experience terrible

It’s nothing short of a joke. Offered with phone plan yet no setup and no one even explaining what it is or how to initiate. Found the app, had verification pin and email verified yet account number- which Telus verified was correct would not work. Was told to delete app and clear cache and redownload. Still nothing. Giant waste of time.
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CourtoMayCourtoMay

Outstanding experience

This is the fourth time I’ve used My Pet and every time has been an outstanding experience. They’re friendly, engaged, knowledgeable and clear in their guidance. I’m truly grateful.
Very Proud CanadianVery Proud Canadian

Easy to use!

With 2 x 35kg+ dogs and 2 cats this app is amazing
HonorelizHonoreliz

Amazing, thorough and informative!!

TELUS Health MyPet is an amazing service to use, especially if you have time constraints and/or your pet is nervous to do in-office visits! Dr. Norwich thoroughly assessed my boy, Mico and gave me sound and informative advice! I am very grateful for this service! Thank you, TELUS Health MyPet!!
toniaggtoniagg

Great service

Awesome service! I really appreciate being able to review the notes left by the technician after a consultation. The app is well-designed, easy to use, and the call quality is excellent.
pbolduc31pbolduc31

Teddys Appointment

We’re incredibly helpful , we are so thankful you have this service available.
AkitateddyAkitateddy

Exceeded my expectations

Dr Sonja was amazing. She explained everything and set up follow up appointments for me (included in the initial vet consultation cost) to ensure my pup(s) get the care they need. This was my first tele-vet visit and I’m so grateful for this service. I will absolutely be using it again.
3FurBabiez3FurBabiez

Response from developer

We're so glad you had a good experience at your appointment with Dr. Cehun! Thank you for the positive review.

Dog away from home

Dr Nelson, was extremely helpful, knowledgeable and friendly. We felt like we were in the best hands .
Arat01Arat01

Response from developer

We're so glad you had a good experience at your appointment with Dr. Nelson! Thank you for the positive review.

Brilliant app!

Amazing way to see a great vet for a non- emergent issue- especially with a nervous doggo! 10/10!
rnsherrirnsherri

Response from developer

We're glad to hear you had a good experience and that we were able to provide this service to you. We appreciate you leaving this positive review!

Dr michelle was súper Nice

We had an appointment related to our cat's eye possible infection. Dr Michelle was super nice and professional.
dacaro23dacaro23

Response from developer

We're glad to hear your interaction with Dr. Michelle went smoothly! If you'd like to share any ideas on how we can make the app better, please contact us at TELUSHealthMyPet@telus.com.

Amazingly helpful!

Super knowledgeable and friendly! Had no idea there were so many opinions to help with my dog’s separation anxiety! So grateful for the help! Glad I tried this service.
Mr.lego manMr.lego man

Response from developer

Thank you for your kind words! We're glad our team could help with your dog's separation anxiety. If you need more assistance, we're here for you and your furry friend!

Dr. Nelson was wonderful!

Thank you so much for your kind and calming nature while talking through some recommendations and options for my babies anxiety. I think your suggestions will go a long way with helping Kali be her happiest and calmest self.
CBevandaCBevanda

Response from developer

We're glad to hear you had a good experience. We appreciate you leaving this positive review!

Expensive

A video call with prescription costs much more than seeing my local vet (in a busy city). The local vet can do a 20 times better exam and diagnosis for a lower price. A video call with a vet should cost less than an in person visit
Doc999..Doc999..

Response from developer

We take feedback and complaints seriously and if you would like for our team to respond accordingly, please follow our proper complaints process. Please email: TELUSHealthMyPet@telus.com to direct the concerns to one of our associates.

Great experience and super convenient.

Today we had a consultation with a Veterinarian from our living room. Our Siamese cat has recently been having some digestive and weight issues.

She gave us great info and tips to try before escalating to lab and medical tests.
xxcvhbxxcvhb

Response from developer

Thank you for your positive review. We truly appreciate it!

Very reassuring

Saw a vet that was excellent. She took the time to go over possible solutions to the problem and discussed what we could do. Worth every penny!
nnbf1212nnbf1212

Response from developer

We're so glad you had a good experience with your appointment! Thank you for the positive review.

Save me from a Sunday Emerg visit

My 2 yr old golden retriever ate something she definitely shouldn’t have! I was able to get an appt for 1.5 hours time. Dr Janet MacLean was absolutely lovely. She talked me through everything, toxicity levels and what symptoms to look out for etc. I came out of the appt with enough knowledge to monitor my pup and know if/when to take her to the emergency vet.

Being a Sunday my only other alternative would have been a $220 initial visit consult with the emerg vet (which I really don’t think I’ll need at this a point) so that you for this service!
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Hollz29Hollz29

Response from developer

We're so glad you had a good experience with your appointment! Thank you for the positive review.

More problems than your body currently has

This app has so many issues and too much security added for it to even function.
Opening your app to make an app? Sure! Just after they put you through constant issues with log in. The app needs to use itself and make an appointment to be seen by a doctor
MouseDomeMouseDome

Response from developer

Hi MouseDome, we're sorry that you've been experiencing difficulties. We'd love the opportunity to try and resolve this for you. Please email us at TELUSHealthMyPet@telus.com and our Support Team will be happy to help you.

New Review

After requesting tech support because I could not set up an account, everything seems to work as advertised.
jimsandmagsjimsandmags

Response from developer

Hi jimsandmags, we're so sorry you experienced difficulties with setting up your account. Changing to a smaller font size on your phone will fix the issue. In your iPhone Settings, select Display and Brightness, and then select Text Size, and choose a smaller font size. Thank you for sharing your feedback, this is currently being investigated by our Development team.