Great support!
Update: we were able to resolve an issue regarding forced sign-outs and an app update has improved the end-user experience. Thank you!
Not sure how to report this bug, but the application crashes occasionally, prompts for sign in “due to 90 day policy” despite multiple times per day, and prompts for restarting activity tracking with almost every session.
Not sure how to report this bug, but the application crashes occasionally, prompts for sign in “due to 90 day policy” despite multiple times per day, and prompts for restarting activity tracking with almost every session.
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Garbage app
I can’t even login and I’ve already missed two appointments as result
App crash + repeated sign in prompts
Not sure how to report this bug, but the application crashes occasionally, prompts for sign in “due to 90 day policy” despite multiple times per day, and prompts for restarting activity tracking with almost every session.
Terrible company
Service is awful, absolutely impossible to speak to a person
Travailleur social
Difficile d’obtenir un rdv.
Creative
this is a very creative way to motivate people to take better care of themselves. It helps to bring self-awareness to the surface to stay engaged with well-being for oneself.
No content
Content doesn’t exist in the topics I tried
Demander d’aide
Besoin de plus connection pour réussir à parler à quelqu’un et 2 semaine plus tard aucun retour sauf des messages disant qu’une recherche d’intervenant est en cours. Service lent et complexe
Can’t sign in
Every time I try to log in the screen never loads -it’s blank. I refresh several times and nothing. Basically can’t use it at all because the log in function is broken
No Shows
When I sign up for someone to call me, 3 times now, no one does, then I get an email to say my appointment has been cancelled. No explanation. Times I have been able to speak with someone, rebooking an appointment, same thing. I have booked again, final attempt.
Work step challenge
Have tried and tried to sync my Garmin watch to app even googled it will sync but doesn’t show my actual steps for the day very disappointing being the be been smashing my daily steps
Privatization of healthcare
Telus corporation doesn’t belong anywhere near my health! Invest in our systems not these criminals!
Not as expected
I thought they would be able to offer some forms of suggestions, instead of just listening to what I have to say. I don’t like the fact that they always try to give neutral opinions such as “what do you think or what do you want that could be different than xyz” I dont find it to be much help at all.
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Inoperative
The app doesn’t work whatsoever! Half of my coworkers can access the other half can’t! At first I thought it was because of the device or the service! Turns out it’s neither! It’s choosy and needs to be fixed! Zero out of 10 and I’m only giving one star because giving none isn’t an option 😒
Fonctionnement incompréhensible
J’ai voulu avoir un spécialiste. J’explique mes besoins et une intervenante me contacte. La personne me dit qu’il ne reste que 1h30 sur mes 5 heures de programme d’aide aux employés. J’ai voulu un avocat pour les frais de succession suite à la mort de mon père en mars. Une avocate me contacte, j’ai du tout lui expliquer de nouveau et elle me dit que ce n’est pas sa spécialité. Elle m’a pris une heure sans aucun service. J’ai utilisé le service par l’application (télé médecine? Je ne sais pas)… 2h30…. Aucune preuve…. Je suis déçu. Je paie sans aucun service.
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What a joke
What an absolute waste of time my experience with this company has been. All of these great services are advertised but accessing them is nearly impossible???Not to mention just about every employee I've spoken with has been very rude and unhelpful. I called today after being told over chat that I couldn't be helped in booking an appointment and was then transferred to three other people essentially saying that I was transferred w/ no further context on how this could have happened to the wrong number. Just curious, are these people trained at all? I work in customer service so I'm usually very patient and forgiving in these instances, but the last guy I spoke with who ended up laughing AT(not with) me for getting the wrong number and being unable to find help from any of his coworkers(???) was the last straw. Not only pathetic but RUDE. Consider the fact that the people looking to use these services are struggling in life and are trying to find help. Compassion goes a long way and it's clear that these employees weren't trained to value that. Wish I could give zero stars honestly.
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Can’t use
Got kicked out of the program so can’t use anyway
Would not recommend
The app, much like the website is unnecessarily difficult to use and bugs out constantly. Anxiety issues will be worse after trying to book an appointment with them.
Great App for Employee Resources
The app is my go to for supporting employee well being as an HR professional. It’s truly one of my favorite EAP sites.
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Difficult
