TELUS Health One User Reviews

Name: TELUS Health One
Rating: 4.7 (9670 reviews)

TELUS Health One

Work Angel Technology Ltd

💼 Business

📊 Productivity

Customer Experience

Positive experience18.4% of reviews

Neutral7.0% of reviews

Negative experience74.6% of reviews

~ Based on 185 written reviews from the US App Store.

What users say

Summarized from real user reviews of TELUS Health One. Based on 9.7K reviews and a 4.7/5 average, it highlights the 4 positives and 4 negatives reviewers mention most about this Business app.

Positive things

👍Easy to navigate
💡Helpful wellness content
🚀Fast and responsive app
🤝Great customer service

Negative things

🐛Frequent crashes and bugs
⏱️Slow loading times
📊Lack of integration with fitness trackers
🤖Impersonal and robotic experience

Is TELUS Health One Safe?

TELUS Health One appears safe based on user ratings. AppsHunter Safety Score for TELUS Health One is 94/100.

This assessment is based on 9,670 user ratings, with an App Store average of 4.7/5.

Safety Analysis

91.5% of ratings point to a safe experience

3.7% of ratings suggest some concerns

4.8% of ratings point to a risky experience

~ Based on 9,670 App Store ratings for TELUS Health One.

Is TELUS Health One Legit?

TELUS Health One appears to be a legitimate app. AppsHunter Legitimacy Score for TELUS Health One is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Turtle Speed

Love the app benefits. But it just moves entirely too slow.

A complete turtle

22 days ago

Great support!

Update: we were able to resolve an issue regarding forced sign-outs and an app update has improved the end-user experience. Thank you!

Not sure how to report this bug, but the application crashes occasionally, prompts for sign in “due to 90 day policy” despite multiple times per day, and prompts for restarting activity tracking with almost every session.

Mac4TheWin

a month ago

Response from developer

Hello, we're sorry you're having an issue with our app. If you haven't already, please contact us at one.telushealth.com/help so that we can assist.

Garbage app

I can’t even login and I’ve already missed two appointments as result

kimowasabiii

a month ago

App crash + repeated sign in prompts

Not sure how to report this bug, but the application crashes occasionally, prompts for sign in “due to 90 day policy” despite multiple times per day, and prompts for restarting activity tracking with almost every session.

Mac4TheWin

a month ago

Terrible company

Service is awful, absolutely impossible to speak to a person

sbggfvwjkwiwhdb

3 months ago

Travailleur social

Difficile d’obtenir un rdv.

Mysty35

4 months ago

Response from developer

Bonjour, nous sommes désolés que vous ayez un problème avec notre application. Si vous ne l'avez pas déjà fait, veuillez nous contacter à integrale.telussante.com/aide afin que nous puissions vous aider.

Creative

this is a very creative way to motivate people to take better care of themselves. It helps to bring self-awareness to the surface to stay engaged with well-being for oneself.

goglo22

4 months ago

No content

Content doesn’t exist in the topics I tried

Empty content

5 months ago

Response from developer

Hello, we're sorry you're having an issue with our app. If you haven't already, please contact us at one.telushealth.com/help so that we can assist.

Demander d’aide

Besoin de plus connection pour réussir à parler à quelqu’un et 2 semaine plus tard aucun retour sauf des messages disant qu’une recherche d’intervenant est en cours. Service lent et complexe

TiDrew2019

5 months ago

Response from developer

Merci pour vos commentaires. Nous aimerions comprendre les problèmes que vous rencontrez avec notre application - si vous ne l'avez pas déjà fait, veuillez nous contacter à integrale.telussante.com/aide afin que nous puissions vous aider.

Can’t sign in

Every time I try to log in the screen never loads -it’s blank. I refresh several times and nothing. Basically can’t use it at all because the log in function is broken

Shar-mander

5 months ago

Response from developer

Hello, we're sorry you're having an issue with our app. If you haven't already, please contact us at one.telushealth.com/help so that we can assist.

No Shows

When I sign up for someone to call me, 3 times now, no one does, then I get an email to say my appointment has been cancelled. No explanation. Times I have been able to speak with someone, rebooking an appointment, same thing. I have booked again, final attempt.

Thisappstressesmeout

6 months ago

Response from developer

Thank you for your feedback. If you haven't already, please contact us at one.telushealth.com/help so that we can assist with this.

Work step challenge

Have tried and tried to sync my Garmin watch to app even googled it will sync but doesn’t show my actual steps for the day very disappointing being the be been smashing my daily steps

Smoo@1974

7 months ago

Response from developer

Hello, we're sorry you're having an issue with our app. If you haven't already, please contact us at one.telushealth.com/help so that we can assist.

Privatization of healthcare

Telus corporation doesn’t belong anywhere near my health! Invest in our systems not these criminals!

alises27

9 months ago

Not as expected

I thought they would be able to offer some forms of suggestions, instead of just listening to what I have to say. I don’t like the fact that they always try to give neutral opinions such as “what do you think or what do you want that could be different than xyz” I dont find it to be much help at all.

Parrot guy 2

9 months ago

Response from developer

Thank you for your feedback. We'd like to understand in more detail - if you haven't already, please contact us at one.telushealth.com/help so that we can assist.

Inoperative

The app doesn’t work whatsoever! Half of my coworkers can access the other half can’t! At first I thought it was because of the device or the service! Turns out it’s neither! It’s choosy and needs to be fixed! Zero out of 10 and I’m only giving one star because giving none isn’t an option 😒

bout to drop yall

9 months ago

Response from developer

Thank you for your feedback. We'd like to understand the issues you are having with our app - if you haven't already, please contact us at one.telushealth.com/help so that we can assist.

Fonctionnement incompréhensible

J’ai voulu avoir un spécialiste. J’explique mes besoins et une intervenante me contacte. La personne me dit qu’il ne reste que 1h30 sur mes 5 heures de programme d’aide aux employés. J’ai voulu un avocat pour les frais de succession suite à la mort de mon père en mars. Une avocate me contacte, j’ai du tout lui expliquer de nouveau et elle me dit que ce n’est pas sa spécialité. Elle m’a pris une heure sans aucun service. J’ai utilisé le service par l’application (télé médecine? Je ne sais pas)… 2h30…. Aucune preuve…. Je suis déçu. Je paie sans aucun service.

yansherb

10 months ago

Response from developer

Merci pour vos commentaires. L'équipe de soutien technique souhaite vous aider à transmettre cette information à la bonne équipe - si vous ne l'avez pas déjà fait, veuillez nous contacter à integrale.telussante.com/aide afin que nous puissions vous aider.

What a joke

What an absolute waste of time my experience with this company has been. All of these great services are advertised but accessing them is nearly impossible???Not to mention just about every employee I've spoken with has been very rude and unhelpful. I called today after being told over chat that I couldn't be helped in booking an appointment and was then transferred to three other people essentially saying that I was transferred w/ no further context on how this could have happened to the wrong number. Just curious, are these people trained at all? I work in customer service so I'm usually very patient and forgiving in these instances, but the last guy I spoke with who ended up laughing AT(not with) me for getting the wrong number and being unable to find help from any of his coworkers(???) was the last straw. Not only pathetic but RUDE. Consider the fact that the people looking to use these services are struggling in life and are trying to find help. Compassion goes a long way and it's clear that these employees weren't trained to value that. Wish I could give zero stars honestly.

Lyreringing

10 months ago

Response from developer

Thank you for your feedback. The technical support team would like to assist in directing this information to the right team - if you haven't already, please contact us at one.telushealth.com/help so that we can assist.

Can’t use

Got kicked out of the program so can’t use anyway

Alv on the iPhone

a year ago

Response from developer

Hello, we're sorry you're having an issue with our app. If you haven't already, please contact us at one.telushealth.com/help so that we can assist.

Would not recommend

The app, much like the website is unnecessarily difficult to use and bugs out constantly. Anxiety issues will be worse after trying to book an appointment with them.

TN-1989