Poor communication
Didn’t receive phone call from counsellor because she was on vacation. Had first appointment booked and didn’t receive call, called help center only to be told she wasn’t available. The counsellor eventually called herself - from her vacation to say somehow the app was able to book me in on her vacation schedule.
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Response from developer
Thank you for your feedback. If you haven't already, please contact us at one.telushealth.com/help so that we can assist with this.
Turtle Speed
Love the app benefits. But it just moves entirely too slow.
Great support!
Update: we were able to resolve an issue regarding forced sign-outs and an app update has improved the end-user experience. Thank you!
Not sure how to report this bug, but the application crashes occasionally, prompts for sign in “due to 90 day policy” despite multiple times per day, and prompts for restarting activity tracking with almost every session.
Not sure how to report this bug, but the application crashes occasionally, prompts for sign in “due to 90 day policy” despite multiple times per day, and prompts for restarting activity tracking with almost every session.
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Response from developer
Hello, we're sorry you're having an issue with our app. If you haven't already, please contact us at one.telushealth.com/help so that we can assist.
Garbage app
I can’t even login and I’ve already missed two appointments as result
App crash + repeated sign in prompts
Not sure how to report this bug, but the application crashes occasionally, prompts for sign in “due to 90 day policy” despite multiple times per day, and prompts for restarting activity tracking with almost every session.
