Wonderful Service
My husband and I love this service - we live in Penticton and even though prescriptions are filled in Richmond, BC, we get overnight delivery almost all the time. Every staff member we’ve spoken to including pharmacists have been very efficient and friendly. We love this app.
No more scanned prescriptions
It used to be great that you could scan your prescription. Sadly, when I got my most recent prescription and scanned it, the app now says they don’t take scanned prescriptions anymore and you have to mail it, which I do not want to do. And worst of all, they did this without any notice to their customers so that they could tell their doctors to fax prescription rather than scanning a paper prescription. The lack of such a warning is an absolute fail.
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Weak hours of service, only 9-5 Monday to Friday.
Weak hours of service, only 9-5 Monday to Friday.
For a Canada wide service from Telus I would expect it to provide service competitive with Shoppers Drug Mart.
For a Canada wide service from Telus I would expect it to provide service competitive with Shoppers Drug Mart.
Prescription refills made so easy
I ordered my refill through the app, got confirmation that it had been shipped within a couple of hours, and arrived within 24 hours of ordering.
So easy and helpful!
The app and service is so helpful and makes my life easier!
Should be convenient…but, no…
Should preface this by saying I am a TELUS employee and was super excited to use this service.
I have literally been waiting 2 weeks to start a new prescription because the folks here are unable to follow instructions. I made a simple request and have been waiting on the request to be processed, patiently…today I attempted to submit the request again and I get a call that I have to call them and provide a CC # over the phone, which I al not comfortable doing. Why can I not pay securely online like I have in the past?
I am giving these folks til the end of the day to get it right before I move back to a traditional Pharmacy.
I have literally been waiting 2 weeks to start a new prescription because the folks here are unable to follow instructions. I made a simple request and have been waiting on the request to be processed, patiently…today I attempted to submit the request again and I get a call that I have to call them and provide a CC # over the phone, which I al not comfortable doing. Why can I not pay securely online like I have in the past?
I am giving these folks til the end of the day to get it right before I move back to a traditional Pharmacy.
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So easy to use and convenient
The app was easy to download and set up. The virtual team took care to transfer my medication for me from my usual pharmacy. So pleased.