Don’t listen to the bad reviews!
I really do not understand why so many negative reviews about this app? The app works great! All you have to do is create an account and use the code that was sent to you by the staff at the location of the test site where you went to get tested. Once all the info is in, the app displays the status of results from your swab test. Maybe y’all are setting up the app incorrectly or just don’t know how to use it! Also on older iPhones the app might not load correctly but that is due to your phone being to weak to handle to all, not the app’s fault! The app works great and does that it says it does. I’m not a bot or a paid individual to write this review, I am writing this review to clear up the smoke from all the bad reviewers about this app. Don’t listen to them. If you follow the instructions, the app does what it is suppose to do, show you the results from your swab test.
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Garbage
Have tried multiple times to activate. Every time I get a verification email and click the link it brings me to a “Having Trouble” web page. Useless App!
Trouble Creating Account
Making an account has issues. These steps worked for me:
1) click the activation link texted to your phone to download app. 2) click the link under create new account that says create with text code . 3) Use the code texted to phone, input your email when asked. 4) delete the app from phone. 5) restart phone. 6) redownload app from the store. 7) open the activation email sent earlier. 8) click the activation link, which opens the app and allows you to create a password
Also would recommend declining the 10 year future medical record access for Tempus (which requires signature). It seems strange that the testing center did not mention anything about this. Your info is supposed to be anonymous but also doesnt need to comply with HIPAA anymore. But it's your choice...
1) click the activation link texted to your phone to download app. 2) click the link under create new account that says create with text code . 3) Use the code texted to phone, input your email when asked. 4) delete the app from phone. 5) restart phone. 6) redownload app from the store. 7) open the activation email sent earlier. 8) click the activation link, which opens the app and allows you to create a password
Also would recommend declining the 10 year future medical record access for Tempus (which requires signature). It seems strange that the testing center did not mention anything about this. Your info is supposed to be anonymous but also doesnt need to comply with HIPAA anymore. But it's your choice...
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Can’t delete and reinstall this app
I followed all instructions to activate my account and everything failed. I proceeded to delete the app, reset my phone and sign out of apple and the app keeps showing up on my phone and will not let me open.
Already worried, failed app - IT’S FIXABLE
It’s exactly as the bad reviews specify. You get a text or email and you are forced to download thier app to get the results. The sign in / registration process fails w the app. They have support via email. The process is remove the app, restart the phone, re-add the app, go to email and use activation link. This than takes you to the screen to add your new password. You do not have to accept the privacy policy to get results.
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Invasive, non-integrative, unnecessary
Beware the fine print. This unneeded app seeks access to all of your medical info, and asks for permission to give your personal info to unnamed, unlimited third parties. They claim you can get results without the app, but this is untrue. Decline all requests, and avoid this app if possible.
Institutions: please do not impose this on your staff.
Institutions: please do not impose this on your staff.
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Here’s a suggestion - it should work
The titles really says it all, but it takes forever to load if it actually does load. I know testing can take a while, but that’s not an excuse for the mobile app.
Data system 0/100
They need that a third party register us first in they records, which is a BIG ISSUE. The key-matching variable HAS A LOT OF MISTAKES (in this case birthday!).
This means later if YOU download the app, you CANNOT REGISTER if the third party wrote wrongly your birthday. SO the final service with the app DOESNT WORK!
0/100 since they cannot help you ex-post with this big mistake. Other platforms in last instances request ID to verify in the custom service step. HERE NOT! Because they don’t care about the customer
This means later if YOU download the app, you CANNOT REGISTER if the third party wrote wrongly your birthday. SO the final service with the app DOESNT WORK!
0/100 since they cannot help you ex-post with this big mistake. Other platforms in last instances request ID to verify in the custom service step. HERE NOT! Because they don’t care about the customer
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Crashes
Bad app crashes all the time and doesn’t show a history of your results, only latest one
Email saying results no results in app
I recieved an email from tempus saying that my results were available in the app, the app only shows the results of a previous test?
it's not working
won't let me sign in
Can not access results
After logging in, i was locked out of the app before I could receive my results. 2 tests later and I still can’t reset my password or log in. Tempus has not responded to any emails. I had to wait a week after my results were ready for another group to get me access.
COMPLETELY BROKEN
None of the links work at all and it just makes you re-download the app a million times and open a million browsers to get the results that you CAN ONLY GET FROM THE APP DESPITE IT NOT FUNCTIONING. Atrocious and disgraceful to inhibit the ease of access to essential COVID testing results because someone can’t fix an issue that has been in the app for weeks
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Links don’t work
Setting up an account and links provided don’t work. Terrible directions and then customer support is non-existent.
Not good
The link doesn’t work in safari. I have to use Chrome.
It doesn’t freaking work
This app is TRASH. I received the link in an email, downloaded the app, I can’t log in, can’t access my results. I’ve deleted and re downloaded the app, reset my password, literally tried everything and I still am unable to log into my account. This app is completely unnecessary, just give me my COVID result without making me jump through hoops.
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WORST APP EVER
same problem as everyone else. So frustrating. Results were ready last Thursday (6 days ago) and I still can’t see them.
Horrible horrible app
This app does not work. At all.
Incredible!
Great job from the Folks over at Tempus. Got my results in 2 days! Couldn’t have asked for better service. VERY easy to use if ur not an idiot
Nonfunctional
All I want to do is see my results. It won’t allow me to set a password so I deleted and redownloaded the app but it still won’t work. That would be fine if you could get your results on your computer but nope, they had to be cool and make it app exclusive.
Thanks for nothing, Tempus
Thanks for nothing, Tempus
