Paid 90 extra for 24 hours turn around
Excellent!
The platform gives a great sense of security and attention to detail, which is very important when applying for a home. Everything has been smooth, and I’m very grateful for the support and clarity provided throughout the process.
Thank you for making this experience so efficient and well-managed!
Hate it
Realtor
Log in issue
Bad assistance and bad technology
Absurd Fee
Absurd Fee
Response from developer
Hi there, We’re sorry to hear about your frustration. TenantEvaluation does not determine application fees — these amounts are set by the association or management company you applied to, and all funds are remitted directly to them. The fees typically cover services your association requires, such as background checks, credit reports, document collection and review, and other processing needed for your approval. If you have questions about the fee, please reach out to your association directly, as they will be able to assist you further. In the meantime, if there’s anything else we can help you with, we’re here to support you.
Awesome
Super Easy and Convenient!
Scam project
Response from developer
Hi Robin, thank you for your feedback and we’re sorry for the inconvenience. Please note that Tenant Evaluation does not decide what documents are required — all requirements are set directly by your community’s HOA or property management company. We understand how frustrating it can be when there’s a mismatch between paper instructions and digital requests. If you believe certain documents should not be required, we recommend contacting your community directly and asking them to reach out to us. We’ll gladly work with them to update or remove any unnecessary requirements from their digital application form. For further help, feel free to email us at support@tenantevaluation.com — we’re here to assist. The Tenant Evaluation Team
Amazing
What I loved most was getting real-time updates. Thank you Andrea for your help.
Great
Best service!!
Crazy
Fail to properly disclose approval process
Response from developer
Thank you for your feedback. We are truly sorry to hear that your experience felt misleading, and we appreciate the opportunity to provide clarification. We want to emphasize that all fees and service options are clearly disclosed before payment is completed. These fees are displayed upfront, and applicants are informed about their purpose and limitations. Regarding the Platinum Service, we do our best to be transparent about what it includes. It is designed to expedite processing on our end at Tenant Evaluation, and we make it clear throughout the process that turnaround times still depend on the applicant's responsiveness and the availability of third parties for required documents and signatures. For example, delays may occur on weekends or holidays if certain parties are unavailable to sign or provide documentation. In every application, we inform users step-by-step of the documents and signatures that may be required, based on the specific criteria set by the community or association. These requirements are not determined by Tenant Evaluation but are dictated by each property’s unique onboarding policies. Lastly, while the Platinum Service prioritizes your application within our system, it does not affect the processing time of the community or property management, which may have their own internal procedures and timeframes, including up to 30 days for final decisions. This distinction is also clearly explained at the time the service is offered. Thank you again for your feedback—it helps us continue improving transparency and service.
Applicant
Awful is an understatement
If I were a business using this app, I would have to really reconsider my purpose in life.
It is horribly clunky, unnecessarily, lengthy, continuously lagging, and ultimately a waste of good electricity.
