Scam Subscription Process
Unfortunately, I got shortchanged twice by Tencent. I subscribed via Apple, and apparently this doesn’t get acknowledged by Tencent. I took various actions to connect the subscription and it kept failing. Apple also failed to support as they refused to refund for services never rendered.
Horrible app
Love the content but absolutely HATE the app. Stop asking me to login again every 5 mins. I already subscribed as a VIP member and there are still ads. The app is so glitchy. Please fix! There are many international fans who would pay to enjoy high quality Asian dramas the legal way.
Poor app design
I enjoy the content selection but the app needs major work! On the TV, it keeps asking you to log in again and VIP status still have ads. Please make it better! We don’t have to issue with the iQiyi app.
TV App is terrible
It asks for a login half way through every show. It’s a terrible experience
content good, app not good
Tencent dramas are high-quality, but the app is not. Two things: when you are following a drama they manipulate the schedule to get you to pay extra money. So they might release two episodes on one day, one on the next and none the following — unless you pay more. This is when you’ve already paid a lot for the year. Viki and iQiyi don’t play those extra cost games if you are a subscriber. Unlike other streaming services, it doesn’t have a fast-forward button for 10 seconds and it forgets who you are or where you left off in a series.
Show more
User interface needs a lot of work
Videos content good but the face there are so many user interface things that need to be fixed!!!
First, the video starts the second you select it when you are just trying to read more about the show. No one needs it to start right away. The description of the video doesn’t expand at all so you are left with half descriptions. The Roku app is even worse! The play video and line showing where you are in the program don’t fade away!
Second you constantly have to go back to the main page to get to the episodes.
Whoever developed this needs to take some lessens from Viki or Netflix or any other video app!
First, the video starts the second you select it when you are just trying to read more about the show. No one needs it to start right away. The description of the video doesn’t expand at all so you are left with half descriptions. The Roku app is even worse! The play video and line showing where you are in the program don’t fade away!
Second you constantly have to go back to the main page to get to the episodes.
Whoever developed this needs to take some lessens from Viki or Netflix or any other video app!
Show more
Trash
You have to pay to watch almost anything on this app and if not you get hit with lot of adds or can only watch part of the episode
Surprise how bad it is
Isn’t this a big company in China? Keep skipping to other dramas when watching the same one; also keep asking you to buy VIP even you already a membership. Plus many other bugs, please fix them.
Amazing App
I love the shows, especially the anime’s on the app! I love how there is good subtitles, which is AI generated, everything is so amazing! Keep up the good work!!
Will not work
AirPlay and casting the video to my tv will not play at all it gets permanently stuck even though it loads fine when not doing either.
Whatever they did it sucks
I used to love this app. I had too many streaming apps so I stopped my subscription to Tencent. I tried to get it back recently. I paid for a month and it hasn’t worked. I tried to cancel when I figured out it wasn’t working. The next day. Guess what? I have a subscription until the end of the month I can’t use. My iPad knows I have a subscription to it but the app doesn’t. No matter what I do I can’t access what I paid for. I am signed in. But it doesn’t let me access vip. So never again will I have this app. Im not really into the torture of watching adds infinitum to get the “free” 24 hours. I can’t pay repeatedly for nothing. So buyer beware.
Show more
Does not work
This app does not work at all. It will not respond. It actually deserves NO stars.
Express Videos
They need to do a better job for express videos.
Don’t pay for express if you plan to watch it on TV or computer.
Don’t pay for express if you plan to watch it on TV or computer.
Give a 3 days trial
Give a three days trial to test the app and if it good to my liking i will keep the subscription going
Poor support
If you buy a basic subscription and want to upgrade to VIP (because VIP is required to watch the rest of a show) you can't immediately upgrade. You have to wait till your current subscription ends which I didn't realize when I bought a quarterly subscription. Other apps allow immediate upgraded subscription and cancel the old subscription with a prorated refund
Show more
Best Enjoyed on an Apple Device
I absolutely love this app and its shows, which I enjoy on my iOS devices and the Apple TV in my bedroom. Recently though, I have begun accessing it on a Google TV streaming device in our kitchen, and the experience has become quite frustrating. I would get logged out every half an hour or so. I tried deleting and reinstalling the app, but it didn’t solve the issue. I finally decided to delete the app from my Google TV, and will only use it on my various Apple devices. I will throw away the stupid Google TV device when the new Apple TV is released.
Show more
Share more English dubbed shows
I love watching Tencent videos. I would like them to add more English dubbed shows more frequently. That’s the only flaw I’ve experienced.
VIP SUBSCRIBERS 1080 view
Why don’t this app 1080 view display automatically? Why do I have to choose it from options when I have paid for ANNUAL SUBSCRIPTION VIP? Should be 4K being other platforms are. Displays are now 8 K. For the highest price should be able to display without having to manually adjust it.
Canceling as soon as subscription expires
I’m a VIP member who previously used the WeTV app. Couple months ago it forced me to upgrade to the Tencent app. Now every 30 minutes I have to login again it’s beyond frustrating. So in order to watch a 45 minute episode I have to login twice. If I hadn’t already paid for an annual subscription, I wouldn’t be so mad.
Show more
full screen not available
hope it can be fixed.This has been going on for a long time.
