One patients experience: Not ready for adoption
I recently began using this application as a patient. My experience is that this is not ready for mass adoption.
1). The placement of test results, documents, etc is not intuitive, natural nor logical.
2). The application frequently freezes with an endless spinning wheel when navigating between documents. The only remedy is to close the application and restart it.
3). It does not include side-by-side historical test result data to compare. In my case historical medical information is contained in one long, run on list.
4). Many entries where lab results are complete do not display any results.
5). Several entries include a link labeled .note see note. Clicking it always brings the user to a blank screen with the words “.note see note”
6). Some test results come with a graph, but there isn’t any indication of whether that test value is inside or outside of the normal range.
7). Each time you switch apps and come back the application goes into a spinning wheel mode and must be closed and restarted.
8). Messages section appears to contain bugs as messages are sometimes listed more than once.
9). There are drop downs that have no drop down option.
I’ve used other health portal applications. By comparison this application appears to be in its infancy and does not meet the minimum standards to be adopted for use.
1). The placement of test results, documents, etc is not intuitive, natural nor logical.
2). The application frequently freezes with an endless spinning wheel when navigating between documents. The only remedy is to close the application and restart it.
3). It does not include side-by-side historical test result data to compare. In my case historical medical information is contained in one long, run on list.
4). Many entries where lab results are complete do not display any results.
5). Several entries include a link labeled .note see note. Clicking it always brings the user to a blank screen with the words “.note see note”
6). Some test results come with a graph, but there isn’t any indication of whether that test value is inside or outside of the normal range.
7). Each time you switch apps and come back the application goes into a spinning wheel mode and must be closed and restarted.
8). Messages section appears to contain bugs as messages are sometimes listed more than once.
9). There are drop downs that have no drop down option.
I’ve used other health portal applications. By comparison this application appears to be in its infancy and does not meet the minimum standards to be adopted for use.
Show more
Response from developer
We appreciate your feedback. Our product team would love to set up a time to chat to make sure we fully understand your concerns. Please reach out to Tendo Support at support@tendo.com or 844-412-2800 so we can follow up. Thanks!
Doesn’t Work
They need to test these things before launching. After I went to all the trouble setting it up on my computer, this app won’t let me sign in. It said my password is incorrect. Same password I used to set up on my computer. I even tried to reset my password. Just a waste of time.
Response from developer
Hello! Regarding your review, we noticed you submitted a support case with our Tendo team and were ultimately able to resolve the situation with your login information. We're trying to get back in contact with you and see if you need any additional assistance. Thanks!
Fantastic
Pleasing design and user experience. Super useful. Tendo makes healthcare less overwhelming.
