Horrific app
What is the purpose of going offline, setting up an auto response to call the answering service, and marking all messages as done if someone can still send a message or continue a conversation? My shift is over and we have proper coverage. What is the point of marking the message as done?
Why must it be this bad?
You can communicate, but there doesn't appear to be a way to specify which patients you want to create a thread for. So, you are constantly getting bombarded with messages about others' patients, and the only way to tell if the message applies to you or your patients is to read--all of them.
Also, the app randomly decides to stop alerting you of pages.
Also, the app randomly decides to stop alerting you of pages.
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Just gets worse
Unreliable! Terrible support service.
Gets worse with each update
This app has never been great, but with every update, it seems to be getting worse, not better. The latest update sends SMS notifications, but the messages aren’t seen. Reloading the app fixes this problem intermittently, but not reliably. Can somebody implement quality control process for new releases of this app?
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Bad funtionality
this app does not work well at all. Functionally it has many deficits. First is that the app can be open you will receive a new message notification, but then be unable to view it. You have to then completely close the app out and log back in by reopening the app in order for the new message to load to be visible. Secondly, even when you’ve read a message, it will notify you that you have an unread message later, even though you’ve already looked at the message. I have to use this for my employer, but if I had any other choice, I would try to find something different. It’s not a very user-friendly app
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