Login/Registration Issues
Registration hangs on a spinning loading icon. No forgot password option. No website to access to create an account.
No password reset
I’ve had two Tenergy scales - the second one was a gift. I’ve never been able to get data on my phone because the app won’t let me re-register with the new scale, I have no idea what my old password was, and the app doesn’t have a password reset process. The data on the scale itself is too small for me to read while standing on it, so all I can see is my weight. This is extremely frustrating! I would give it zero stars if I could, since I’m unable to get the benefits of having this scale.
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Apps not working
I’m trying to download this app and it keeps saying that it’s not available
scale
needs to update
0⭐️: inaccessible
You can download the app, you can open the app, but you can’t register. If you register on the website, you cannot login on the app. So even though the scale seems to always be on sale on Amazon, it’s nothing but a scale. If you can’t make use of the app, you can’t connect it to your Health app. If you can’t connect it to your Health app, it doesn’t auto record your week when you get on. I bought for the convenience because I’m disabled and have memory issues and it takes me forever to get back to my phone on the bed. This was a waste of money and time.
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