Login/Registration Issues
Registration hangs on a spinning loading icon. No forgot password option. No website to access to create an account.
No password reset
I’ve had two Tenergy scales - the second one was a gift. I’ve never been able to get data on my phone because the app won’t let me re-register with the new scale, I have no idea what my old password was, and the app doesn’t have a password reset process. The data on the scale itself is too small for me to read while standing on it, so all I can see is my weight. This is extremely frustrating! I would give it zero stars if I could, since I’m unable to get the benefits of having this scale.
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Apps not working
I’m trying to download this app and it keeps saying that it’s not available
scale
needs to update
0⭐️: inaccessible
You can download the app, you can open the app, but you can’t register. If you register on the website, you cannot login on the app. So even though the scale seems to always be on sale on Amazon, it’s nothing but a scale. If you can’t make use of the app, you can’t connect it to your Health app. If you can’t connect it to your Health app, it doesn’t auto record your week when you get on. I bought for the convenience because I’m disabled and have memory issues and it takes me forever to get back to my phone on the bed. This was a waste of money and time.
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App doesn’t do anything
I am physically disabled, and the convenience of these apps are essential to wasting energy on my part .
I can’t create an account, so I went to the website to create an account and registered my device for #Warranty. Tried logging into the app, but it’s just loading the entire time. I have amazing upload down download speed even on Wi-Fi, so that isn’t the issue. I have restarted my phone, have the most updated iOS, and the scale works just fine.
I can’t create an account, so I went to the website to create an account and registered my device for #Warranty. Tried logging into the app, but it’s just loading the entire time. I have amazing upload down download speed even on Wi-Fi, so that isn’t the issue. I have restarted my phone, have the most updated iOS, and the scale works just fine.
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Works like a scale!
If you’re looking to have a scale that just measures/tracks everything for you, then this is great! My biggest frustration with the app is it not keeping my height/weight goals set, so every reading I get automatically considers me “overweight” because it’s keeping me at 5’7” instead of letting me set my height to 5’11”. If i was handwriting this down, it wouldn’t be an issue but I was gifted this for Christmas and wanted to be able to track my progress accurately through my app. Hoping someone can patch that because other than that the app is great!
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Composition not uploaded
Although the Bluetooth connection and weight uploads to the app immediately however the body composition scale information does not upload. I tried contacting the customer service center and there is no answer and no response to my voicemails. I wouldn’t waste two pennies on purchasing this item.
Okay
Pros:
Bluetooth pairs fast
Weight seems correct
Cons:
Pretty much everything else although not sure if scale or app.
Other info very inconsistent, changes every time I step on it even if only a minute apart. Is it just a gimmick? How am I supposed to trust it if it’s not consistent minute to minute? I really want to like this setup. Will change review if things change.
Bluetooth pairs fast
Weight seems correct
Cons:
Pretty much everything else although not sure if scale or app.
Other info very inconsistent, changes every time I step on it even if only a minute apart. Is it just a gimmick? How am I supposed to trust it if it’s not consistent minute to minute? I really want to like this setup. Will change review if things change.
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Need Touch/Face ID
App needs to have option to save user ID and allow for Touch ID or Face ID so you don’t have to log in every time.
