Updates cause ISSUES
Their software updates are so annoying and cause issues. Example: they had an update that completely removed the ability to confirm I’ve emptied the waste bin if it was in sleep mode. I emailed support- they said no no - it’s intended functionality! Lo and behold, an update or two later it’s fixed again. Now, a couple pushes ago, my machine now wastes 3-4 T of ground coffee into the drip machine EVERY DAY. It’s wasting so much! I emailed support that something changed (even my husband noticed the massive amount of waste) and they’re gaslighting me that it’s completely normal. I sent a pic saying THIS is normal? Because it wasn’t that way for the first YEAR I owned it. Of course they’re saying yes it’s normal!! Go with another company that won’t gaslight you when they fudge up their updates……
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What broken?: machine or app
My machine recently started freezing. We sent back to company to fix since it was still under warranty. Just
Got it back and when the 2nd cup was being made, machine froze yet again. We literally just got it fixed! When I try to go back into the app, my settings are different and it won’t let me change and save anything. I’m not sure if the app is causing all these hiccups in the machine, if the machine is faulty, or if the company didn’t actually fix our machine to begin with. All I know is,
For the price of this thing, we shouldn’t be having any of these
Problems. Please fix whatever is wrong w/ either your product
Or your app. I’m getting very tired of my very expensive machine glitching and making my mornings frustrating and coffee-less. Did the people
Fixing my machine even run it through the process of making coffee to check to make sure it was actually fixed before they sent it back to me?-sure doesn’t appear that way. Please get better with troubleshooting-you have a great product to sell-if you could just get it to keep working like it should.
Got it back and when the 2nd cup was being made, machine froze yet again. We literally just got it fixed! When I try to go back into the app, my settings are different and it won’t let me change and save anything. I’m not sure if the app is causing all these hiccups in the machine, if the machine is faulty, or if the company didn’t actually fix our machine to begin with. All I know is,
For the price of this thing, we shouldn’t be having any of these
Problems. Please fix whatever is wrong w/ either your product
Or your app. I’m getting very tired of my very expensive machine glitching and making my mornings frustrating and coffee-less. Did the people
Fixing my machine even run it through the process of making coffee to check to make sure it was actually fixed before they sent it back to me?-sure doesn’t appear that way. Please get better with troubleshooting-you have a great product to sell-if you could just get it to keep working like it should.
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TK02
The app will not let you finish the “Contact Customer Experience Team” process. The app just kicks you back to the menu after you try to upload the required photo. Not much of a help desk if you can’t submit a ticket.
Don’t do it
App is glitchy. Machine isn’t great either.
App crashes
App no longer works. Crashes upon opening every time. Redownloading the app does nothing. Hopefully there will be a fix soon.
