What broken?: machine or app
My machine recently started freezing. We sent back to company to fix since it was still under warranty. Just
Got it back and when the 2nd cup was being made, machine froze yet again. We literally just got it fixed! When I try to go back into the app, my settings are different and it won’t let me change and save anything. I’m not sure if the app is causing all these hiccups in the machine, if the machine is faulty, or if the company didn’t actually fix our machine to begin with. All I know is,
For the price of this thing, we shouldn’t be having any of these
Problems. Please fix whatever is wrong w/ either your product
Or your app. I’m getting very tired of my very expensive machine glitching and making my mornings frustrating and coffee-less. Did the people
Fixing my machine even run it through the process of making coffee to check to make sure it was actually fixed before they sent it back to me?-sure doesn’t appear that way. Please get better with troubleshooting-you have a great product to sell-if you could just get it to keep working like it should.
Got it back and when the 2nd cup was being made, machine froze yet again. We literally just got it fixed! When I try to go back into the app, my settings are different and it won’t let me change and save anything. I’m not sure if the app is causing all these hiccups in the machine, if the machine is faulty, or if the company didn’t actually fix our machine to begin with. All I know is,
For the price of this thing, we shouldn’t be having any of these
Problems. Please fix whatever is wrong w/ either your product
Or your app. I’m getting very tired of my very expensive machine glitching and making my mornings frustrating and coffee-less. Did the people
Fixing my machine even run it through the process of making coffee to check to make sure it was actually fixed before they sent it back to me?-sure doesn’t appear that way. Please get better with troubleshooting-you have a great product to sell-if you could just get it to keep working like it should.
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TK02
The app will not let you finish the “Contact Customer Experience Team” process. The app just kicks you back to the menu after you try to upload the required photo. Not much of a help desk if you can’t submit a ticket.
Don’t do it
App is glitchy. Machine isn’t great either.
App crashes
App no longer works. Crashes upon opening every time. Redownloading the app does nothing. Hopefully there will be a fix soon.
Schedules
Setting the wake-up time for Wednesday through Saturday does not work. Every time I close the app it disables the scheduled wake up time I made for those days.
Confusing
This is not user friendly.
I just rented the unit and already incredibly frustrated. The unit doesn’t come with an instruction manual and it won’t allow me to sync unless I fill it with water. However, there are no instructions on the App about how to fill it with water — and several places that could be the water input. Of course, I incorrectly poured water into the ventilation hole!
This doesn’t seem like there was a smart design for people who need basic instructions.
I just rented the unit and already incredibly frustrated. The unit doesn’t come with an instruction manual and it won’t allow me to sync unless I fill it with water. However, there are no instructions on the App about how to fill it with water — and several places that could be the water input. Of course, I incorrectly poured water into the ventilation hole!
This doesn’t seem like there was a smart design for people who need basic instructions.
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Horrible
My machine fully broke within one year of purchase. App glitches.
Doesn’t work for the intended purpose
Cannot remotely sleep/wake, and the app just emulates waiting for the machine to wake and says the machine is awake without ever checking in to confirm that’s true.
Can be so much better…
The app says asleep while the machine is awake. Also says needs to change filter and it’s been replaced and the counter on the machine has reset already.
App crashes on launch
Unable to use the app due to it crashing on open
Website is terrible on iOS
Couldn’t get ahold of a support person, so leaving a comment here. The website on iOS is terrible. Content is duplicated, videos auto-play TAKING OVER THE WHOLE SCREEN and is just generally a pain to visit.
Not liking this app
This app will not work and it doesn’t let me log on. I’ve tried everything.
Love the App
App is awesome! Easy to use, regularly updated, simple customizations.
WiFi Issues
App is great 90% of the time, my issues are with two main things.
The first is that it says that I put the wrong password in for the wifi, but won’t let me try to forget the network or put a new password in.
The second (and not that big of a deal, just annoying) is that every time I open the app, it asks if I want to keep my steamed milk setting different from the TK standard setting. I promise nothing has changed in my preference since the last time I opened the app.
I love the machine!! The app leaves something to be desired.
The first is that it says that I put the wrong password in for the wifi, but won’t let me try to forget the network or put a new password in.
The second (and not that big of a deal, just annoying) is that every time I open the app, it asks if I want to keep my steamed milk setting different from the TK standard setting. I promise nothing has changed in my preference since the last time I opened the app.
I love the machine!! The app leaves something to be desired.
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Poor security implementation makes this app useless
The app locks you out of the controls if your phone is on a different network than the coffee maker for safety reasons - understandable. However, it checks this by looking at the SSID (wifi network name) you're connected to, so if you have different wifi network names for 2.4GHz and 5GHz, a different network name for IoT/guest mode/a wifi extender, this app is useless.
There are better foolproof ways to detect if you're close to the machine. This is false safety because nothing stops me from being on the same wifi name in a different country but controlling the machine through VPN.
Reported this to Terra Kaffe and was ignored - be warned your smart coffee maker could be dumb because of this!
There are better foolproof ways to detect if you're close to the machine. This is false safety because nothing stops me from being on the same wifi name in a different country but controlling the machine through VPN.
Reported this to Terra Kaffe and was ignored - be warned your smart coffee maker could be dumb because of this!
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Meh
App keeps signing me out every day or giving me errors. It could be great if this was not an issue.
Great promise, too many bugs
The premise of adjusting anything you want in your coffee from an app is awesome. Though the execution is lacking. Too many bugs. Can’t save sometimes. Can’t edit the drinks. Please fix it.
Always Asleep
No matter what state the machine is actually in, the app says the machine is asleep. Attempting to wake the machine, which is already awake, never succeeds. There’s no way to report bugs without opening a customer support case, so issues like this likely go unnoticed by the developers.
App instruction and feedback is confusing
When I want to start the machine using the app, it always says “machine needs to complete the sleep cycle”. But that is clearly not the problem, because if I go up directly to the machine to start up, it begins the warm up workflow directly. Also there has been several times where my machine is disconnected from the WiFi for no particular reason, and I couldnt just re-enter the wifi password on the app. I always had to unpair machine from app or delete the app and re-download to fix this problem.
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When it connects, it works.
Leaving it at 3 stars currently as while when the app connects to the machine, it works perfectly, many times I find I have to delete and add the machine almost daily or it does not connect correctly. Or, it will show the machine asleep when it is not.
