App needs further work
Does not work to connect machine
App not working
App needs an update. It doesn’t let me log in and it’s slowly loading .
Love the old Tespo, Hate the App (New Ownership?)
I’ve been a loyal Tespo user since 2016, well before there was an app. Over the years, the customer service has been outstanding and it’s one reason why I’ve remained a customer. They even sent me a free replacement dispenser years after my first one stopped working. However, I wonder if they are under new ownership because the customer service is atrocious now and the app has literally never worked for me. There are constant log-in and account errors, and it won’t connect ever, at all. I had an issue with my dispenser recently and my customer service request was completely ignored. I ended up ordering a new dispenser along with 3 new pods to get a discount on the dispenser and I got a tersely-worded email that 2 of the 3 pods (everything except the Customized Pod) are “out of stock indefinitely.” It seems the new ownership is pushing the Customized Pods at the expense of what got Tespo here in the first place. As a long, long-time customer I’m super disappointed.
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Disappointed
I bought the dispenser specifically for the use of the app and everything the app had to offer! Can’t sign in . The app keeps throwing me into a sign in the loop. And it never gives the option to connect to the dispenser.
6 months and can’t get any tech support
Been trying to reach out to the company for over 6 months and not a single reply. Have at least 5 support tickets and you never get any replies.
