App needs further work
Does not work to connect machine
App not working
App needs an update. It doesn’t let me log in and it’s slowly loading .
Love the old Tespo, Hate the App (New Ownership?)
I’ve been a loyal Tespo user since 2016, well before there was an app. Over the years, the customer service has been outstanding and it’s one reason why I’ve remained a customer. They even sent me a free replacement dispenser years after my first one stopped working. However, I wonder if they are under new ownership because the customer service is atrocious now and the app has literally never worked for me. There are constant log-in and account errors, and it won’t connect ever, at all. I had an issue with my dispenser recently and my customer service request was completely ignored. I ended up ordering a new dispenser along with 3 new pods to get a discount on the dispenser and I got a tersely-worded email that 2 of the 3 pods (everything except the Customized Pod) are “out of stock indefinitely.” It seems the new ownership is pushing the Customized Pods at the expense of what got Tespo here in the first place. As a long, long-time customer I’m super disappointed.
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Disappointed
I bought the dispenser specifically for the use of the app and everything the app had to offer! Can’t sign in . The app keeps throwing me into a sign in the loop. And it never gives the option to connect to the dispenser.
6 months and can’t get any tech support
Been trying to reach out to the company for over 6 months and not a single reply. Have at least 5 support tickets and you never get any replies.
Not work
Brought all my Tespo stuff a week ago since then trying to use the app and just keeps crashing on! Really annoying not even able to create an account in the app!!
Not loading
I just downloaded because I got the vitamin dispenser. It timed out in setup at entering phone for notifications. I closed and reopened it and I cannot get it to even open. I have the first screen with a wheel spinning and eventually I get a message that says it timed out, so I can’t even get into the app! Very frustrating.
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I love the app so far!
It's been working perfectly. However, In your next update could you please provide support for Apple Health and a vacation mode feature where other users like me can get credit for taking their vitamins while being out of town and not able to use their vitamin machine
Thanks,
Courtney
Thanks,
Courtney
It’s good for what it does but…
So I can say that using the Tespo (after I was able to connect) has been pretty good. I haven’t connected any other of my devices yet. I don’t think I will.
I have to say, just like so many others, the connection process was the most frustrating. It took several times for it to finally connect.
And it would be nice if the water tank came off for better cleaning and refilling. But overall I’ll continue to use it. And for those reasons I give it a 3, based on immediate experience.
I have to say, just like so many others, the connection process was the most frustrating. It took several times for it to finally connect.
And it would be nice if the water tank came off for better cleaning and refilling. But overall I’ll continue to use it. And for those reasons I give it a 3, based on immediate experience.
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Had to Knock Down a Star
I don’t know where my other review is but I rated three stars based off of the dispenser working great but the app needed Work.
I’m lowering my rating to two stars as it never reminds me to take the dose. When I do take the dose at the same time that the reminder is set up, it says I missed my dose but took an extra one.
Also I still have yet to hear back from the company on what vitamins are actually in the dose. I could be drinking Tang for all I know. It would seem a company would have a list of ingredients in their product readily available.
I’m lowering my rating to two stars as it never reminds me to take the dose. When I do take the dose at the same time that the reminder is set up, it says I missed my dose but took an extra one.
Also I still have yet to hear back from the company on what vitamins are actually in the dose. I could be drinking Tang for all I know. It would seem a company would have a list of ingredients in their product readily available.
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Bariatric Complete
The bariatric complete makes me violently Ill about 10 minutes after taking it.
This app is horrible
I just got my Tespo device and the app wont let me log in. I was really excited about this product and I’m already disappointed.
Can’t use or register
I keep getting an error message that my phone number is in the wrong format! I bought the Tespo connect and now I can’t even link it to my bariatastic app for reminders. I’m really disappointed as I like technology to keep me on track
ABSOLUTELY RIDICULOUS
I am contacting my bank for fraud charges. Your machine doesn’t work, app doesn’t work - ZERO ability to contact anyone for support. Zero replies, phone contact goes to recording machine. ZERO HELP ON EVEN HOW TO RETURN. I have emailed the person responding to inquiries here - zero response!!!!!!
Can’t get app to work and no support
App won’t work and link to support takes you to website with no where to ask for app support. Will probably return machine since no app support.
Just what I need.
Tespo started small and with this recent update they added the “currently in dispenser” which allows me to set my schedule, see my weekly adherence and even see a visual of how many doses I have left.
I love the clean card layout with visual charts.
My favorite section is the “currently in dispenser”.
I just started this bariatric journey last month so I’m thrilled to see this useful addition.
Suggestions:
1) Apple health integration. I don’t have Fitbit not garmin. I do have an Apple Watch.
2) bariatric servings are 2x daily. Please add the ability to change the frequency from the “once/Day”
3) smart scale integration. I have a Withings Body plus composition scale and would love for this app to be my go to for steps, weight, vitamins, sleep & activity.
I love the clean card layout with visual charts.
My favorite section is the “currently in dispenser”.
I just started this bariatric journey last month so I’m thrilled to see this useful addition.
Suggestions:
1) Apple health integration. I don’t have Fitbit not garmin. I do have an Apple Watch.
2) bariatric servings are 2x daily. Please add the ability to change the frequency from the “once/Day”
3) smart scale integration. I have a Withings Body plus composition scale and would love for this app to be my go to for steps, weight, vitamins, sleep & activity.
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Response from developer
Thank you so much for the review and for the feedback. We have passed along your feedback to our team.
No
App did connect but not recording anything and machine basically is connected to WiFi but not the app or weightloss app.
Response from developer
We are sorry to hear that you're experiencing an issue with the app. We would be happy to help. If you need any additional assistance please reach out to shanna@gettespo.com
Underwhelming app.
“Taken twice daily, Smile Bariatric Multi supplies you with essential vitamins needed after weight loss surgery. Pair with a calcium supplement and you're ASMBS compliant!”
The app doesn’t even make that recommendation.
It think the second dose is extra.
It would be nice to have a dedicated app for Bariatric patients.
Or provide a questionnaire about how customers want to use the app so you can get real data on users needs.
The app doesn’t even make that recommendation.
It think the second dose is extra.
It would be nice to have a dedicated app for Bariatric patients.
Or provide a questionnaire about how customers want to use the app so you can get real data on users needs.
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Response from developer
Thank you for your feedback. We are working on increasing the functionality in the app. If you have more feedback or need assistance please reach out to shanna@gettespo.com
Your app is crap
Ok It looks like react native app was written by a pre-schooler. Logging in failed with a JavaScript serialization error. Could not read data. Deleted and reinstalled. So unable to log in and use the app. Have no idea what impact will have on vitamin dispenser. My guess that is crap too but we will see. Getting my custom vitamin is key to my survival so if it fails I will be very unhappy.
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Response from developer
Hello, thank you for your feedback. We are very sorry that has been your experience so far. I would love to work with you and help you get your issues resolved. Please reach out to me at shanna@gettespo.com.
Great vitamins, great app
I love the vitamins and the app works great now. I had a problem with it and they resolved the problem. Works like a charm.
Response from developer
Hey Jazz, we are so sorry that we let you down. We are working on an update that will increase the functionality in the app. We want your experience to match your love for the vitamins. I would love to help you get connected and work towards resolving any other issues you are experiencing. Please reach out to Shanna at shanna@gettespo.com. I sincerely hope to hear from you.
