Great app
Response from developer
Thanks for your positive review we really appreciate it. The good news is we are working on some new stories so these will be launched into the app soon
No bagpipes? And Cannot unsubscribe.
Response from developer
I'm not sure that many people would welcome bagpipes to go to sleep to which is why there's isn't any in the app, there are some pieces of music that use them very faintly but its really not a relaxing sound. With regards to the subscriptions, we provide a link within the app itself, there are links on our website and also there is a welcome email sent with a link to manage your subscription. We also clearly state that deleting your account or app doesn't delete the subscription. We also have a very prompt support facility to help with any issues. I'm not sure we could have been more transparent or provide more access to ways to manage your subscription.
Wonderful
Response from developer
Thanks so much we are delighted that you are enjoying it
Keep AI out of mindfulness
Response from developer
Sorry you found the imagery used on the app and some sound quality an issue. We are a really small team of two with a very small budget but big vision. We wanted to keep the app as low cost as possible to ensure it was affordable to most people so we haven't had the budget for bespoke photography for over 300 pieces of content. We are looking for investment to continue to enhance the overall quality. Stylistically we also wanted to have uniform imagery with a dreamlike feel as the whole ethos of the brand is centred around sleep and relaxation. We understand authenticity is important and you can be assured that the app is build and run in Scotland by Scots so authenticity is very important to us.
Did you subscribe before the new app launch in June?
Response from developer
When the new app was launched in June we sent out a number of emails and push notifications letting everyone know about the change and the simple steps to convert your account over, which involved a click of a button essentially. We have thousands of users complete this successfully. We also have an easily accessible support email address available and usually respond within a couple of hours so we could also have helped with any issues you may have had. We're sorry that you had issues but we are always available to help when customers need it. If you still have issues you can contact support@tetheredapp.com and we will resolve it for you.
