Great app
Response from developer
Thanks for your positive review we really appreciate it. The good news is we are working on some new stories so these will be launched into the app soon
No bagpipes? And Cannot unsubscribe.
Response from developer
I'm not sure that many people would welcome bagpipes to go to sleep to which is why there's isn't any in the app, there are some pieces of music that use them very faintly but its really not a relaxing sound. With regards to the subscriptions, we provide a link within the app itself, there are links on our website and also there is a welcome email sent with a link to manage your subscription. We also clearly state that deleting your account or app doesn't delete the subscription. We also have a very prompt support facility to help with any issues. I'm not sure we could have been more transparent or provide more access to ways to manage your subscription.
Wonderful
Response from developer
Thanks so much we are delighted that you are enjoying it
Keep AI out of mindfulness
Response from developer
Sorry you found the imagery used on the app and some sound quality an issue. We are a really small team of two with a very small budget but big vision. We wanted to keep the app as low cost as possible to ensure it was affordable to most people so we haven't had the budget for bespoke photography for over 300 pieces of content. We are looking for investment to continue to enhance the overall quality. Stylistically we also wanted to have uniform imagery with a dreamlike feel as the whole ethos of the brand is centred around sleep and relaxation. We understand authenticity is important and you can be assured that the app is build and run in Scotland by Scots so authenticity is very important to us.
Did you subscribe before the new app launch in June?
Response from developer
When the new app was launched in June we sent out a number of emails and push notifications letting everyone know about the change and the simple steps to convert your account over, which involved a click of a button essentially. We have thousands of users complete this successfully. We also have an easily accessible support email address available and usually respond within a couple of hours so we could also have helped with any issues you may have had. We're sorry that you had issues but we are always available to help when customers need it. If you still have issues you can contact support@tetheredapp.com and we will resolve it for you.
Magical
Response from developer
Thanks so much for your review, we are delighted you are enjoying the app
Connecting with my roots
Response from developer
Thanks so much for your review. This is one of the primary reasons we built Tethered, to built a connection to Scotland’s culture and place while building a mindfulness practise.
A brilliant app for mindfulness
Unacceptable Teaser
What a come-on. I’ll stick with my Aura subscription and the limited free options on Calm.
Response from developer
Hi, I'm not really clear from the review what the issue was. Just to clarify we offer a small selection of free content, one of each type to try and you can use these for as long as you want to. If you want to unlock the 300+ other pieces of content then we charge a subscription but offer a 7 day free trial first. During that 7 day trial you get access to all 300 pieces of content. If you cancel in those 7 days there is no charge which is standard practise for subscription based services. If you can contact us at support@tetheredapp.com we will help you
Nice but few male voices
Response from developer
Thanks for the feedback, we do have plans to add some more male content in the next few months
Love this app!
Response from developer
That’s amazing for us to hear, thanks for the great feedback we really appreciate it.
Very few stories, all male narrators
Response from developer
I’m afraid this isn’t accurate as we have a variety of content in both a male and female voice. The core stories are in a male voice and we have a range of dreamscape stories in a female voice. The majority of our content is in a female voice.
Be careful
Response from developer
I suspect this is because you have two accounts and you are logged in with the one that doesn't have a subscription, the subscription will have been set-up with the one you aren't logged in on. We don't have any record of any support tickets to us about the issue from your username so we haven't been able to help you resolve this issue. Its a very simple fix as this is likely the issue. Please contact us via the support area of the app or via support@tetheredapp.com and we can resolve it for you.
Screen time
Response from developer
Thanks for the feedback, this appears to be a unique case as we haven't had this issue reported before and we have just tested the app ourselves and it does play without the phone being active. Could you use the support function in the app and we will help you resolve this?
Still being charged after removing app.
Response from developer
We are sorry you experienced issues with the contact form, we weren't aware there was an issue with it and have fixed it now. If you could try the form again or contact support@tetheredapp.com we will ensure everything is cancelled and issue any refunds if there have been any charges made since you cancelled.
Pure escapism
This app
Response from developer
Thank you for your review, we are delighted that you are enjoying the content. We are working on a lot of new content that we will be launching in the coming weeks
Love this…
Response from developer
Thank you for your review Nancy, we are delighted that you are enjoying the app.
Very different - it's good!
I chose "Visualizing Stress as A storm". This is the one. I feel much better now and the storm scenario is definitely something I can relate to.
Her voice and accent were soothing but not gooey.
Response from developer
We were delighted to read your review this morning, it means a lot to us that the app is making a difference to people all over the world.
Very pleasurable!
Tethered is awesome though. The voices, the music, the cadence and the beautiful Scottish accent all combine into a marvelous listening experience. What a treat!
Customer service is very responsive. Thank you!
