Credit union has gone downhill
They won’t let you transfer your money out of your accounts over $5000. Even after waiting on the phone two different times, talking to them and confirming the amount I needed to transfer (and them saying it will work only after “the end of the business day”) and them telling me they removed their limitation of $5000… it still doesn’t work. Other credit unions don’t seem to have this difficulty.
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Response from developer
We appreciate you taking the time to review us, despite the fact that we weren’t able to provide the best experience. We’ll look into this.
Credit union
The Best Credit Union we have ever us for our Financial needs. Great customer service with all of our needs and answers anything are questions that we may have. Thank you text Texell credit union
Response from developer
Thank you for your membership and for taking time out of your day to review us. Have a great day!
App needs work.
The credit union in itself is perfect. Wish the all developers of the app can fix the app never loading. I’ll have 4 bars 5g and full bars wifi, 100mbps. And the app still took 30 minutes to load in. In fact, I blame the app developers for making me go negative, because I couldn’t look at my checking account quick enough to move money over.
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Response from developer
Thanks for the feedback. This is the first report of the app taking 30 minutes to load. If this error persists, please contact us and we will be happy to help you.
Font is too small, too hard to read, no contrast
The only thing readable is the actual account balances. Everything else is impossible to see. It really needs to allow you to stretch it open so you can see your transaction information and to be able to fill in the bill pay and loan pay forms. I cannot read it on an iPhone SE or an iPad mini...I often have to guess if I’m on the right line of the form or not. Why hasn’t anyone else noticed how small and tiny this is on an iPhone SE? Or does everybody use it on a computer or a giant iPad rather than phones and minis?
Latest update, July 2021... I do not need to see my own name on every single account. I don’t need to see all that crap on the top line above my account. Please go back to the original text screen. You still haven’t fixed the font size or stretchablity.
Latest update, July 2021... I do not need to see my own name on every single account. I don’t need to see all that crap on the top line above my account. Please go back to the original text screen. You still haven’t fixed the font size or stretchablity.
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Response from developer
Thank you, this is excellent feedback. We will work for the fonts more readable throughout the app. Thank you for your review and your membership.
Seems to be good.
The app works well. The only thing I see is when I make a partial payment it doesn’t register and still asks me for the whole payment on the due date. Other than that it seems to work well.
Response from developer
Hello, thank you for the review. We will research your partial payment comments and see what we can do to make this a better experience. Thank you for your membership.
Love Texell!!!
I’ve been a customer for several years now and even though I don’t live close (like 2 hours away) to any local branch I refuse to change banks. I’ve always had GREAT customer service, wonderful rates and have just always been super happy with them. Better then ANY of the bigger banks!!
Response from developer
Thanks for the great review, and thanks for being a member!
Great app
It keeps u protected a lil bit to protected cause u can’t even find out ur own bank account number on the app but it’s cool cause atleast I know if any body got on my phone a found they way into the app I know they can’t get any info to take my money
Response from developer
Thank you for your 5-star review.
App is great
The best apps are easy to read and navigate
This app would be easier to navigate with the account numbers and routing number viewed on the app. Above or when you access the checking and savings account. It takes a while to find the account numbers/routing number using this app.
This app would be easier to navigate with the account numbers and routing number viewed on the app. Above or when you access the checking and savings account. It takes a while to find the account numbers/routing number using this app.
Response from developer
Thank you for your review and for the specific feedback. We agree with your suggestions and will work to make this information easier to find in Mobile Banking. We appreciate your candor and suggestions!
Best Credit Union EVER!
I personally moved away from regular banks AND made the switch to Texell Credit Union about 9 years ago. I wouldn’t & couldn't even think of switching back. (I won’t mention any names or be negative toward any other banks), but Texell has completely trumped them all at ever corner! The always courteous, polite & friendly staff have always treated me in the very best & most respectful way, just as they have from day one. They are by far the finest & most hospitable place to tend to all of your banking needs, and I know they have taken care of and will continue to take care of mine.
K.Beedy
K.Beedy
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Response from developer
Thank you for your 5-star, awesome review. We love to exceed our member's expectations. Thank you for your membership!
Texell is still my bank
We moved from central Texas 6 months ago but we continue to use Texell as our only bank, mostly because of the remote deposit capability in the app. It’s easy and quick.
Response from developer
Hi Deacon, thank you for the feedback and staying with Texell. We appreciate your continued membership, and feedback on our app. We continue to work hard to add new features and enhancements!
IOS update incompatible for banking application
Texell application not compatible. Safari version reverted back to ver 9.
Credit Union requires ver 12 or ver 13. This happened after the recent IOS version 13 update.
Please respond with a time and date of the update contains the fix for this issue.
Credit Union requires ver 12 or ver 13. This happened after the recent IOS version 13 update.
Please respond with a time and date of the update contains the fix for this issue.
Response from developer
We are unclear what error you are receiving and we cannot replicate on our devices. Can you provide more information?
easy to operate :)
i love using this app as it’s extremely simple to navigate & doesn’t have an excess of ads or promotions to clutter it. however, i’ve unfortunately been unable to use it lately ever since i upgraded to a newer phone. when i downloaded the app onto the new device, i could not log into my mobile account because the app insisted that my login information was invalid, but i’ve since tested out the validity of that by using the same user & password to log in on my old phone. for some reason the app will only allow me to log into my mobile account on my previous phone & i’m not sure how to fix this issue. i’ve uninstalled the app on the old phone & both uninstalled/reinstalled the app onto the new one but the issue still persists. please help :’(
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Response from developer
Thank you for using our app. We are happy to help with your login error. Please contact us at 254.773.1604 and we will assist.
Great Credit Union!
I have been a member for around 10 yrs. Customer Service is superb!! ❤️ The app is easy to use. It’s easy to read and helpful tools to use. My daughter also uses Texell and we are always transferring money back and forth. I need something at the store, I can drop 20 in her account and BAM she can help me out! I’m always recommending people to use Texell.
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Response from developer
We're glad your happy with our services and our app. Thank you for your membership.
Good but annoying
The app is good. I love being able to pay bills using the app. But, it is annoying as heck that it constantly forgets and requires me to re-log in instead of using touch fingerprint biometric startup. I absolutely hate it and it happens way too often. Twice this week. Seems to be happening more and more.
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Response from developer
There is a new update available. If you have updated and still have the issue, let us know.
35 years later, we are still banking with Texell
I started banking with the Temple Area Federal Credit Union way back in the 70’s. A marriage, kids, early retirement, graduate school,several moves and a second career, then another retirement later and we still bank with Texell. Through ups and downs, Texell has been there for us. The personnel and officers are always courteous and helpful. And the mobile banking app just gets better all the time. Texell listens to its members.
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Response from developer
Thanks for the kind words! We love hearing what are members are looking for and being able to deliver.
Not a fan of the update
I would be able to deposit money into a loan and pay it little at a time so it didn’t make a huge dent in my paycheck. Now if I deposit anything, it doesn’t reduce anything and doesn’t account for any payments made before due date. If I pay early, it still shows a payment is due and request payment on due date. I wish they change that back. I do like the option of transferring money to other members loans it’s a nice little convenience. Don’t like how it removes my entire login information every month, I understand this probably a security measure but it’s a weak one at that if that’s the case.
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Exceptional Service
I’m so satisfied with this bank and level of customer service which is exceptional and very professional. I should have gone with this bank credit union along time ago since I moved to Texas
Texell Bank
This is a very well Bank of Texas it has not only good Debt and Credit but has if beginner to Banks it has a savings to not only have extra money to put away but it Doesn't Charge you a Monthly Maintenance fee for owning an Account without a true job... So the money in your checking is safe and your Savings is never touched but they recommend $15 in the savings to begin the Piggy Bank
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Easy to use and lots of features!
I can’t brag enough on Texell as a bank/credit union, and I absolutely love this banking app!! I still can’t believe how many features it has without having to go to a computer for almost everything I need to do!! Super user friendly!!!!
Right on time!
Love the app. I've relocated to TN and still bank with Texell! I can deposit a check by simply taking a picture of it, move money around, always know my balance and much more!
This app is right on time for my needs!
This app is right on time for my needs!
