Easy to use but glitchy
I like this app when it works. Very frustrating lately as it won’t update, can’t get in and then when you try to check online it doesn’t say online banking is down and online access will not work either. Needs improvements for sure.
Review
Very easy to get along with.
Super easy
Love the app, super easy to use!
Hire new app team
This app has issues. Balance doesn’t update every time. It sends you double notifications, I just want one notification when a transaction occurs I don’t need one for processing and then for posting.
App updates
Sick of constantly having to update my phone bc this app won’t allow access to my own money without it. Yet you have to pay for statements. None of my other bank apps do this. Considering removing all my money from this bank.
Glitchy and chaotic
Worst banking app out there. It’s glitchy and chaotic and then if you don’t login within a month or two, they automatically log you out and you have to go to location to reset.
Rent jay Vinsel
I
App
Check out Huntington and copy it.
Great Customer Service
I was unable to access my app. The number was provided on the app to call for help.
Lisa was the one to answer my call. I just can’t say enough about how patient and genuinely kind, caring she was toward me. I’m hearing impaired and we first attempted to use my laptop so I could remain on my phone. After being unable to go forward with the laptop, I had to put my phone on speaker and recover it that way. She led me through each step, slowly and surely. I had an innate tendency to feel badly about how much of her time I was taking, however she didn’t make me feel that way at all! There are times when ppl help you bc it’s their job and they have to, and there are times when ppl help you bc it’s their job and they’re GLAD TO!! I am assuming you already know this about Lisa, but I just really want to say that you’re fortunate to have her as a person who deals with your customers. She was always helpful, always patient, always professional, and never condescending. Thank you for the great customer service!!
Wendy Lemon
Lisa was the one to answer my call. I just can’t say enough about how patient and genuinely kind, caring she was toward me. I’m hearing impaired and we first attempted to use my laptop so I could remain on my phone. After being unable to go forward with the laptop, I had to put my phone on speaker and recover it that way. She led me through each step, slowly and surely. I had an innate tendency to feel badly about how much of her time I was taking, however she didn’t make me feel that way at all! There are times when ppl help you bc it’s their job and they have to, and there are times when ppl help you bc it’s their job and they’re GLAD TO!! I am assuming you already know this about Lisa, but I just really want to say that you’re fortunate to have her as a person who deals with your customers. She was always helpful, always patient, always professional, and never condescending. Thank you for the great customer service!!
Wendy Lemon
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Love my bank!
The app is super easy to use!
Want this to be Easier
I cannot download the app because I don’t have a credit card.
Awesome
Thank you for updating the add. It is very user friendly for an old girl like myself. 😅 we have been banking with you for around 26 years and have no inclination to stop. Thank you again for your being The COMMUNITY Bank.
Great new app!
The new app is 100% better than the old app. Much easier to use, see account info, pay bills. Thank you for making my life easier.
