The Courier User Reviews

Name: The Courier
Rating: 5 (1 reviews)

The Courier

Rural Press Pty Ltd

📡 News

📰 Magazines & Newspapers

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Disappointing app

Paid for a subscription and struggle to even view any article because of the email login link takes me to a “server not found”, thought I could try and link my Facebook to view articles but still have a error and unable to view articles.. I tried a emailing support for assistance days ago and heard still haven’t heard anything.. I tried to cancel but wait.. you had to call a number during office hours which is plain dumb, a simple feature that should be doable in account settings. I love ballarat and staying informed with news but feel scammed by having my money taken and unable to access news through an app

he hi jensen

7 months ago

Response from developer

Hi Jensen, Sorry to hear of your experience with the App. Can you confirm which email you used to contact the support team, Feel free to call on 1300 131 095, option 2 or email subscriptionsupport@austcommunitymedia.com.au and our team will be happy to assist with your login issue.

Password

Why in gods name do I have to keep updating my password ?

Forgotten it already

2 years ago

Response from developer

Could this be a technical issue, please contact the subscription support team on 1300 131 095,option 2 and the team will be happy to assist with your concerns

Courier App

Very user friendly

Rosie12s

3 years ago

Courier

I personally don’t like the new format to read the paper.

Also the local content for a city and region this size is extremely poor.

Thank god sport is returning soon so we may get a few more pages

lovemore contrnt

3 years ago

Loading

I don’t like the way the new format loads it is clumsy.
Murray Alpen

as stuffed mh phone printing

3 years ago

New app unreliable

New app often times out with download incomplete. Company recommended deleting, reinstalling and logging in again. This did not work. The update is terrible.

ajdhdidheidi123

3 years ago

Response from developer

Hi, It may be best to contact our the digital support team via email or phone to help assist with your concerns with The App. They should be able to assist you with your concerns. Our updated App has more content and refined for viewing purpose. 1300 131 095 opt 2.

Ballarat courier

Wonderful to be able to read it online especially when you are unwell

Carlos fur baby mum

3 years ago

Better than the website, but still a poor experience

The scrolling isn’t quite as janky as the web version with all the ads loading in, but it’s still far from smooth.

The splash screen logo that appears every time I open or switch to the app is unecessary and very annoying.

Swiping back from an article will show one or sometimes two different articles before getting back to the main list. Not sure if this is intentional to increase page reads or if it’s a bug?

FantomCircuit

3 years ago

Update is not user friendly

My 86 year old mother has been reading the Ballarat Courier for several years now online and they have done an update which is really difficult to navigate. The format has changed which has a smaller typeface now which mother can’t read due to her vision loss.
She also has arthritis which means she is unable to use her fingers to zoom in closer as she has to use a stylus. Also the paper used to save what page you were up to automatically and it no longer does this.
She is very frustrated as she has been able to read the paper independently before and these changes have made it so she can no longer do this. If the format stays like this she will no longer be able to use the subscribe to your paper. Please change it back the way it was as I can see no benefit to the new changes for anyone, thank you.

I like reading good books

3 years ago

Response from developer

Hi Subscriber, Thank you for the feedback. The new App is more refined and contact more content for our articles section. As for the Todays Paper edition, you are still able to double tap to zoom into the section without using pinch and stretch motion. A single tap will provide another cleaner looking layout of that article to read. Please contact the support team on 1300 131 095, option 2 for further assistance

Good app but….

Very good app but I am becoming somewhat annoyed with the ever increasing number of advertisements that are being included.
Not only are they annoying but also now obtrusive particularly on my mobile phone.
In addition surely when one receives an advise of a particular article via email it is not possible to view the whole article without having to go through the task of password etc , for paying subscribers whose details are already within your data base?

Ptc1950

4 years ago

Needs work

I have a better experience using The Courier’s website in Safari than this app. Simple things like swipe from the left to go back should be added. The keyboard in the puzzles tab looks like it’s from 2008.

Amperzand

5 years ago

Response from developer

Hi Amperzand, thank you for taking the time to review our app, we're always looking for ways to improve our products and will take your views on board.