Complete waste of 500 AED – Zero flexibility and poor value
I strongly advise against purchasing The Entertainer. It is easily the worst subscription service I have ever used, offering poor value and completely rigid customer support.
Here is why you should avoid it:
Designed for Couples Only: The vast majority of offers require you to buy one item at full price to get the second free. If you are using this app alone, it is entirely useless and offers no real money savings.
Zero Flexibility or Customer Care: Due to regional tensions, my partner had to leave the country, making the app pointless for me. I contacted customer support for a refund or partial refund just 2–3 days after their standard refund grace period. Despite the fact that I had not used a single coupon or service, they completely refused to offer any kind gesture or partial refund.
Short Subscription Window: The 500 AED subscription does not even last a full calendar year, giving you a very limited window to actually get your money's worth.
Signs of a Declining Platform: Earlier this year, they handed out 1,000 free subscriptions following regional events. This massive giveaway makes it clear they are desperate for user numbers, likely because paying customers are realizing the service is no longer worth the price.
This company does not care about its customers or unique personal circumstances. Save your 500 AED and skip this app. I will never return to them and will make sure to warn friends and family away from it
Here is why you should avoid it:
Designed for Couples Only: The vast majority of offers require you to buy one item at full price to get the second free. If you are using this app alone, it is entirely useless and offers no real money savings.
Zero Flexibility or Customer Care: Due to regional tensions, my partner had to leave the country, making the app pointless for me. I contacted customer support for a refund or partial refund just 2–3 days after their standard refund grace period. Despite the fact that I had not used a single coupon or service, they completely refused to offer any kind gesture or partial refund.
Short Subscription Window: The 500 AED subscription does not even last a full calendar year, giving you a very limited window to actually get your money's worth.
Signs of a Declining Platform: Earlier this year, they handed out 1,000 free subscriptions following regional events. This massive giveaway makes it clear they are desperate for user numbers, likely because paying customers are realizing the service is no longer worth the price.
This company does not care about its customers or unique personal circumstances. Save your 500 AED and skip this app. I will never return to them and will make sure to warn friends and family away from it
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Excellent App for savings
Go to app for family savings
What a disappointment
The Entertainer was a brilliant must subscribe product for years. However, in the last 12 months the number of quality suppliers has degraded month on month. There is not a single spa in Saadiyat and Pinkberry is sadly missing. We have redeemed 3 offers compared to 000s last year.
Outdated
This app is truly useless. Most restaurants either reject redeeming the offer in Jeddah even though they show up on the app or they change the rules to the harm for the customer. Total waste of money. Will never subscribe next year.
Great manager
Shahnawaz is an amazing manager who is able to make all of the customers so happy
Mohammed
Best coffee I’ve ever had in Oman
Dinner at Souk Al Bahar
Great experience
Password
I could not find out how to change password such a basic option
GF FERRE MOE
Thank you so much for your wonderful hospitality, friendly service, and delicious food. A special thanks to Mr. Xander at the MOE branch, GF Ferre, for the excellent service. Also, thank you to Entertainer for the generous offer—it made the experience even more enjoyable.”
One Heart Membership
I am living in Dubai past 4 years and currently trying to sign up offer of entertainer one heart membership as I am currently in Dubai and have no plans on leaving in these circumstances but I am unable to sign up.
Getting very bad
Most of the restaurants don’t accept the orders and reject
Beautiful food
We are staying at this hotel so was perfect, the staff are very freindly and quick to serve the food was amazing , we had 2 tenderloin steaks and 2 puddings and the savings on this app was about 145 aed
GCC entertainer
I purchased the GCC Entertainer expecting a broader selection of vouchers, especially for UAE locations. While it does offer options across multiple countries, I have been disappointed with the number and value of UAE-specific vouchers compared to what I had with the UAE Entertainer. There also appears to be fewer vouchers overall than before, which has been frustrating.
Additionally, I believe I had more Smile Points on my account than are currently showing. I have purchased these points and they have not expired, yet I am unable to buy more Smile Points or redeem the ones I already have for vouchers. This has further limited my ability to make full use of the app.
Lastly, I cannot find how to access the XL packages that were available in my previous subscription. I had hoped that switching to the GCC edition would give me more options, especially focused on the UAE, but unfortunately that has not been my experience.
Overall, I am disappointed with the value and available offers on the GCC Entertainer compared with what I had before.
Additionally, I believe I had more Smile Points on my account than are currently showing. I have purchased these points and they have not expired, yet I am unable to buy more Smile Points or redeem the ones I already have for vouchers. This has further limited my ability to make full use of the app.
Lastly, I cannot find how to access the XL packages that were available in my previous subscription. I had hoped that switching to the GCC edition would give me more options, especially focused on the UAE, but unfortunately that has not been my experience.
Overall, I am disappointed with the value and available offers on the GCC Entertainer compared with what I had before.
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Response from developer
Hi there, We’d be glad to help. Please share more details with us by emailing customerservice@theentertainerme.com and our team will assist you further
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ماله فايده
Unusable
Can’t review content because the app is completely broken and has been for over a month
The worst app update
Map removed, area filters don’t work, search function terrible
Map search gone
New update removed map feature which was the most useful feature to see what venues around a certain location are on the entertainer. This way purposely makes it harder for user to identify where to redeem offers making the subscription less appealing. It’s already hard enough to find venues through search function as nothing shows properly, map was the only worthwhile feature and it’s gone
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Terrible new design - map removed
Where has the map gone? That was by far the best way to see where all the locations were.
Language
Can’t change the app from Arabic to English
Terrible update
Filtering on the new design is terrible. Choosing Premium under Dining lists cafes and casual dining places and MMI 🤷🏻♀️ I tried filtering for Cheers offers and it brought up everything without cheers.
Why can’t you get better CX? The user journey is shockingly bad.
Why can’t you get better CX? The user journey is shockingly bad.
