Great furniture
They launch the deals on the app before the website usually. They sell a lot of dupes but it’s considerably better quality than the junk you’ll get from Wayfair. Good customer support too.
Logged me out
Won’t let me log in without creating a paid account with Shopify. I paid for a membership to the Essential and I can’t order anything. There’s no contact information on the app to help.
Logged me out
Won’t let me log in without creating a paid account with Shopify. What gives? Why am I having to pay another service to shop here?
Terrible service would never recommend it
I placed an order two months ago, and I still haven’t received it. This isn’t the first time I’ve had issues with delayed shipments from your company, but this is beyond reasonable.
I reached out to support asking for a refund, but instead, I was offered a $15 credit for a future order. That’s not acceptable. I’m not ordering from you again, and I don’t want store credit—I want my money back.
At this point, I’m just disappointed and tired of going in circles. I shouldn’t have to chase down an order for two months or fight for a basic refund. Since I haven’t been able to get a resolution, I’m left with no choice but to share my experience in an app review so others are aware of what to expect.
I reached out to support asking for a refund, but instead, I was offered a $15 credit for a future order. That’s not acceptable. I’m not ordering from you again, and I don’t want store credit—I want my money back.
At this point, I’m just disappointed and tired of going in circles. I shouldn’t have to chase down an order for two months or fight for a basic refund. Since I haven’t been able to get a resolution, I’m left with no choice but to share my experience in an app review so others are aware of what to expect.
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Shipping Broken
I purchased some items, but the shipping option or selector keeps pending and doesn’t pick anything. I’m unable to place an order through Apple Pay or the regular checkout.
Be ware of this scam
This nothing but another subscription service with the same over priced garbage you knew you never needed in the first place. Definitely NOT worth the $95 for the privilege of overspending on bad products.
A simple yet powerful app!
This app has proven to be the best way to shop The Essential.
Stay away!
You have a better chance of getting higher quality items if you order on wish or temu. It’s that bad.
Placed an order back in December. Took al ost two months to arrive and i’m being generous by saying the quality is subpar.
Save your money and save yourself the headache and avoid this at all cost
Placed an order back in December. Took al ost two months to arrive and i’m being generous by saying the quality is subpar.
Save your money and save yourself the headache and avoid this at all cost
Fantastic products
Great customer service.
Do not shop at this site!
I ordered three items on Nov 10th. Two men’s toilet article kits, and a filing cabinet. I have yet to receive delivery on anything. It is now December 6. I’ve already emailed once, and was given the lame excuse that the company is changing warehouses, and thus the delay. Unfortunately for them, I read the negative reviews about people never getting their orders delivered in a timely fashion, and I should have followed my better judgment. But I didn’t. So now they have my money, and I have not received any deliveries. How do they stay in business? I have no idea, as this method of conducting business is completely unacceptable. I’m concerned that these three Christmas gifts will not even arrive in time to be given for the holiday. No one gets back to you to explain why things may or may not be delayed. They tell me it’s a warehouse move, but the negative reviews about never getting deliveries goes back a ways in time. Do not shop here. It is not worth the aggravation. Shop at Rue La La, gilt, Nordstrom Rack or even W
al mart for a better experience.
al mart for a better experience.
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good for nothing
nearly all of the groceries have been out of stock for two months. the one item i did order is taking weeks to ship after i had an order cancelled because they didn’t have dry ice for a month. returns aren’t free for non-grocery items so good luck if you buy clothes and find out they don’t fit.
Literally more expensive than anywhere else
Their website claims all their products are X price on Amazon or “elsewhere” but they are definitely misrepresenting pricing and acting like they are giving you some amazing deal.
Boho vase on Amazon allegedly $69 but omg, what a deal at $45 on The Essential. Quick search shows it’s a mere $29 on Amazon in like, 5 different colors.
And in what universe is 2 pounds of whey protein $71? The Essential’s alternate universe apparently because “elsewhere” it’s $71 but you get the low discount price of $46 on their members-only platform. Even the boujee grass fed stuff isn’t more than $23 ish per pound.
Completely not worth using their site let alone paying for access on top of really inflated pricing.
I signed up, saw all the merch and terrible pricing, and cancelled immediately.
Boho vase on Amazon allegedly $69 but omg, what a deal at $45 on The Essential. Quick search shows it’s a mere $29 on Amazon in like, 5 different colors.
And in what universe is 2 pounds of whey protein $71? The Essential’s alternate universe apparently because “elsewhere” it’s $71 but you get the low discount price of $46 on their members-only platform. Even the boujee grass fed stuff isn’t more than $23 ish per pound.
Completely not worth using their site let alone paying for access on top of really inflated pricing.
I signed up, saw all the merch and terrible pricing, and cancelled immediately.
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Avoid.
They promise nothing but gimmicks. It’s worse than kickstarter with updates. It’s insane they charge an annual fee for banal customer service
Horrible Communication and Customer Service
Was named Move, now Essential.
I am so disappointed with this organization’s service. For Example:
I ordered the kitchen table, five months later it came in…damaged. Still not resolved. I have yet to receive the matching room chairs as well. Getting close to NINE months. NOTHING! Seriously.
They are a rip off…no communication unless you force it, and then they NEVER EVER follow up.
Don’t buy a thing from this company. Trust me.
I am so disappointed with this organization’s service. For Example:
I ordered the kitchen table, five months later it came in…damaged. Still not resolved. I have yet to receive the matching room chairs as well. Getting close to NINE months. NOTHING! Seriously.
They are a rip off…no communication unless you force it, and then they NEVER EVER follow up.
Don’t buy a thing from this company. Trust me.
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Delays all around
Missing food, missing orders, this app is missing itself. Half the app loads the website. Don’t waste your time, it can’t even keep a session token to maintain you being logged in
Service is decent, app is buggy
Can’t see order details in the app. Have to use a computer, kinda ridiculous. Shipping is hit or miss, anything delicate usually arrives damaged.
Customer Service is Horrible
I have been with them since the start and have seen their customer service degrade. They use to respond in about a day or less, as of now it has been weeks since I have received a response concerning some orders I placed and never received. The projected delivery dates are also rarely met, I am still waiting on some items that were supposed to arrive before Christmas.. I really wanted to continue to support this project but they seem to think that launching new items instead of fulfilling out of stock orders is the best way to run a business. What happens when the new items are depleted? You will simply have more items out of stock and more unfulfilled orders. Instead of focusing on new products you should focus on customer service and your supply chain issue. They are trying to expand too rapidly and it is unfortunately starting to show.
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I am hooked!
Inventory is limited but the quality is amazing. Love shopping here. The app could use some love and so could the shipping but they are things that will get ironed out eventually. Great concept and I hope they continue to make it happen.
Need improvement
Order never come as expected … I’ve waited 30days for food orders that say in stock … I have yet to receive a food order that has everything I ordered … ordered wine glasses that said ship in Jan’21 … and have to see them now Feb.19th. … have emailed twice for issues with no response … you need to improve your service or people will leave.
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Don’t bother
Inventory is never available and canceling is a nightmare.
