Technically awful - almost unusable
I would echo many of the comments regarding the changes made a couple of years ago. I’m a digital + paper subscriber (which is far from cheap). I used to find the entire Guardian already downloaded to my iPad when I woke, and articles easy to read. Now I have a battle every morning just to download, the contents on Saturday taking forever. What will I try today? Press the “my library” button? Close then re-open the app? Delete then re-download the app? Once the content is downloaded it’s very hard to navigate: a facsimile of the print edition may sound like a good idea, but it simply doesn’t work. It’s difficult to browse and wery often I can’t see the bottom of the page. And the Guardian’s wonderful photography is often wasted as you can’t see the entire picture if it takes up a large part of the page (let alone spread over two pages). I have similar problems with the FT (is it the same engine?) but the Times and Independent are absolutely flawless and easy to use. Finally, while I understand the Guardian needs to preserve its income, I’m driven round the bend by constantly having to give my credentials including 2-step authentication.
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Not great
Really fed up of the app sticking during download and it being difficult to open headings to read.
Great paper but they need to get their digital services up to modern expected standards
No one would argue that guardian is a great paper, but their digital implication sucks. First there is the guardian edition and there is the guardian. No easy explanation what is the distinguishing differences between the two. The guardian addition tells you need an account and then does not take you anywhere to sign up. If you have a guardian account you cannot add it to the guard edition. It is all terrible and confusing. You need to get your act together and create a unified digital service which is easy to use.
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Loss of contact
Inexplicably, I have been cut off from my daily ‘Guardian’ on line as it should come up under this app’s icon. Is it something to do with Apple?
Narrow Spectrum of News
Definitely not a National newspaper but more of a British Regional. Coverage of news events in Scotland, Northern Ireland and Wales is minimal, so much so that I am, with regret, on the point of cancelling my subscription.
Guardian apps subscription on Apple
I am really disappointed with the Guardian and how it says you can subscribe to the Guardian on Apple
subscriptions but then does not allow access to Guardian Editions - it does not make clear anywhere that I can see how to subscribe to Guardian Editions. I have just paid the annual subscription£114 subscription for the News App but wished I hadn’t and have cancelled this from renewing next year
subscriptions but then does not allow access to Guardian Editions - it does not make clear anywhere that I can see how to subscribe to Guardian Editions. I have just paid the annual subscription£114 subscription for the News App but wished I hadn’t and have cancelled this from renewing next year
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Laggy and crashing
How can you release an update which patently doesn’t work
Terrible update
This is just the worst. I can no longer access and the “help” has not helped. Now faced with cancelling my subscription and taking my business to another paper.
Guardian Digital Edition for iPad
From a digital perspective The Guardian has ZERO idea. The new app is awful, it lacks a decent usable interface. The customer support is a joke.
Nightmare
I have had problems getting into the app and now it does not work at all even though I have an up to date subscription. If you are going to have newspaper apps then at least get them to work. Really frustrating !!!!!
Wretched
Once upon a time, the was the Guardian iPad app. It downloaded automatically, was there every morning, and was always available to read offline. After numerous improvements, the auto download feature has to be reset every day or so, downloaded editions are no longer downloaded when you actually need them, and now, though they claim that Apple subscribers do not need to sign in, access is repeatedly barred, sign in prompts appear constantly, and one can’t sign in. It’s appalling.
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Stolen $150
I paid $150 so I can access the Guardian Editions for a year. Less than half way through the year they now say I have to pay $300 for that service, so the $150 is essentially them tricking me into donating.
Upgraded my hat
Exactly as other users have reported, I can no longer display or open editions on my iPad, and I am certainly not going to pay 99 p a copy when I am already paying an increased annual subscription. Sort it Graun please, or as your pop up message has repeatedly informed me, there really will be “no subscription associated with this email”
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The “New” System
Notwithstanding paying £18 per month, I cannot find the way to open Editions other that by buying each copy separately. Compare this nightmare with the simplicity of, for example, The New York Times subscription system. The Guardian site is peppered with supposedly helpful instructions, none of which actually work. Please do not drive us away from your wonderful newspaper.
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Used to be great…
…but isn’t anymore. Won’t allow me to log in on my different devices - now wants me to buy individual issues, even though I’m a subscriber. Am now considering cancelling long-standing subscription if I can’t read what I’m paying for.
Apple sub login
Don’t tell me that you are improving the app for my benefit when you are just sorting out your security backend. Apple subscribers can’t login since you made your change. I get it, we are not paying as much as your digital plus subscribers but we are your loyal readers. I have paid since th app first appeared donkeys years ago and every update makes the reading harder but I stay for the content not the IT shambles every six months.x
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Can’t sign in
I am told to sign in but the sign in button is not where the instructions say it is. I am deleting my account
Glitch once again
Can’t download today’s edition, deleted app and tried to reinstall. It says I can only download an older version of the app which requires iOs 17.6 or later, but my iPad is on iOs 17.7! This sort of thing happens too often, seems like every update has bugs.
Very poor considering subscription paid
Why does this app never work? I pay a lot for my annual subscription but whenever I use the app it fails. Download an edition to read offline. It shows as downloaded but as soon as you try and access it while offline on a train or in airplane mode, it’s gone. Reconnect to the internet after your flight etc and it’s back again.
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Poor
I love Guardian journalism but i can no longer sign into any Guardian App. I have cleared all protections (why should I have to!) and caches etc, but am still being blocked. It must not be this hard for a not tech wizkid to get into content I have paid for.
