Doesn’t allow you to sign in
Says it’s emailing a code to the correct email but it doesn’t come.
Disgraceful
This is app is making me want to change health providers. Let that sink in HCF..
Unable to login
Unable to login even though I used same credentials for HCF app.
Couldn’t even login
I couldn’t even login using my existing HCF app login details. Pathetic.
Cannot even log in to use it
Hopeless app. I’m stuck in an endless loop of identity verification and can’t even log in to use it. I’ve contacted customer support countless times over an extended period, but nothing has ever been resolved. I’ve finally given up.
It’s hard not to conclude that this is a “rewards” app HCF doesn’t really want members to use. The whole experience feels tokenistic, as though the rewards program exists for marketing purposes rather than to genuinely provide value or improve the customer experience.
It’s hard not to conclude that this is a “rewards” app HCF doesn’t really want members to use. The whole experience feels tokenistic, as though the rewards program exists for marketing purposes rather than to genuinely provide value or improve the customer experience.
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terrible, buggy from get go
Can't even login, took me thru an indefinite loop of asking me to use hcf login details to login then saying unable to login. Tried 3 times and gave up. Why on earth do u need a seperate app just on mob to access this? Do the team care about CX at all at min acceptable standard? & Did they even test the poc before letting it go live? I hope this will get sorted. Such a shame as the original app work so well
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Terrible
Don’t even bother terrible design and the discount is so hard to apply and half the time doesn’t work might as well just go through the HCF app/website
Top 10 Worst App Ever
Just don’t bother. HCF should be embarrassed to have this in the App Store.
Shocking app
Such a bad app. Not a reward at all to go through so many hoops to receive something. Worst move by HCF in years!
**Be Warned** Terrible App, False Advertising, No Support
Should really get a Zero. The App is terrible, you need 3 accounts to get gift cards (HCF, HCF Thankyou, Egiftit), you cannot search and have to scroll to find the reward you want (not labelled by company either), it bugs and randomly gives errors without explanations (had to enter various payment details all which should have worked), WORST OF ALL when I eventually got egift cards, the discount was not applied. I raised a complaint to claim the discount, but it was rejected and I was told that the “Thank You App” is different to the “Thank You Program”. My account does not have any reward credits (after over 1 month). After the horrific experience with my rewards program claim, I am reconsidering my health insurance.
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Doesn't work
Did the update and still doesn't work
Whoops error
I attempted quite a few times. Every single time right after entering the verification codes, the app then ended up with message word “whoops”. All trouble shooting tried but no clue where the error comes from. HCF introduced this benefits but least likely to encourage customer to use it. Such a waste.
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Horrible
Horrible app not working
Mr
Terrible idea to have this app and also the rewards system. Likely to quit HCF completely
Unable to log in
Unable to log in through my usual HCF account. Pretty useless.
Cannot even log in. Just terrible!
I’ve got a separate account for this stupid thing and can only log into the screen with the email confirmation. The email never comes, the interface offers no help and no hope.
I don’t think these marketing geniuses understand how much I unbridled anger I have for this.
I don’t think these marketing geniuses understand how much I unbridled anger I have for this.
Very poor interface, you just keep scrolling
Very poor interface, you just keep scrolling
Not user friendly, terrible UX design
The app was designed to make users not wanting to use it. There are offers available but it’s very difficult to navigate, no search feature, filters, or store name in the heading. It’s long scrolling of a list of thumbnails and hard to read descriptions. And there’s no web version of this app. Providing feedback is impossible, endless loop with the virtual chat not going anywhere.
If HCF really wants to reward loyal members, they need to improve the user experience in this thank you app and the normal thank you rewards in the other app.
If HCF really wants to reward loyal members, they need to improve the user experience in this thank you app and the normal thank you rewards in the other app.
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Whyyy?
Why does this app exist??? Why isn’t it just part of the main HCF app? What a waste of time and resources. Terrible app design - you are flipping through endless cards rather than a Home Screen with sections for different types of rewards. You also can’t use your HCF login to login!! You have to create a new login with an extra long password!! Awful customer experience.
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Hard to use
The app doesn’t work properly and as others have said is that you can’t use your HCF account.
Plus, doesn’t work on iPad.
Plus, doesn’t work on iPad.