Cannot even log in to use it
Hopeless app. I’m stuck in an endless loop of identity verification and can’t even log in to use it. I’ve contacted customer support countless times over an extended period, but nothing has ever been resolved. I’ve finally given up.
It’s hard not to conclude that this is a “rewards” app HCF doesn’t really want members to use. The whole experience feels tokenistic, as though the rewards program exists for marketing purposes rather than to genuinely provide value or improve the customer experience.
It’s hard not to conclude that this is a “rewards” app HCF doesn’t really want members to use. The whole experience feels tokenistic, as though the rewards program exists for marketing purposes rather than to genuinely provide value or improve the customer experience.
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terrible, buggy from get go
Can't even login, took me thru an indefinite loop of asking me to use hcf login details to login then saying unable to login. Tried 3 times and gave up. Why on earth do u need a seperate app just on mob to access this? Do the team care about CX at all at min acceptable standard? & Did they even test the poc before letting it go live? I hope this will get sorted. Such a shame as the original app work so well
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**Be Warned** Terrible App, False Advertising, No Support
Should really get a Zero. The App is terrible, you need 3 accounts to get gift cards (HCF, HCF Thankyou, Egiftit), you cannot search and have to scroll to find the reward you want (not labelled by company either), it bugs and randomly gives errors without explanations (had to enter various payment details all which should have worked), WORST OF ALL when I eventually got egift cards, the discount was not applied. I raised a complaint to claim the discount, but it was rejected and I was told that the “Thank You App” is different to the “Thank You Program”. My account does not have any reward credits (after over 1 month). After the horrific experience with my rewards program claim, I am reconsidering my health insurance.
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Whoops error
I attempted quite a few times. Every single time right after entering the verification codes, the app then ended up with message word “whoops”. All trouble shooting tried but no clue where the error comes from. HCF introduced this benefits but least likely to encourage customer to use it. Such a waste.
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Horrible
Horrible app not working
