Disappointed
I recently switched to HCF after being with Bupa since 2013. I had been a loyal Bupa member for over 13 years and, apart from the cost, I had never experienced any issues with them.
I personally went into the HCF office in Albury to arrange my new membership and set up a direct debit. Unfortunately, the direct debit was not set up correctly. I then made a manual payment and tried setting it up again through the HCF app, but it still didn’t work.
I contacted HCF directly to make sure it was sorted and was told that the direct debit had been set up and everything was good to go. I trusted what I was told.
I have now checked my account and discovered that I am showing $275 in arrears, plus another $6 in arrears, despite making repeated attempts to ensure my payments were correctly arranged.
This is completely unacceptable. I should not have to keep chasing a health fund to correctly process my payments, particularly when I have specifically contacted them and been told everything was sorted.
My experience with the Albury office has also been extremely disappointing. I expected professional and knowledgeable assistance, but instead I was left feeling like nobody actually understood how the direct debit process worked.
I have now lodged a formal complaint and am expecting HCF to fix this immediately, remove any arrears or fees that have resulted from their error, and correctly establish my direct debit.
I have been with HCF for a very short time and I am already seriously questioning whether I made the right decision leaving Bupa.
Unfortunately, based on my experience so far, unless I see a huge change , I cannot recommend HCF.
I personally went into the HCF office in Albury to arrange my new membership and set up a direct debit. Unfortunately, the direct debit was not set up correctly. I then made a manual payment and tried setting it up again through the HCF app, but it still didn’t work.
I contacted HCF directly to make sure it was sorted and was told that the direct debit had been set up and everything was good to go. I trusted what I was told.
I have now checked my account and discovered that I am showing $275 in arrears, plus another $6 in arrears, despite making repeated attempts to ensure my payments were correctly arranged.
This is completely unacceptable. I should not have to keep chasing a health fund to correctly process my payments, particularly when I have specifically contacted them and been told everything was sorted.
My experience with the Albury office has also been extremely disappointing. I expected professional and knowledgeable assistance, but instead I was left feeling like nobody actually understood how the direct debit process worked.
I have now lodged a formal complaint and am expecting HCF to fix this immediately, remove any arrears or fees that have resulted from their error, and correctly establish my direct debit.
I have been with HCF for a very short time and I am already seriously questioning whether I made the right decision leaving Bupa.
Unfortunately, based on my experience so far, unless I see a huge change , I cannot recommend HCF.
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Worst app in the world
Constantly needs updating. Constantly glitching. Very poor camera interface to app
Clunky interface
Gets you to sign in every time with username/password instead of a pin like any normal app, extras calculator takes a long time to load and is annoying to use. Nib app is much better, has bottom menu navigation which is more intuitive
Prefers “Others” More than “Others”
This app is less than helpful, and allows only a select group with certain membership backgrounds to register, while the rest are sent to website login, and then sends you on a recurring/annoying glitch that takes one on a ride of logins/logouts. I had to delete the app to stop that. It beats me why HCF put up an app that selects only certain members to register. The app does not even qualify for one star. Tsk! Tsk!
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Your app not working
Whilst it is easy to submit my claim today on the day of my consultation, the app did not work, and I was unable to bring up the digital card. What would be helpful is if you could create a card that I could store in my Apple wallet.
