Not joined up
Nothing wrong with the app - but policy of not integrating card with existing apps like Apple Wallet is wrong-headed and just plain inefficient. Can do better!
Consistent login problems
Every time I want to log in on my laptop I have to reset my password. Its ridiculous
Doesn’t work well for family cover
The app only works for the primary account holder. If my wife wants to use the app the authorisation gets sent to me and expires after 90 days. This is both annoying and a terrible design feature - particularly should someone be in a FV situation or similar.
Great but need an update
Great and easy app when claiming. Would be great if the card can be digital aswell and be used electronically with all machines not just the ones that can scan your QR code as barely anyone uses those.
Phone Experience
I was subjected to 5 minutes of legal mumbo jumbo before I got to speak a live person, Susan, who told me that I was unable to use the app to pay for my physio appointment because it was being updated. I asked her to see if in future if you might send members a text message to say to remember to take your physical card to make a payment at your provider as the system is being upgraded.
We are very happy with being a member even though the government has decided that we can afford to pay for the extra that we now have to pay to keep our health insurance.
Regards Peter Paul Van Ruth.
We are very happy with being a member even though the government has decided that we can afford to pay for the extra that we now have to pay to keep our health insurance.
Regards Peter Paul Van Ruth.
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