Problems of my own making
Initially the Herald and National apps didn’t work on my iPhone, with text too wide for the screen. Very helpful people at nq-digital got me back on track. I’ve amended my stars to something more suitable :-)
Good but please open links in the app not browser
I like the app in general but one annoying problem is when clicking a link to another article, which opens the app’s browser window and loads the herald website with cookie and sign in requests. Surely it’s possible to redirect these to the app where I’m happily logged in?
Links from the app do not work even if you have a subscription
The links in any article in the app take you to a page asking you to subscribe or log in again. Even when you have a subscription and are already logged in. The it won’t let you log in and brings you back to the subscribe page again. So you can’t access any article using a link from the app. Total waste of money. I have requested to cancel and get a refund but no response
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Response from developer
Thanks for your feedback - We are looking at ways to improve the in article link setup within the app and will be implementing changes to improve this experience. However we would highlight that we have made a number of improvements to the main app navigation to provide a smoother user journey when accessing content across the various different content categories. The in article links you refer to our not the primary way to access content within the app.
Blank pages
Spent £20 on a Black Friday offer but can’t see any pages on app. Just a blank screen. Online (Safari) web page continually asks you to login even though you are already logged in.
Frustrating
The first day after I subscribed, changing from paper to digital, there was a technical problem which I was told about after several phone calls. I also had to phone to find out how to get the latest day’s paper. Not at all intuitive. Today the puzzles have not appeared. Once you have it, it is very clear and easy to read, but it leaves you wondering if it will work.
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Getting worse
App continually asks you to sign in. This week it failed altogether but no note or warning the site was down. Coming close to finding another news source.
On the plus side technical support responded quickly to my e mail but would it not have been less frustrating to post an error message
On the plus side technical support responded quickly to my e mail but would it not have been less frustrating to post an error message
Poor programming
Random log in required : password retention randomly does not work ; puzzles only load if rebooted even if paper already downloaded :
Comments
Can’t seem to get access to leave or receive comments. Not as good as The Times app.
Well laid out and easily accessible
The app works ok and is simple to navigate.
However, the connection and reliability of access to the app can leave a lot to be desired. It will frequently ask you to (re) sign in / register, sometimes not even recognising your log in details despite being fully paid up.
There are sometimes issues with supplements not appearing either.
However, the connection and reliability of access to the app can leave a lot to be desired. It will frequently ask you to (re) sign in / register, sometimes not even recognising your log in details despite being fully paid up.
There are sometimes issues with supplements not appearing either.
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Puzzles
Puzzles should be the same as in the paper edition daily
Room for improvement
Once upon a time the Herald had a separate app for the digital newspaper and another for headlines and individual articles. These worked well. Then they decided to combine the two, and there have been problems ever since with the digital newspaper. In the current iteration: the facility to delete downloads after e.g. 3 days does not work, and the dustbin symbol is so small that you invariably load the edition instead of deleting it: changing from portrait(single page) to landscape (two pages) results in a random jump to a different part of the paper: changing from main edition to a supplement or vice versa often requires a new sign in, when both have already been downloaded. I have not yet used the latest version of the app while travelling, but downloaded editions used to disappear if the iPad had been switched off. I am using a fully updated iPad Pro.
As an addition, today I tried to use the app offline for the first time. On trying to load (already downloaded) editions I was asked to sign in again - self evidently impossible offline. This happened with the previous app too. I suggest having a word with the designers of the Times Classic app, which I also use, and which just works.
As an addition, today I tried to use the app offline for the first time. On trying to load (already downloaded) editions I was asked to sign in again - self evidently impossible offline. This happened with the previous app too. I suggest having a word with the designers of the Times Classic app, which I also use, and which just works.
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Could be better
On the whole the app is very good but for some reason the puzzles page is very slow to update so one can read the news but not do the up to dare crosswords till much later that day
Better than before
Better than before. The home page doesn’t refresh automatically on my iPad you have to manually refresh. It’s still a bit clunky as an app. Asks you to re-sign in regularly in spite of no change in your status. This is a bit of a pain first thing in the morning.
What more could you want?
A great app. It’s easy to use and not having to deal with pop-ups on every article is a huge plus!
“Improvement”
New app hopeless. No access to newspaper version. Intrusive ads. Yesterday’s news for most of day. V helpful tech guy sorted it- it lasted 2 hours. Cancelling my subscription.
News Section not working
Been using the app on my phone for a month now but suddenly the News section wont load any stories. The other sections "Sport"etc are fine but not the main news section has a blank screen. Tried the trouble shooting "uninstall, update etc etc" but still no joy. Can read the paper version but not as easy to read as the app version of the stories.
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Buggy app no longer usable
For months now, in IOS, if you’re in the NEWS mode, articles flip back to the main browser front page randomly as you’re reading them. Doesn’t occur if you use the PAPER mode but that is pretty hard to read on a phone. The Herald/Newsquest will say they have v little budget to maintain this app but it costs money to be a regular reader and the product doesn’t work properly any more.
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Not good. Update
Further update has resolved issue
Not possible to log in
The app doesn't really work at the moment
Keeps refreshing to home
While reading an article it keeps refreshing to the home page. Very annoying.
I preferred the old app when it was still working, that would download as well so I could read with bad reception indoors if I remembered to refresh before taking my break.
I preferred the old app when it was still working, that would download as well so I could read with bad reception indoors if I remembered to refresh before taking my break.
