Problems of my own making
Initially the Herald and National apps didn’t work on my iPhone, with text too wide for the screen. Very helpful people at nq-digital got me back on track. I’ve amended my stars to something more suitable :-)
Good but please open links in the app not browser
I like the app in general but one annoying problem is when clicking a link to another article, which opens the app’s browser window and loads the herald website with cookie and sign in requests. Surely it’s possible to redirect these to the app where I’m happily logged in?
Links from the app do not work even if you have a subscription
The links in any article in the app take you to a page asking you to subscribe or log in again. Even when you have a subscription and are already logged in. The it won’t let you log in and brings you back to the subscribe page again. So you can’t access any article using a link from the app. Total waste of money. I have requested to cancel and get a refund but no response
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Response from developer
Thanks for your feedback - We are looking at ways to improve the in article link setup within the app and will be implementing changes to improve this experience. However we would highlight that we have made a number of improvements to the main app navigation to provide a smoother user journey when accessing content across the various different content categories. The in article links you refer to our not the primary way to access content within the app.
Blank pages
Spent £20 on a Black Friday offer but can’t see any pages on app. Just a blank screen. Online (Safari) web page continually asks you to login even though you are already logged in.
Frustrating
The first day after I subscribed, changing from paper to digital, there was a technical problem which I was told about after several phone calls. I also had to phone to find out how to get the latest day’s paper. Not at all intuitive. Today the puzzles have not appeared. Once you have it, it is very clear and easy to read, but it leaves you wondering if it will work.
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