Disappointment
This Autumn I have had a major problem accessing “The Independent”. Having believed that it was my age and inabilities that were to blame, I tried to be patient. I am stunned to discover today that I am far from alone in this experience. Time after time I was told by Customer Services that it was due to the ‘upgrading’ and that staff were working hard to cure the problems. After FOUR weeks I contacted Customer Services and refused to get off the line until I had had the problem resolved. I was connected to a Supervisor and within one hour he had sorted the whole problem and my service was resurrected. The experience was appalling and you are lucky that politically and technologically I am so much in agreement with The Independent, so I have no desire to go elsewhere. For heaven’s sake stop your Customer Service Department’s giving fatuous and incorrect information and get them to deal with the problem AS A RESULT OF THE FIRST CALL OF COMPLAINT. Norman MIlls.
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NMnorman mills
Not working
I have used the app for years and have a valid subscription . The updated app will not work with my iOS and will not sign in. I cannot update my iOS any further so am completely screwed. This is selfish and sloppy behaviour by the Independent and amounts to daylight robbery as I have a subscription which I now cannot use. And the old version of the app doesn’t work either. Come on Independent you can do better than this for your loyal subscribers.
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RRobert2457
Awful
Paid for a subscription but keep getting a pop up asking me to buy a subscription if I want to keep reading! I’ve bought the subscription for god’s sake !
CCornelian
Sudoku amnesia
Sudoku in the latest version has lost the timer and completed games are not remembered. If you leave a half finished and come back to it later you have to start again. Most frustrating
LPLeo PHB
Good ‘paper’ but …
I’ve generally enjoyed the journalism and articles for many years and tolerated the rather clunky app / website. Now I’m cancelling my subscription simply because the service rebrand and new pricing policy coupled with the very long closure of any meaningful customer service interface means I cannot control what I’d be billed at my imminent subscription renewal. I might be back if they sort out customer service. Weeks without it is not acceptable.
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BBBampton Bob
