Same problem. Won't recognize my sign in.
I have never had problems signing into an app. This expensive garbage is the first.
Congrats on winning the "Worst App"
Award. Support gives me some weird answer. No I didn't
use hide my mail.
Congrats on winning the "Worst App"
Award. Support gives me some weird answer. No I didn't
use hide my mail.
Response from developer
Hi, I’m sorry you’ve had such a frustrating experience, both with signing in and with the response you received from support. We’d like to get this fixed. Please email us at app.support@theinformation.com and mention this App Store review. If you include “Attn: David” in the subject line, I’ll make sure we take a closer look at what’s happening with your account. I would reach out to you directly but unfortunately the app store doesn't provide contact information. Thank you for flagging this. -David, Product Manager at The Information
Please stop asking me to turn on alerts
I pay you enough. I don’t want alerts. How many times do i have to say no?
Widget please!
Great media! I wish the app offers a widget feature like most news apps have.
Unable to sign in
Sign in has always been an issue with The Information on web, and the issue continue to appears on the so-called smooth new app. Not getting sign in emails despite trying multiple times.
Response from developer
Hi, I’m sorry you’ve been dealing with this, especially since you’ve experienced sign in issues on both the web and the new app. We’d like to understand why the sign in emails aren’t reaching you and help get this resolved. Please email us at [app.support@theinformation.com](mailto:app.support@theinformation.com) and mention this App Store review so we can look into it directly. Thank you for flagging this.
Annoying feature
Mostly good app but really annoying feature when you exit an article you get automatically taken to the top of the feed. Super annoying need to fix
Please add Read aloud for articles!
Please add Read aloud for articles!
Can’t access paid subscription
I paid $400 for an annual subscription but can’t reliably use their Sign in with Google to access it. No support contact that i could find. Might have to dispute with my credit card company to get a refund.
Magic link logins suck
Insecure, and really annoying. Magic links are awful all around. Just let me use a passkey managed by my password manager of choice and don’t force me to open my inbox to login.
No bookmarks, no night mode
It’s a mix of funny and embarrassing that a publication known (and branded) for tech journalism can’t build basic features in their mobile news app.
Content is good, tends to skew consumer tech.
Content is good, tends to skew consumer tech.
Too expensive, mediocre app
The reporting is solid enough just don’t understand the expensive price point for what it is.
Very poor app
No dark mode, app slow to load and crashes from time to time. Don’t know, maybe try some vibe coding?
Paid for subscription, but the app hangs forever for login
The title says it all
Recent update is great
Wrote a scathing review a few months ago but recent update is really good. Best tech reporting out there and now an awesome app. Thanks!
Awful app
I have a subscription but cannot sign in—the app sends a link to my email which then opens in a browser and then the app promptly says the link doesn’t work.
No dark mode (year 3 of request?)
If this were an app about anything other than technology, maybe you could have no dark mode. But it's tech! They should get this! People have been asking for years! I will be deleting the app and using the browser for subscription but will probably let subscription lapse out of fear whoever is in charge of app development is also running the newsroom.
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Font sizing abysmal
Can’t decrease the font size without changing font sizes across all my apps. Pretty bad.
Useless
The app forces you to login every time and then logs you back out again after reading one article. Completely unusable.
Shady Subscription Practices
They don’t provide reminders on upcoming billing charges, and don’t provide refunds. So set a calendar reminder if surprise $400+ annual charges aren’t your thing.
Sycophants for big tech
I was expecting The Information would have a deep understanding of how the tech industry works, as well as insider knowledge you couldn’t find in other media. And in that they succeeded. But I was ALSO hoping they would use understanding and knowledge to create hard-hitting journalism that held tech to account like no other publication could. And in that, they failed.
The Information just fawns over and fetes tech, like everybody in the tech echo chamber wants and expects (and I say this as a tech insider). Sadly, this is just yet another VC newsletter self-aggrandizing tech. There’s no real journalism going on here. Too bad, as we’re in desperate need of someone knowledgeable who can finally hold our industry to account.
The Information just fawns over and fetes tech, like everybody in the tech echo chamber wants and expects (and I say this as a tech insider). Sadly, this is just yet another VC newsletter self-aggrandizing tech. There’s no real journalism going on here. Too bad, as we’re in desperate need of someone knowledgeable who can finally hold our industry to account.
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App still buggy
Email an article to someone, and after that, screen goes blank and app has to be rebooted.
Truly sad that the product of a company that specializes in the tech scene and charges an arm and a leg can’t get its act together on a basic mobile news app.
Truly sad that the product of a company that specializes in the tech scene and charges an arm and a leg can’t get its act together on a basic mobile news app.
