The North Face

The North Face

Clothes and active sportswear

37K ratings
237 reviews
Free

Details

  • Released
  • Updated
  • January 11, 2021
  • September 10, 2026

Features

Background Location Access

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About

Access your loyalty program, track rewards, and earn points for purchases and activities. Discover exclusive gear, get early access to collections, and scan products in-store for details. Join the free program to unlock member benefits and gear up for your next adventure.

Loyalty program access
Earn points on purchases
Track rewards and balance
Exclusive gear access
Product barcode scanning
Personalized recommendations
Check-in for points
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What users say

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What's New in The North Face

12.22.0

September 10, 2026

Enjoy a smoother shopping experience with: • New Favorites Grid: Browse your saved items in a clean visual grid that remembers your selected size and colour preferences. • Performance Improvements & Bug Fixes: General enhancements to improve app stability, reliability, and overall experience.

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User reviews

IT support

I like north face clothes I really really do but when I tried to order off the app it would not work throwing error messages, so I contacted IT support and there best advice was restarting my phone, update the app and don’t use the app use the online website, wtf, north face has always been a good brand but that just made me lose faith in quality control
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Disaster

The app is garbage. Setting up a passcode is impossible. The same password that works on the website has never worked in the app. The only way to log in is by using a code sent via email.

The app logs me out dozens of times at any moment. Very often, the XPLR section shows an inaccurate $0 balance until you log out and log back in. The app is slow, and every section opens in slow motion compared to the web version.

There are also a lot of ghost items shown as being in stock.

The app is a disaster and honestly embarrassing, especially considering that you have the budget to hire more talented people.
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Blaqenese AF

North Face in yo Face! Don’t make me catch a case!!!

App acting weird

App kept glitching. I would go to purchase the hat and it would giving me the loading circle thing and just keep spinning. I would have to exit out and go back in. Did it like 3 times. Excited about the hat tho lol

AMAZING

very easy to navigate. quick checkout.

Developer apps

User experience

🐞

Reported Bugs

4 issues

Checkout process failures

Bug

Inability to view product details

Bug

Reward points not tracking correctly

Bug

App crashes and freezes

Bug

Requested Features

4 requests

Improve back button functionality

Feature

Add ability to filter by gender

Feature

Enhance reward program integration

Feature

Optimize app speed and stability

Feature

FAQ

What does The North Face app do?

The North Face app allows XPLR Pass members to manage their loyalty program. You can easily access your rewards, track your point balance and activity history, and shop for outdoor gear. It also provides access to exclusive collections and product information.

How do I earn points and rewards?

You earn points by spending money on gear ($1 spent equals 1 point). Additional ways to earn include checking in at National Parks and Monuments, referring friends, and using a reusable bag in stores. Every 100 points earned translates to a $10 reward towards future purchases.

Is the app free to use?

Yes, the app is free to download and use. The XPLR Pass loyalty program itself is also free to join. There are no in-app purchases or ads mentioned in the app's description.

What are the benefits of joining the XPLR Pass program?

By joining the free XPLR Pass loyalty program, you gain access to exclusive gear, opportunities for members-only product field testing, and earn points on every purchase. You also get early access to limited-edition collections and collaborations.

Can I use the app to get information about products in-store?

Yes, you can use the app to scan product barcodes while in The North Face stores. This will quickly provide you with detailed product information, customer reviews, available colors, additional sizes, and more.