š„¹
Solid App
Itās ok
Response from developer
Hey there, we'll pass the login experience over to our team as we know that's frustrating, but it's great to hear you're enjoying following the teams; especially through the Men's World Cup and Women's World Cup qualifications! With pride, England.
Ads, but no useful match information
Response from developer
Hi there; we're sorry you weren't able to find the match information you wanted beyond our pre-game articles, fixtures, post-match reports and highlights. Our team are actively working on understanding what else Fans want to see in the run-up to, during and after matches, and we'll share this review with the team too. You're always welcome to provide more detailed feedback through the app and we'd love to hear from you. With pride, England.
Where is anything?
Response from developer
Hi there, sorry you couldn't find what you were looking for. We'll pass this to our Product team as we look to continue improving the app; both in what fans want to see capability wise and in making it a cohesive experience. Hope you're enjoying the World Cup so far and can still enjoy the content our team are producing that gives you access to the team that others can't! With pride, England.
England app
Response from developer
It's great to hear that you're enjoying the app and hope that you managed to find something in your budget to show your colours! With pride, England.
Great
Response from developer
Great to hear you're enjoying the app! We hope you continue to do so as we look to improve the experience even further. With pride, England.
Canāt even chromecast
Response from developer
Hi there, sorry that this has left you frustrated. Currently native Airplay for iOS is supported but we know that doesn't cover the entire fandom, so keep an eye out as Chromecast for iOS is on our roadmap. With pride, England.
Misogyny at its worst-again why women were excluded from the beautiful game for 1/2 century.Grow up!
Response from developer
Hi there, the anonymous app experience doesn't include any personalised elements. Instead you'll see the latest news and video, curated by our content team. While they are ensuring to bring you information of our incredibly successful Lionesses team, the Men's World Cup is now in full flow and so are the stories. We hope you can get behind them this year and join us in getting behind the Lionesses in their qualifying for Brazil too! With pride, England.
Login and password save issues
Needs improvement
Response from developer
Hi Mumakil, thanks for sharing this feedback. We'll pass this to our team to understand what we can do to try and improve load times, as well as identify the issue with video playback. We hope that this isn't too persistent for you and you can still enjoy the content and coverage. With pride, England.
Logs me out
Response from developer
Hey EJJacob, thanks for this feedback. Our team have started looking into what the cause of this might be for some users. Hopefully we can find the cause and resolve as we know it's frustrating. However, love that you're enjoying the app and hope you continue to support the teams! With pride, England.
Awful
Response from developer
Hi there, thanks for sharing your feedback, we'll pass this to our Content and Product teams as to how we can ensure both the Squads and Games are easily accessible. However, we will keep bringing you the latest news and updates from across the teams and camps, in the build up to their matches and tournaments. We just need to find the balance! With pride, England.
An iPad version would be nice
Response from developer
Hi Robert, thanks for the feedback, we'll share this with our Product team to review. You can still use the app on your iPad but I understand that our experience has been focused towards mobile OS versions so far. We hope you are enjoying the app all the same. With pride, England.
unusable because you canāt sign in
Response from developer
Hi there, we're sorry you experienced this, as well as many other fans. We understand it was frustrating given the exclusive nature of the announcement show. We were met with demand that our login service could not handle. Unfortunately, despite escalating this issue with our service provider, the SLA response time for resolution could not resolve within the 20 minutes or so needed around the announcement where the error was seen. We will be working to understand how we can avoid this during other peak traffic periods. In the meantime, with the issue no longer occurring, we hope you come back to the app to enjoy the content our teams put together in the build to and during the World Cup, as well as beyond for all our England Teams. With pride, England.
Horrible app
Response from developer
Hi there, we're sorry you experienced this on sign up, as with many other fans. We believe this issue you describe will have been due to the load our login service experienced ahead of the announcement. This load reduced during the day and services returned back to normal; hopefully then you can attempt to create an account now without seeing this problem and enjoy the app. Though if issues do still arise, then please get in touch with our Service Desk team to help you: https://englandfanapp.thefa.com/support/home. With pride, England.
Awful
Response from developer
Hi there, we're sorry you experienced this. Please do get in touch with our Service Desk team here: https://englandfanapp.thefa.com/support/home. They will be able to investigate the issue for you and hopefully resolve so you can get into the app and enjoy its content. With pride, England.
Good but
Response from developer
Hi there, thanks for sharing this feedback with us. We know that the team want to continue to improve both the fan experience of content but also their engagement with it. This will be passed on to the Product team, so it can be incorporated into discussions about what we do in the future. With pride, England.
Good
Confirmation email
Response from developer
Hi there, sorry you're missing the confirmation email. Please make sure you're checking your junk folder too in case it has landed there. If still experiencing the issue please let our support team know so we can escalate internally to see if there is an issue.