The Palace Project User Reviews

Customer Experience

Positive experience25.5% of reviews
Neutral22.8% of reviews
Negative experience51.7% of reviews

~ Based on 267 written reviews from the US App Store.

What users say

Is The Palace Project Safe?

The Palace Project appears safe based on user ratings. AppsHunter Safety Score for The Palace Project is 92/100.

This assessment is based on 4,770 user ratings, with an App Store average of 4.6/5.

Safety Analysis

90.5% of ratings point to a safe experience
4.9% of ratings suggest some concerns
4.6% of ratings point to a risky experience

~ Based on 4,770 App Store ratings for The Palace Project.

Is The Palace Project Legit?

The Palace Project appears to be a legitimate app. AppsHunter Legitimacy Score for The Palace Project is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Great app but lots of bugs

I love palace and have been using for a number of years. Lately though I’ve had a lot of trouble loading and listening to audiobooks. I hope this will be fixed soon, it’s made for a frustrating experience and I don’t want to give up on the app.

This App Stinks

I really wish our library system would move to another app. This one literally heats up my phone after 20min of use & quits. I’ve tried rebooting it and it does it every time without fail and it’s always this app. Please consider moving to a different one!

I like it.

Like other library apps, it offers a full selection from my library.

Very basic for audio books

I appreciate that there are bookmarks and at least there is a sleep timer, but a fixed 30 second rewind/advance is too much when you miss a couple words and need to jump back. Likewise, the smallest selection for the sleep timer is 15 min - too coarse. Often the timer selection takes many taps to register the selection and the bookmark button doesn’t respond. The slider for moving around in a chapter doesn’t update the time while moving it, so you can’t see how far you’ve moved it. The book stops playing if you go back to the general list of books display. That doesn’t show how far through you are, either as a percentage or time display.
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Not playing

Audiobook just isn’t playing. Just spinning, grayed out icons forever.

Love the options they offer but …

Would be nice if it would show you the books you already checked out Like a time line of when things got returned

Barely functional

Two stars for the huge book selection which is why I downloaded, but the functionality of the app is incredibly poor. Every single time I try to play audiobooks that I’ve checked out, the app says the audiobooks are unavailable and to try later; it takes a very frustrating amount of time restarting the app to get it to play (I’ve spent up to 30 minutes at a given time just trying to get anything to play). Other bugs include having to manually move to the next chapter because it’ll stop at the end of chapters and sometimes it will start jumping around the chapter. The app also will get up to 98% of downloading the book to the device and stop so it never actually downloads. This would be such a great app given the selection, but at this point it’s not worth the frustration. I hope these issues get solved & I can finish my book.
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Bare bones

This app is as bare bones as it gets. You can barely filter, and when you do - the minute you select something to view and return to the list, the filtering is gone. And forget about sorting…there is NONE.

As for information detail on the books, I’ve noticed several that had inaccurate data. For instance on Title: The Rumor Author: Elin Hilderbrand they have the publication date listed as 2026 when in fact it should be 2015.
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Almost impossible to use

I have downloaded this app on 3 devices, one newer and two older. It is extremely slow or just never works and we have to close the app and start all over again. A very frustrating user experience. Not sure how much we'll use it.

Idea great, but glitchy

I love this idea, and if it worked properly, I would give it five stars. But it is prone to numerous glitches. It’s really frustrating.

Really frustrating

The app has a good selection, but is incredibly glitchy and frustrating!

Problems include:
*New iPhone draining at roughly 2% every few minutes
*Causes my phone to overheat. It’s so hot you can hardly handle it
*app crashes and just stops while NOT saving current place.
*reverts to last chapter after current chapter ends.
*randomly skips to another part.

Really frustrating issues and use only as last resort for books. Super sad this has so many problems.
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Covenant of water

Very good I’ll be sorry when it’s done

So glitchy

It gets 2 stars for book selection but I have so much trouble actually getting books to play (audiobooks). At least half (no hyperbole, literally half) of the time it just freezes up. When I check out a new book it has what can only be described as a panic attack and just doesn’t work. I thought it was because I had an old phone, but she was put out to pasture and I’m coming at you from a iPhone 17, brand new, and it still is just baaaaaaarely functional. It’s currently having a mental breakdown about playing a new book and I’m so annoyed I came to write a review. I’m going to keep using it despite my rage because the selection is good and way less wait time than Libby, and it’s free so how much can I really expect but just know there is hate in my heart when I press that icon.
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Cool but Frustrating

I like having access to more books from my library but some things frustrate me. When reading ebooks, moving to the next page frequently jumps me to middle of the book not the next page. I’ve updated the app and restarted my phone to no avail. Also, I would like to add books to lists like Libby. I see books I want to read later but can’t tag them so I remember.
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Audiobooks skip around

No luck with audiobooks. Restarts chapters, skips around, keeps playing when paused, app doesn’t update and stays in the same spot even when the audio continues so you can’t pause in the right spot. Thought it was just me, but friend is having the same problem.

Need More Playback Speed Options & Historical Book Reads

Would really like more Playback Speed Options to go along with author reading speeds. The 1.5 to 2.0 jump is way too much.
Also wish there was a way to see what books you’ve read and returned.
PLEASE MAKE A 1.75x PLAYBACK SPEED!!!

Problems

Frequently stops and loses its place when listening to audio books. Received only half of The Calamity Club. Would not download the whole audiobook so I had to return it and purchase it on Audible to listen to the last half.

please add more speed options

great app with good ui but NEEDS to have the options to put audio at faster speeds than 2x. please give the option for 3x or 4x speed.

Glitchy

Good since the app is free with my library access. However, many helpful features such as listening to an audiobook while browsing, tracking list of books you’ve read, liked or would like to borrow is missing. The app sometimes loses your place or the sound plays twice at the same time with an echo. I appreciate the feature to listen at higher speeds. I wish there was 1.75 and speeds higher than 2.0
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Great selection but frequently difficult to play audiobooks

I have been using the palace project for about 18 months and while I am very happy with the quality selection of audiobooks frequently I have to try and download the item several times as the book struggles to play

audiobooks