They never let me access my subscription
Two years ago, I ordered a subscription. Everything was fine. Last year, it auto- renewed, so I tried to read the magazine. I thought there was just a glitch, because every time I tried to download the magazine, it would ask for my login, but wouldn’t ever accept my login. I would remember later and try it again, no success. I even went to their website on my computer to login…always said no such user existed. I sent an email, never heard back. So of course I canceled the subscription since the $42.99 was a complete waste last year. Such a shame there’s no customer support, because it really is a great magazine.
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DO NOT PURCHASE
The app has always had poor functionality. It was updated 3 weeks ago and now doesn’t work. Apple are blaming the app developer who are blaming Apple….but they can’t possibly talk to each other and resolve the issue so the customer doesn’t receive what they paid for. That constitutes stealing.
Can’t download latest edition and no help from emails
Absolutely disgusted. Page suite and peoples friend are not interested in the fact that my subscription is being paid but cannot download the last two editions. One reply to my first email over a week ago, saying not our problem not had the edition sent to them.All subsequent emails enquiring as to what is being done to rectify it have been ignored yet still taking my money.
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Why can’t I read issues that I’ve paid for
I cancelled my subscription to People’s Friend but surely I should still be able to read the issues that I’ve paid for. All the issues that I paid for are downloaded but it won’t let me read them. This can’t be right!
I would have given five stars if it wasn’t for the above problem!
I would have given five stars if it wasn’t for the above problem!
A poor app getting worse
This app has always been irritating because it loses your place between reading times instead of bookmarking and returning to the same place. Then last weekend it stopped opening and said there was nothing to display and I needed to edit(!) After a lot of backwards and forwards with support it began working about 36 hours later. Now it’s done the same again this weekend. I decided to review here rather than doing the support runaround again. Please fix this app, or I will be cancelling my subscription!
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Ruth
Just purchased an edition of the people’s friend and yet again I can not open anything. I thought this problem would have been fixed by now!
Not working
App not working since latest update. When will this be fixed.
Not impressed
Having subscribed online for years - now I can now longer access my magazine since this last update. Very frustrating when the message says “this is not currently available for sale”...yet I have bought and it did download before update...I just can’t open the mangazine at all.
Can’t download since latest ‘update’
I love my People’s Friend but ...
Why, why, why, does this same problem keep recurring?
After this week’s update I can once again neither access my older downloads nor download this week’s magazine.
‘If it ain’t broke - don’t fix it!’
Or if determined to make a change, test it before sending it live - basic stuff here!
Why, why, why, does this same problem keep recurring?
After this week’s update I can once again neither access my older downloads nor download this week’s magazine.
‘If it ain’t broke - don’t fix it!’
Or if determined to make a change, test it before sending it live - basic stuff here!
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Disappointed
I have had a subscription since 2013, no problems until the latest version. Now I can't enter the site to view my previously paid for editions. I had been saving editions so I could read them later but they are not available now. D C Thompson tried to help but eventually told me it was iTunes problem. Contacted Apple in New Zealand who expected to solve my problem very quickly, but it defeated two of their spokespersons. One promised to speak to D C Thompson or People's Friend and then ring me back . Have been waiting for 5 days now to no avail. Surely someone must know what the problem is. All I can say is " They are happy to accept payment but not to sort out problems"
Very disappointed by the attitude of whoever is meant to be responsible for what appears to be not an isolated instance of bad management.
Shame on you!
Very disappointed by the attitude of whoever is meant to be responsible for what appears to be not an isolated instance of bad management.
Shame on you!
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The People's Friend Rip Off
Purchased 31 August 2013 edition on 28 April 2013. Family had not finished reading it and I did the update to latest vers last night. Lost all edtions. Developer states that only 30 editions will be stored, so I presume I have lost my mags and money. It probably also means that as each week goes by the oldest edition will be lost forever. Great for quick readers not so good if you are behind in your reading, like we are.
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Larraine
I have just downloaded the new update of Peoples Friend and can't get anything to work. I am unable to open any magazine it just keeps reverting to the Newstand. Please help.
Frau
Agreed. Why do the app developers see the need to constantly "upgrade" apps that work perfectly well - particularly since like this they usually then don't work at all!
Very happy now
I bought the subscription so that I could read the current issue - love the ease with which the magazine downloads each week. Would love to be able to subscribe to the peoples friend special (of which there are 12 per year) - that would be awesome.
Disappointing
I have been reading this app for four weeks now and have enjoyed each of the four weekly issues I have read very much. Each issue is presented very well, is clear, easy to navigate, and downloads easily and with no issues. In fact i couldn't have thought of a single way in which this app would need to improve - the perfect reading experience!
However, I am now utterly disappointed because there has not been a new issue out in nearly two weeks. I have checked the website for the magazine and, indeed, there is a new issue out which hasn't appeared in this app! So either someone has forgotten to update the app with the latest issue, or the app has been cast aside. Glad I didn't subscribe, as I had planned to, or else I would be incredibly unhappy and demanding a refund right now!
However, I am now utterly disappointed because there has not been a new issue out in nearly two weeks. I have checked the website for the magazine and, indeed, there is a new issue out which hasn't appeared in this app! So either someone has forgotten to update the app with the latest issue, or the app has been cast aside. Glad I didn't subscribe, as I had planned to, or else I would be incredibly unhappy and demanding a refund right now!
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Mrs
Disappointed - like Sal worked for a few editions now nothing - tried reinstalling but I can't even get into app store keep getting buy message :(
People's friend
It's completely hopeless I been trying for last 4 weeks and complained to I Tune whom I paid for subscription but no body taking any responsibility..I'm out of pocket......
Where's the Content?
I downloaded this app, but it won't display any content. It won't display the current issue, nor previous issues. I can't buy any issues or a subscription. I just have blank pages. I contacted the support page who directed me to Apple customer services, who said that it wasn't their app, and referred me back to TPF!
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DON'T bother with this app
Loaded this app in June, managed to download a couple of Paid editions, have checked in regularly since but none of the latest issues available since early June and all the other back editions listed have been 'Temporarily Unavailable' for weeks.
Contacted the developers via the button here for App Support, and they flatly refused to take any responsibility saying 'Apple own the product! sort it with them!' and directed me to a general UK Apple site with no contact email on it.
I tried deleting and reinstalling, as suggested by Apple site. The result? Still no current issues, in 'In App Purchases' the buy more button doesn't work, and it disappeared the ones I've paid for.
Luckily I hadn't stopped my sub to the paper mag at my local newsagents, even if it means I'm forever six weeks behind.
This needs fixing please. Would be good if someone would actually take responsibility.
Meantime I'm deleting again.
Contacted the developers via the button here for App Support, and they flatly refused to take any responsibility saying 'Apple own the product! sort it with them!' and directed me to a general UK Apple site with no contact email on it.
I tried deleting and reinstalling, as suggested by Apple site. The result? Still no current issues, in 'In App Purchases' the buy more button doesn't work, and it disappeared the ones I've paid for.
Luckily I hadn't stopped my sub to the paper mag at my local newsagents, even if it means I'm forever six weeks behind.
This needs fixing please. Would be good if someone would actually take responsibility.
Meantime I'm deleting again.
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waste of time and money
This app was working fine until i updated my iphone and now it doesnt work on phone or ipad. Very disappointing. I tried what Sal said in her reviews but still not working.
