The Plain Dealer User Reviews

The Plain Dealer
The Plain Dealer
The Plain Dealer Publishing Company

What users say

Top reviews

Terrible coverage

Terrible coverage of the White House Press event attempted assassination
What a useless paper

Much improved on the iPad

The new version is a major improvement over the old. It seems the slow refresh, blurry images and text of the past has finally been solved. The navigation seems to work well also once you understand the new interface. One problem that occurs however is the startup in landscape mode. Even though I set the preference to view one page wide, when I pick the paper to read, it initially displays one page but it is very small with lots of space on the sides. A workaround for this is to turn the device momentarily to portrait mode and then back to landscape after which the page displays full width. This should be an easily solvable problem.
Update Feb 2026:
A couple pain points with this app that I would have hoped to be solved by now but still remain:
1. Why does the app nearly always exit if you momentarily switch to another app or switch off the display and then come back? No other iPad app has this behavior.
2. When you do relaunch it, you have to endure watching the dumb PD logo splash screen again before you “sort of” return to where you were.
3. It eventually does restore you to the page you were on, but only at the top of the page without any zoom you might have had on. It won’t position you vertically on that page where you were. Also, if you try to zoom again within the first 10 seconds or so, the app overrides you and resets the screen to full width! Very annoying!
These are easy problems to solve. Please fix them! Took off another star due to these problems.
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Online blocked

My PD online stopped working. I can log in, but when I try to view the paper it says I don’t have a subscription. I need to subscribe to the PD. My $90 a month payment suggests otherwise. PD chat says there is a glitch somewhere and has been escalated to another department. Can I get a refund for the days I don’t get a physical paper (Monday, Tuesday and Thursday)???
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Will most likely cancel soon

To sum up the paper articles in one word——-NEGATIVE. Your reporters are socialist who have nothing good to say about our nation. But I can understand that because Cleveland schools are failing, 3 Cleveland professional sports teams are failures, business development is poor ,the airport is really bad compared to others around the country, anybody 60 years old or younger has never experienced a winning culture in Cleveland. But then what do you expect with one party rule of incompetence for so many years. And you wonder why people leave the city??
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Plain Dealer is completely liberal

I have been reading the PD for 50 years. It has become a leftist propaganda paper. Completely devoid of conservative values. The paper has become unreadable. The only conservative article is written by GEORGE WILL. Every single day the PD has a negative article about president TRUMP. HE HAS ACCOMPLISHED more in one year than any president in my lifetime. Start having articles that talk about his success. Otherwise, this paper will continue to lose subscribers and remain irrelevant. Just be fair and unbiased.
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35 Year Customer

Thirty five years of home delivery. Will be a satisfied customer for years to come

No Title

Blessed to have the Plain Dealer in my house everyday either in my hand or on my phone.
Please do keep up the excellent work.
You are needed now more than ever.
Later.

Worst App and Site EVER

O.nly a 1 star as you can't give a Zero. Anyone resposible for this abomination should be terminated and the PD should ask for its money back

Democrat Rag

If you favor the GOP, get used to getting beat up everyday. It’s all Associated Press, Washington Post, or the PD writers. It gets old. It’s also the only paper in Cleveland.

Late !

I’m very tired of the enews being posted late. I get an email saying the paper is ready and it’s NOT!

Needs improvement

Love getting the paper this way, and for the most part app is great. The one thing I would improve on is you should be able to one touch select all, and be able to listen to an article. Hard to read on a phone.

Can’t read all stories based on the structure and layout

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Stop trying to advance your personal opinions while calling it “news”!

From news story titles to full news content I have witnessed a continued shift by The Plain Dealer to more far left-wing opinions saturating the supposed news reports. The majority of all readers (whether liberal or conservative) would classify themselves as moderate. We also appreciate receiving our news in a non-opinionated manner. Until The Plain Dealer returns to a more healthy “news reporting” platform without political commentary, you will continue to loose readership due to a lack of trust.
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Bias in reporting

I much preferred the unbiased reporting of the news, as opposed to the current clearly biased reporting. Ok, you guys hate the president. I’m not crazy about him either. Report what government is doing, but please stop reporting in such a way as to bias your readers. Make believe you’re Walter Cronkite, not some despicable counterpoint to Fox News.
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As good as PBS News Hour but with comics and more!

Chris Quinn has taken the paper from average to national quality. Great reporting, great columnists from Larkin to Diadiun with Suddes and Kouba rounding out a great Sunday paper. Sports? Don’t miss Mary Kay Cabot and Terry Pluto. Pluto is also the Renaissance man writing a weekly column about things not sports. Finally they have a world class online experience as good or better than the New York Times and Wall Street Journal.
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PD Problems

PD online is clumsy to access and unnecessarily complicated to navigate. A mess. They should have left it alone.

Layout is the worst

I have been a loyal subscriber for 30 years. We look forward to our Sunday newspaper as it’s the only one we have delivered. My husband and I like to read the newspaper together in the morning, read our horoscopes for a laugh, and then he works on his crossword puzzle why I work on my Sudoku. Today’s layout is impossible for us to do that! The Sudoku is on the same page as the crossword puzzles! Please change it back to the way it was before. Also, there’s no horoscope anymore?
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Terrible App

For every other news app I click once and read off my iPhone or iPad. For the PD I have to do 5 clicks and sign in every time, asked either ton”activate” by account or sign in. I called once to clarify and the call tree didn’t have a human and kept bouncing me to subscribe. Your app almost makes me not want to read the paper and just use cleveland.com.
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The new format stinks

Almost impossible to read the paper through - fix it

Fantastic app, easy to use

I love using it