The Press and Journal Scotland User Reviews

Name: The Press and Journal Scotland
Rating: 5 (5 reviews)

The Press and Journal Scotland

D C Thomson & Co Ltd

📡 News

Customer Experience

Positive experience15.8% of reviews

Neutral5.3% of reviews

Negative experience78.9% of reviews

~ Based on 19 written reviews from the US App Store.

Is The Press and Journal Scotland Safe?

Not enough ratings yet to assess The Press and Journal Scotland.

Is The Press and Journal Scotland Legit?

The Press and Journal Scotland appears to be a legitimate app. AppsHunter Legitimacy Score for The Press and Journal Scotland is 80/100.

Based on 80 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Problems with puzzles

Cannot complete the puzzles using website as there is a menu bar hiding lower part of puzzles. Reported on 2 April.

ronsermac

4 months ago

Never recognises my login details

Never had a real chance to use it as it never lets me login, I always have to reset my password but next time I try to use it, I have to reset all over again!

AndysuperH

6 months ago

Response from developer

Hi Andy, thank you for getting in touch. I'm sorry to hear that you're having difficulty logging in. Are you able to access your account once you've reset your password? If you are, I'd advise maybe making sure there isn't an old password saved in autofill. If you're still having any difficulty, please don't hesitate to get in touch at p&jdigital@dcthomson.co.uk. Kindest regards, Joanna.

George Baxter

The evening express moved to the P&J page and I’m not getting to read my evening express I’ve had online for years

DOD 2

6 months ago

Response from developer

Hi there George, thank you for getting in touch. I'm sorry to hear that you're having difficulty reading the Evening Express on the P&J app! If you're still having access problems, please don't hesitate to get in touch with our customer experience team at eedigital@dcthomson.co.uk. We will of course be happy to assist you further. Kindest regards, Joanna.

Wont respond

Can’t respond to me

Cant wont

2 years ago

Disappointed

P&J was my main read for many years now. Even on Press Reader, when away from the area it had a great app. I’m 78 and struggle with the current app even to the point I’m letting my subscription lapse partly because of these infernal pop up asking me to subscribe to what I have already paid for and then closing me out for cancelling. The online version is equally tiresome again with uncalled for pop ups. I have several subscriptions for daily papers and never have any problem with any of them. I admit I’m finding withdrawals from P&J challenging but your electronic paper is powerfully motivating for me to overcome. I do wish you well with your previously informative and entertaining local paper of choice for this aging teuchter.

Donnie Painter

2 years ago

Response from developer

Thank you for the feedback and sorry to hear you are having issues. If you are seeing a pop-up asking you to subscribe or sign in, it'll be because you are not logged in at the time. You will only get access to your subscription if you are logged in. Please consider giving our team a call on 0800 029 4955 so we can help you further with this. Our team is available 9-5, Monday – Friday. Alternatively, you can email us at: P&JDigital@dcthomson.co.uk

Terrible

I have about half a dozen newspaper apps over the last few years and this is the worst by far. Mostly down to unnecessary changes poorly though through. Get it right then leave it alone, P & J!

Bakeart

2 years ago

Response from developer

Hello, thank you for your feedback. I'm really sorry to hear that you are not satisfied with the update. We are working to further improve our new version of our App, and so we'll make sure to pass on your feedback to our team. If you wish to discuss anything further, please contact us! Here is our telephone number - 0800 0294955 . Our team is available from 9-5, Monday – Friday. Alternatively, you can email us at: P&JDigital@dcthomson.co.uk. Kind regards, Codi.

Awful

New app even worse than the old one. E-paper often isn’t online until after 0700 and then it is a case of zooming in and out to read a story as there is no longer a version where each story can be read individually. When you complain they simply say you don’t have a subscription! I don’t now, as I’ve cancelled it.

Bramble06*

2 years ago

Response from developer

Hello, thank you for your feedback, and I'm sorry to hear that you have cancelled your subscription. We are working to further improve our new version of our App, and so we'll make sure to pass your feedback to our team. If you wish to discuss anything further, please contact us! Here is our telephone number - 0800 0294955 . Our team is available from 9-5, Monday – Friday. Alternatively, you can email us at: P&JDigital@dcthomson.co.uk. Kind regards, Michael.

P & J New App

Sorry, but the new app is not nearly as good as the old one particularly on the Epaper version. Can’t go directly to the back page (I’ve always read my P & J from back to front). Also, I was looking for a previous issue but can’t seem to to be able to do it.
As another reader has said - “if it ain’t broke don’t fix it”!

BillIrene

2 years ago

Response from developer

Hello, thank you for your feedback. If you click on the page icon in the top right corner, you will be given the option to select which page you would like to read. Previous editions can be found by scrolling below the daily E-Paper. If you would like any further assistance, please contact us! Here is our telephone number - 0800 0294955 . Our team is available from 9-5, Monday – Friday. Kind regards, Codi

P&J app

Not all usual puzzles accessible. Print icon does not work at all. It would be useful to have an indication that an answer to a clue is right or wrong.

Fyellsdor

2 years ago

Response from developer

Hello, thank you for your feedback. We are working to further improve our new version of our App, and so we'll make sure to pass your feedback on the puzzles to our team. If you wish to discuss anything further, please contact us! Here is our telephone number - 0800 0294955 . Our team is available from 9-5, Monday – Friday. Alternatively, you can email us at: P&JDigital@dcthomson.co.uk. Kind regards, Michael.

Poor upgrade

Not as good with epaper as last version. App switches off after coming back to it, the page initially freezes, so have to go back to start then on again.

Davidgail

2 years ago

Response from developer

Hello, thank you for your feedback. I'm sorry to hear that you are having trouble using the app. May I please ask you to contact our customer service team regarding this issue on 0800 0294955. Our team is available from 9-5, Monday – Friday. Kind regards, Codi

Press and journal

Not user friendly like the old epaper

Texas Ruff

2 years ago

Response from developer

Hello, thank you for your feedback. We are working to further improve our new version of our App. If you wish to discuss anything further, please contact us! Here is our telephone number - 0800 0294955 . Our team is available from 9-5, Monday – Friday. Alternatively, you can email us at: P&JDigital@dcthomson.co.uk. Kind regards, Codi

Old style preferable

Befuddled & confused

2 years ago

Response from developer

Disappointed when trying to read online P&J

Tried to read the P&J whilst on holiday in Edinburgh and it was only possible to do so if I signed in to piano os which apparently wants to share my details this I strongly disagree with.
I pay the required subscription and should able to access the paper without signing up to this conditions.

Eric A

Wee eak

2 years ago

Response from developer

Hello, thank you for feedback, and apologies for the confusion caused here! Piano.io is the name of our account management system, and this pop-up is just alerting you that you're being redirected to our login page. When the pop-up mentions that your details will be shared, this just means that they'll be shared to our account system so that we can log you in. Don't worry, we don't share your details with anyone else! If you'd like to discuss this further, please give us a call on our customer service line (0800 029 4955) during our opening hours of 9AM-5PM (Mon-Fri), or by emailing us at p&jdigital@dcthomson.co.uk. Kind regards, Michael.

P&J App unnecessary changes

I recently installed the P&J app which made reading the daily paper much easier. On 30th March they have apparently made changes the app, which were presumably well-intended improvements, but actually make reading the e-paper much more difficult. Previously a double tap would have opened each article in a reading pane, now you have to scroll through and zoom in to read each article individually.
Editor please note the old adage ‘if it ain’t broke, don’t fix it’.
Hope the previous version of the app will be restored soon.

pluto1873

2 years ago

Response from developer

Too complicated

Nothing wrong with previous app. What happened to tapping the app and straight in to newspaper? Certainly would not be interested in downloading app if not already a subscriber.

Delgaty

2 years ago

Response from developer

Hello, thank you for your feedback. Please note that you will only be able to access the content if you are subscribed and logged in. We are working to further improve our new version of our App. If you wish to discuss anything further, please contact us! Here is our telephone number - 0800 0294955 . Our team is available from 9-5, Monday – Friday. Alternatively, you can email us at: P&JDigital@dcthomson.co.uk. Kind regards, Codi

Slow

Tiresome, prefered tbe old simpler version.

SW0174

2 years ago

Response from developer

Very poor

Often unable to access the app & when reported no response I will be cancelling

Gas board hater

3 years ago

Not Happy with this App

This App is priced at £159.99 per year ? I was charged £199.99 for a year. I tried to cancel immediately after the purchase because I wanted to get this directly from the Press and Journal online but received an email from Apple that once air opened the App one time I lost the right to cancel. Seems like a severe way to treat customers. It seems I can only use it on one device?

I had the subscription last year directly with the P&J and they allowed two devices. I am happy to keep this subscription but I want to access in my iPad as currently I only get it on my phone and it’s is to small to read a newspaper. Anyway Apple could help with this?

tjackson1210