Steve B
Members massage is a joke trying to book what was paid in advance
Poor service
Had massages cancelled before Christmas & nothing has changed. We have paid for three massages & they gave been cancelled every time we are going & I only find out when I ring them to make sure they are still on. Absolutely disgraceful service
App doesn’t let me log in.
Since signing up to the lifetime membership I’ve had problems. They tried to change something in house so that I could book 2 weeks on classes and ever since then I cannot log in. although it recognises my log in details it just stays on the log in page and doesn’t move.. staff in house don’t have a clue how to fix it.
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Response from developer
Hi there! sorry to hear you're having issues with your access to the app. can you please email m@fitnexus.com and i'd be happy to help you resolve it as quickly as possible
Good support
I had issues logging on to the app. I contacted the tech team and Manraaj had my issues resolved in no time.
News function ?
When the news alert arrived and a link to the article is visible how do I get to read it? I assumed you just tapped on it and it would take me to the article but nothing happens!
Response from developer
Hi Thanks for reaching out and sorry to hear you’re having difficulty, please drop us a line at m@fitnexus.com and we can look into this further for you
All fixed and working well
The app wasn’t allowing me to login in which I left a review and the developers got in touch with me.
They were very responsive and friendly, gave me an alternative solution until they develop and implement a permanent fix. The bug fix has been rolled out and the app now works as intended.
Good support from the team especially Manraaj
They were very responsive and friendly, gave me an alternative solution until they develop and implement a permanent fix. The bug fix has been rolled out and the app now works as intended.
Good support from the team especially Manraaj
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Response from developer
Hi Raiyujin Thanks for your feedback, can you please contact us on m@fitnexus.com and we will try and resolve your issues as quick as we can
Booking problems
Still unable to book classes in the evening. Can see them but when I tap on them the screen just jumps back to earlier classes. Please sort this out, I only book evening classes so am unable to use the app.
Booking doesn’t work!
If I scroll down to book a class for the afternoon I can’t click on it, waste of an app just use the website
Cannot book or see classes beyond am
The app crashes - will only load to am 4 days in advance. It opens up the wrong class when I would like to book yoga in the evening.
Totally useless. Don’t waste your time
The main point of the app is to be able to book classes on the go. Well don’t waste your time. You can’t. It is totally useless.
First time user
This is the first time I have used the app.
I found it quite disappointing and totally not on par with other gym apps.
The news reel seems to go on and isn’t up to date I’m not really interested in seeing what was happening in 2017!
The programme page doesn’t work properly and there are hardly any if not any descriptions of what the class is about. Which is not helpful if you haven’t been into the gym yet but want to book in advance
Not used the activity part but if the rest is anything to go by I won’t hold my breath!
I found it quite disappointing and totally not on par with other gym apps.
The news reel seems to go on and isn’t up to date I’m not really interested in seeing what was happening in 2017!
The programme page doesn’t work properly and there are hardly any if not any descriptions of what the class is about. Which is not helpful if you haven’t been into the gym yet but want to book in advance
Not used the activity part but if the rest is anything to go by I won’t hold my breath!
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Can’t book classes past 10.30
Why have an app that makes it impossible to book classes past 10.30 am???
Looks like it’s a problem so why not fix it ?
Looks like it’s a problem so why not fix it ?
Pointless app
Even though there has been a recent update there is still an issue with trying to book classes - surely it can’t be that hard to have a functioning app?!
Booking classes
The app doesn’t allow you to book classes using an iPhone.
App doesn’t work
Cannot book classes as app will freeze to book an evening class also cannot save updated personal details. On an iPhone 6.
Bug fix didn’t fix anything
Doesn’t remember your details and the system crashes every time you go a certain amount down the classes aka you can’t book any past a certain point
Clifford spa app
Doesn’t work for booking classes on iPhone. Have to log in 2/3 times to get on then can not book classes for evenings as app glitches back to morning.
Pretty crap really
Doesn’t remember your details so you have to re-input your details in every time and crashes when you try to use copy and paste in the cells. Really frustrating.