The Shade Store V1 User Reviews

Name: The Shade Store V1
Rating: 1.73973 (73 reviews)

The Shade Store V1

The Shade Store, LLC.

🔧 Utilities

🌟 Lifestyle

Customer Experience

Positive experience11.8% of reviews

Neutral5.9% of reviews

Negative experience82.4% of reviews

~ Based on 51 written reviews from the US App Store.

Is The Shade Store V1 Safe?

The Shade Store V1 does not appear safe based on available data. AppsHunter Safety Score for The Shade Store V1 is 42/100.

This assessment is based on 73 user ratings, with an App Store average of 1.7/5.

Safety Analysis

13.7% of ratings point to a safe experience

6.8% of ratings suggest some concerns

79.5% of ratings point to a risky experience

~ Based on 73 App Store ratings for The Shade Store V1.

Is The Shade Store V1 Legit?

The Shade Store V1 is no longer available in the App Store. AppsHunter Legitimacy Score for The Shade Store V1 is 35/100.

Based on 35 of 100 points across 7 verification signals from App Store and developer data.

Score capped because this app is no longer listed.

Top reviews

Most Recent Highest Rated Lowest Rated

Doesn’t work

I set this up when I first got shades (with a lot of trouble then) but the app kept deleting or unpairing with various shades. Pairing with the remote never worked, pairing with the bridge was a hassle (once shades are hung) and often didn’t work.

I tried to set this up again and now the bridge won’t pair automatic or manual (had to go through troubleshoot), and once the bridge was set up, none of the shades will pair with the app using either of the two methods (remote or bridge).

The app is useless.

Kelly McDonald

3 years ago

Reset password link not working

When I got my new iPhone, it made me log back in, but I don’t know the password. I’ve used the reset password link 5 times over 2 days and I am getting no emails. Please help!

GA Derm

4 years ago

V1 app works for me but can’t connect to Google Home?

How do I connect V1 and wifi bridge to Google Home?

chicakarita

5 years ago

Worked for a while

Now timers don’t work, tried to set up new timers. No luck. Help menu takes you to the web page with the original set up guide. Very frustrating and disappointing for the high cost.

Dasup

5 years ago

Amateurish

Worst app on my phone. Poorly designed and incredibly finicky. Wish I had gone with a different brand with better software.

NE1BUTYOO

5 years ago

Too many problems

Does not automatically handle day light savings, reset Pw does not work.

anotherbrent

5 years ago

User help needs a lot is improvement

There’s no way to get your app password if you forget it. The “help” option takes you to the shade store website and is only help for design needs. Ugh! I can’t get this working on my new phone and I can’t remove the app to reboot. I’ve deleted it, but when I reload it, it only reopens and immediately sends me the login page.

SqueakyWheel5

6 years ago

Response from developer

Hello, I am so sorry to hear about the issues you are having! Please know, I will do everything I can to help you correct this. In the settings, there is an account section where you can select "forgot password". This will then send you a link to reset. Any questions, please feel free to reach out to me directly at jacklyn@theshadestore.com or 1.800.754.1455 EXT 264.

Does not function, horrible app!

This app is terribly written, it’s clunky and feels like something from 20 years ago. Non-stop errors without meaningful error messages. It doesn’t work most of the time, it only raises or lowers some blinds but not others.

This is a complete misrepresentation of what I was told by salespeople and customer service prior to placing an order.

mskibbs

6 years ago

Response from developer

Hello, I am very sorry to hear about the issues you are having - I would love to troubleshoot this with you, and discuss the errors you are seeing so we can resolve these for you. Please feel free to reach out to me directly at 1.800.754.1455 EXT 264 or jacklyn@theshadestore.com. I look forward to working with you! Kind regards, Jacklyn Decker

This company straight up do not care

Awful app that never connects. Pointless

iFeral

6 years ago

App Has Limitations

We have nine motorized devices (shades) in four rooms. It is quite limiting to have only a 20 timers capacity. If you set each shade to open once in the morning and to close at night, that’s 18 timers used already. If you want to close certain ones during the day when the sun is coming in, you don’t have much of an option remaining. So, we had to make the decision to leave certain shades open all night to save timer slots. Six shades at the back of the house stay open all night for this reason when normally we would close them. The app is still unstable; sometimes an issue arises where a shade doesn’t close even though the app hasn’t been accessed. Nothing has been changed, it just decides to not function. I am forced to use the wireless hand-held controller several times a day, so the “automatic” timer function is anything but.
Update: Following up on input from the app’s developer, we did two things; 1) we moved the WiFi bridge to a more central location. We already had a signal booster close to the shades. After moving the bridge (just a small black box the size of a deck of cards), all of the shades came back online and have stabilized so that they work both on the timers and when you manually engage “Go” on a scene; 2) we set the timers to activate scenes instead of individual devices. This cut down on the number of timers used so that now all shades can be closed at night and shades can be closed on timers as necessary during the day when the sun is coming in, especially this time of year when the sun is lower in the sky. After having good performance for two weeks, I would rate the app much higher, probably a “4”.

Sulawesi

6 years ago

works again!

update: issue fixed after dev responded. thanks!
--
tried installing skill again, can control through shadestore app(but flakey), but cant see devices in alexa anymore.

jws_

6 years ago

Lost All Settings/Can’t Re-Add

UPDATE: Wifi bridge was in standby mode. After re-pairing with my home router, all settings were in my app again and working well.

APRIL 8, 2020: I found it pretty intuitive to set up the first time. Then my motorized blinds needed charging. Now the app don’t show any of my rooms/shades/timers/schemes and I can’t add them back in to the app for some reason. It is like they are there but invisible because shades are operating based on the last timer settings I had, but I need to adjust the time and have no way of doing that.

tbdarr

6 years ago

Response from developer

Hello, Thank you for your review! I am glad you were able to figure out the issue you were having. Should you have any questions at all, please feel free to reach out to our team at help@theshadestore.com or 1.800.754.1455 Option 2. Kind regards, Jacklyn Decker

New Hub Required?

After long promises of HomeKit and other third party support, a new hub has been released. Your loyal customers now have to purchase a new hub ($160) to get the features you kept promising we coming soon.

I can’t begin to express how frustrated I am with the Shade Store. The shades are great, but all the undelivered promises are disappointing to say the least.

VideoNowhere

6 years ago

Response from developer

Hello, I am so sorry to hear about this, and I would love to work with you to make this right. At your convenience, please feel free to reach out to me to discuss. I can be reached at jacklyn@theshadestore.com or 1.800.754.1455 EXT 264. Kind regards, Jacklyn Decker

They can’t get it right

I have been working with technical support to get my issues fixed before I write a review, but they seem to not be able to figure anything out.

I have multiple hubs due to the number of shades in my home. The hubs keep failing. The time on the hubs are not in sync and scenes run at odd times. Even after manually syncing the hubs, they continue to malfunction.

Trying to automate my shades using this technology was an absolute waste of money.

I wish I had gone with Serena or Somfy as their apps seem to work!

G V U E N D J

6 years ago

This works great for me

With all the bad reviews, I feel compelled to say that we have had absolutely no problem with the app and our shades over the first month.

earltheperl

6 years ago

Response from developer

Thank you for the review! We're so glad you enjoy using our app! Kind regards, Jacklyn Decker

Google integration please

These are really good shades and the hardware/motors/batteries are excellent.

The app takes some getting used to but it works.

Can the developer please give us an update on Google Home integration progress? Thank you.

Scott

$lets do some math$ lets do some math

6 years ago

Good shades, bad app

Dear Shade Store, you are no longer merely in the shade business. You are in the home automation business now. Building a better home automation app and adequate integration with Alexa, Siri, Google Assistant, and HomeKit is not that hard. However, you need to get it right or your business will dry up. The Dooya/Gizwits people you’ve outsourced to are not up to the task; fire them and hire developers who are specialists in great UX. That skill is much more important than knowledge of shade motors.

Sjidjrjdidjjs

6 years ago

Response from developer

Hello, Thank you for reaching out with your feedback. As user configured home automation becomes more of a standard in the retail market, we have started on our path to increased IoT integration capabilities as well. We are in active development of the next iteration of our mobile application and home automation integration offering. Compatibility and control by way of the top voice control assistants on the market will be included in our platform and we will look to continually incorporate the feedback of our customers into our platform updates as we move into the future. Should you have any other questions or feedback, please feel free to reach out to me directly. I can be reached at jacklyn@theshadestore.com or 1.800.754.1455 EXT 264.

HomeKit

The lack of HomeKit support is incredibly frustrating.

While I appreciate the developer’s response to the question back in June, it’s now October and still no sign of HomeKit support.

Update: It has been two and a half years since I got these blinds, and it’s the same story time and again: “We’re actively working on feature x...” At this point, I am convinced that whoever responds to these reviews is outright lying.

If not, I’m happy to actively test and provide feedback on any alpha or beta versions in the works through TestFlight.

AND NOW... The Shade Store indicates in its response here that we will all need to purchase new hardware to use HomeKit, Google Assistant and ALL THE FEATURES THEY HAVE BEEN PROMISING FOR TWO YEARS as an app update. This news arises despite the fact that Apple has eliminated its physical security chip requirements and Google never had them. Dumbfounded.

JackRussell82

6 years ago

Response from developer

Hi Jack, I am so sorry you feel this way! I assure you, we are not lying about the the app, and new wifi bridge. This is still a top priority for us, and we are hoping to launch very soon. As soon as we do, you will be the first to know. If you need anything else, please let me know by contacting me directly at jacklyn@theshadestore.com or 1.800.754.1455 EXT 264. Kind regards, Jacklyn Decker

Very disappointing app

After hours of programming each blind in the app. All worked fine for about a month. Since a week now, blinds go randomly go down or up, and if I try to manually raise the blinds on the app ; it says : ATTENTION This devise is offline! Retry to connect?
👎🏻

thomas e92264

7 years ago

So far not a fan

This app has been so difficult to set up. The installer had a hard time, phone tech support has also had a hard time. At this point l can raise and lower the shade with the app in real time but I cannot set a scene or set a timer. Very frustrating.

sending shade