New version sucks
No ability to use Apple Pay, have to enter credit card information manually each time. What is this, 2015? Old version worked better had better UI this version is a disaster. Prolly gonna go to CostCutters or Hair Cuttery now.
This rate is for the app
I’ve been a customer of The Spot for a while and have been managing most of my appointments through their app. Today, when I tried to schedule an appointment, I noticed there was a new update. Unfortunately, the update is not working well. My preferred location is no longer showing, and the app doesn’t display the staff schedule by location, which is very important because sometimes I choose a different staff member based on availability.
The app also deleted my saved card information and didn’t allow me to use the quick payment option. I had to enter all my card details manually, and after completing the information three times, it still didn’t save, so I couldn’t complete the reservation.
I ended up having to call the branch to book my appointment. I also heard other customers experiencing the same issue. In my opinion, the new update is not ready yet.
The service itself is still very good—this complaint is only about the app.
The app also deleted my saved card information and didn’t allow me to use the quick payment option. I had to enter all my card details manually, and after completing the information three times, it still didn’t save, so I couldn’t complete the reservation.
I ended up having to call the branch to book my appointment. I also heard other customers experiencing the same issue. In my opinion, the new update is not ready yet.
The service itself is still very good—this complaint is only about the app.
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Horrible
The new app is so complicated to navigate, crashes when I try to pay and book an appointment and even charge an unknown amount without a confirmation of any purchase sent to email or message to my phone.
New UI is not great
They took away Apple Pay and sign in by texts the previous system was fast and efficient. This one is not.
The new app isn’t good
No Apple Pay, way more difficult to navigate around the app, charges you right away—no bueno.
Update 2026
They updated it in 2026 and the app is now complete garbage. The UI is horrible the app itself is clunky and the design choices are atrocious. They might as well have used AI as it would’ve been better.
New app
The new app is hot garbage - slow ui, crashes all the time. The new membership structure is also useless - 60$ to have a “discount” on the huge increase in prices? What a joke.
Updating backwards
My barber moved so it’s that worst time ever again where you have to find a new barber. There used to be this feature where you could see the social media of the barbers who had ones, and it helped find my old barber. For some reason none of the barbers on the app have a social media anymore so you can’t see there work and that sucks…
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10 years and counting
Like the title says, over 10 years of satisfaction and counting. UHMazing work to all staffs!
Payment
I enter a code and it always gave me the message payment failed. Once I took off the promotion code and try to pay again, the payment went through.
Patricio
Always a great styling haircut, guaranteed!
App has bugs but barbers are good
The app has bugs they’ve refused to fix for months. I have to use the website to do all my bookings.
Philip
Fantastic
Best in Miami
My son and I really enjoy getting our haircuts here. The staff are always welcoming and Jean is a master barber alway keeping us fresh and clean. God is Good!
Great place
This is a great place for a haircut and beard trim and other things. Warm friendly folks who really take care of you and make you feel welcome. They make a great cafe Cubano and, most important, give great haircuts.
Easy to use and practical
Thank you! Easy way to schedule my services
Horrible
Don’t go. trust me
App does what I needs to do but..
Every time that I use the app for the first time it works like a charm. I’m able to book a haircut, no problem.
But when I open it and try to use it again… it sends a 2FA code to my phone via email/text. The app does not recognize the very same code it sends.
Because of this, I find myself uninstalling and reinstalling the application come time when I choose to get another haircut.
A fix for that would be fantastic. Other than that, it works well.
But when I open it and try to use it again… it sends a 2FA code to my phone via email/text. The app does not recognize the very same code it sends.
Because of this, I find myself uninstalling and reinstalling the application come time when I choose to get another haircut.
A fix for that would be fantastic. Other than that, it works well.
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Scam
They charge $150 for a haircut and then try to steal your money if you show up late … no thanks
Frantz
Just ask for Frantz!. No words needed.
