Very disappointed
Slow and sluggish on the odd occasion but the past 2weeks it’s been totally unresponsive- subscription now cancelled.
Response from developer
We're very sorry to hear that you have experienced problems with speed in the app. This is not expected behaviour so suggests an issue with the current install. Can you please try uninstalling and reinstalling the app and restarting your device as this may resolve the issue. If not, please contact us at nq-digital.subs@newsquest.co.uk
1 star
Love to read what’s happening in my local paper, which I am subscribed to. But…. On so many occasions I will want to read a breaking story, which whilst I am trying to read it, it will go back to the previous screen. Meaning I cannot read breaking stories through this app!!! I have to try to find them online. It is very very annoying when you pay to get these stories so you know what’s going on, but you cannot access them on the app. Please please try to fix whatever ‘bug’ this is.
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Response from developer
We are sorry to hear that you have experienced an issue accessing content within the app. If you can please contact us at nq-digital.subs@newsquest.co.uk with further details of the issue, we will be happy to help resolve this.
Ripping customers off!
I have bought 3 months of subscription and I cannot fully access the app. I have been asking SWINDON ADVERTISER for help but I have got absolutely no where! I have asked for a refund but because of their faulty app they say they have no record of my purchase even though I have clearly shown them the evidence!
APPALLING TREATMENT FROM THEM TO A PAYING CUSTOMER.
DO NOT BUY, COMPLETE WASTE OF MONEY!
I WANT MY MONEY BACK!!!
APPALLING TREATMENT FROM THEM TO A PAYING CUSTOMER.
DO NOT BUY, COMPLETE WASTE OF MONEY!
I WANT MY MONEY BACK!!!
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Shameful
What load of trash… typical Swindon can’t get a decent job done.. been reading online for couple of years had its problems. Now just took 3 months subscription and then shut me out can’t even download the app… it’s a mess just like it’s town centre!,,,,,,
Rubbish
I subscribe to support local journalism. However, this app loads erratically and tells me I am unsubscribed when I demonstrably am. Really not good enough and makes me feel a fool for supporting local media - which is not a good way to make your customers feel. Will be unsubscribing. I have paid for three months and am owed a month and a half subscription back. Do not waste your time with it - customers seem to be treated as mugs.
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