App is buggy and lessons are gone
THE Foundational Tool to build YOUR best voice!
The program meets you exactly where you are (beginner to literally touring artist level) and helps craft the exact voice God has created within you. Which, news flash, is more beautiful than you could have ever imagine!
The kicker? The community. The encouragement and focus on growing God’s Kingdom through worship is something you cannot put a price on. We are all worshippers with a mission to both improve our craft and point more hearts toward Jesus in the process.
Get ready for the journey that will transform your voice!
Company/Site is a joke
The supposed community is dead as I have posted questions on the forums and nobody ever responds. I tried to email customer service and they never respond. I think it’s ridiculous that the only way to cancel your membership is to email them, but they don’t respond.
It’s a complete scam. The community admins are completely useless. For this supposedly being a Christian community and SUPPOSEDLY this is run by Jeff Mathena, I’m not buying it.
Don’t waste your time. Go with The Worship Vocalist. Same subscription price but way more content and actual customer service who responds to you.
Response from developer
I'm sorry that you did not like our community or our app. While we try to respond to customer service inquiries within 24 hours, sometimes that gets extended to the following morning during busy weeks, which is what happened in your case. Thankfully, you were able to cancel without being charged, since you were still within your free trial perid. As for your comment about this community being a joke...this app represents my life's work, and every single hour of coursework and vocal warmups are created by me (Jeff), which is obvious from the fact that I am the one on camera, on the microphone and leading 99% of the community coaching calls, which you never attended.
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Beware: Membership can only cancel AFTER one year and rude customer service
My (misunderstanding) of the membership was that, yes it’s a year long subscription, but I mistakenly thought I could still cancel at any time within that year. That is sadly not the case and I stand corrected. I reached out to customer service and was requesting to cancel and at that time I was still confused on how the membership worked. I explained my thinking and was called a liar and that I knew exactly what I signed up for. So I had to keep the membership that I couldn’t use which to be fair is what I signed up for. What I don’t appreciate was the accusations and hostility that I was met with from a team that is supposed to immitate Christ. I was disappointed and offended but I had bigger things to worry about and I was technically incorrect so it is what it is.
All that to say, please, please, PLEASE know that you cannot cancel the membership until the year is up. They mention cancelling but it is AFTER the year. And that’s my mistake. Also, should you need customer service, I hope you are met with a much more Christ-like approach than I received.
This whole experience has left a sour taste in my mouth and I sadly cringe every time I see the name “Unhindered Voice” or get an email from them. I am genuinely sad that I was unable to utilize the program because it seemed so promising but I will not be renewing. I tried to confirm with customer service that my membership will indeed end after a year based on the email communication and that no further action would be needed from my end and my multiple requests for clarification were ignored. I hope that is the case but I have misunderstood their program in the past so fingers crossed!
Response from developer
Marissa, I'm so sorry to hear about your traumatic experience with pregnancy and am thankful to hear about your family's new addition! As for the inability to cancel before your membership term was up, we work very hard to make our policies as transparent as possible up front and throughout the membership. We just don't feel it's ethical to change our policies after the fact for some and not for others. That being said, what happened to you is not okay. No one deserves to feel cast aside, especially during a traumatic pregnancy. I have emailed you personally to offer you a free year as an apology. I hope you'll give the membership another chance and that you are now in a season that will allow you to take advantage of our content. All the best, Jeff
