app continues to be terrible
This may be what finally makes me drop my subscription. Unreadable. Update June 5: still awful. Won’t let me login in to read content.
Update 10/3: same old same old. I have a digital subscription, won’t let me sign in. You have to be trying to be this bad.
Update 10/3: same old same old. I have a digital subscription, won’t let me sign in. You have to be trying to be this bad.
Most useless newspaper app
Again I have a paid subscription and I get blocked from reading articles. I have four other online newspapers I read and I am able to actually read the articles. This is a totally inadequate online digital newspaper. If I didn’t want a local news source I would just forget it. But with its present digital failures it is unreadable.
Show more
Response from developer
We are sorry for the experience you had with your digital subscription. Please contact us at customerservice@mcclatchy.com with your contact information as we would like the opportunity to help correct. Thanks, Customer Care Team
Difficult to use
I have tried to subscribe to the Wichita Eagle digital edition for 5 years. It has never really worked. I have paid for a yearly subscription. The last time I got ‘The State’ which was worthless. I assumed my payment had been hacked. It is impossible to lock up your account on website or app to know the status of your account. It is not available. Several months ago I finally got a person on the phone and was told I did not have a paid subscription. I paid for a yearly subscription and when I access the web page or app I’m told have a guest access and not full paid access. I would like to read the local news, but the Wichita Eagle is making it impossible.
Show more
Response from developer
We are sorry for the experience you had with your digital subscription. Please contact us at customerservice@mcclatchy.com with your contact information as we would like the opportunity to help correct. Thanks, Customer Care Team
E Edition Gone
The new Edition has buried a pdf version of a print layout but without the ability to open a complete article with a tap.
After a week or so the Ap has been updated and the digital print layout version returned. Thank you!
After a week or so the Ap has been updated and the digital print layout version returned. Thank you!
Response from developer
We are sorry for the experience you had with your digital subscription. Please contact us at customerservice@mcclatchy.com with your contact information as we would like the opportunity to help correct. Thanks, Customer Care Team
Obituary NOT AVAILABLE ON IPAD
the latest e paper will not show obituaries. I have the most updated app. This is ridiculous and really alienates loyal readers.
Horrible
Recent changes are horrible. I simply want a digital version of a newspaper (that looks like a newspaper) and not a web app simply pointing to articles. This is not worth the subscription.
Can’t access anything but sports
No access to any local news or comics. I selected categories and they were not accessible… the various topics across the top of the page on my wife’s iPad were all there, but mine only showed sports.
New format is totally worthless
Today, May 1, 2024, the new “interactive” Eagle started. No news, just total frustration. I can’t find today’s print edition on my iPad. I’ve emailed the powers that be ( page 2 of yesterday’s readable version) as I learned long ago that the “customer service” (disservice) was useless. And they wonder why people are canceling.
Show more
Won’t open
Issue with app not opening. Either white screen or wichita eagle open screen, but that’s it. Sometimes turning off phone resets but today no. Usually have to get to newest Eedition from link in email, not app. It’s stuck on yesterday’s edition.
Useless
This is a free app but absolutely useless! Every article requires a subscription, so whats the point of a free app? All you get is the headline and to read on must subscribe!
Annoying
Articles crash constantly causing me to have to reopen the article, go back to my place, start reading, only to crash once again. Incredibly annoying.
App no responding
The app is crashing not loading new content and will not stay on the page I open.
Readable now. Thank you!
4–final review: The app is mysteriously back to a version that is usable. I say finally because all the difficulties made me realize I don’t really need this paper. When my subscription runs out I’m probably going to call and make sure they cancel it. The app is readable now. Some days the current paper wouldn’t pop up. I don’t know if that part is fixed yet. Only time will tell.
3–After reviewing the app last week and being asked to send screen shots I have yet a new issue and I’m removing a star. Now a google ad pops up on the bottom of the screen. When I try to close it, it asked me to give feedback. When I do I am left with text still covering the paper—“Ad closed by google.” And it’s still a small paper not filling my screen so no joy there. —————2–I had trouble with the app and was told uninstall and reinstall it. Now I have a weird tiny newspaper page in the carpenter of my iPad. Too small to read and I can’t switch pages without going back to the tiny page between EVERY Page. Hope this is fixed soon. It’s almost unusable. —————1–earlier review: This update is great! Two days in a row I have read articles without accidentally going to story mode. This was especially wonderful for the comics. Thank you! Earlier review: The app has improved greatly. Navigation through the paper is much easier.
3–After reviewing the app last week and being asked to send screen shots I have yet a new issue and I’m removing a star. Now a google ad pops up on the bottom of the screen. When I try to close it, it asked me to give feedback. When I do I am left with text still covering the paper—“Ad closed by google.” And it’s still a small paper not filling my screen so no joy there. —————2–I had trouble with the app and was told uninstall and reinstall it. Now I have a weird tiny newspaper page in the carpenter of my iPad. Too small to read and I can’t switch pages without going back to the tiny page between EVERY Page. Hope this is fixed soon. It’s almost unusable. —————1–earlier review: This update is great! Two days in a row I have read articles without accidentally going to story mode. This was especially wonderful for the comics. Thank you! Earlier review: The app has improved greatly. Navigation through the paper is much easier.
Show more
Response from developer
Send screen shots of this to mobile-team@mcclatchyinteractive.com so we have a better understanding of the issues you are experiencing. Here's a link for how to take screen shots on iPads: https://support.apple.com/en-us/HT210781
Feed errors fixed, but now I can’t log in
So last week’s update fixed the private relay fees error bug. It also kicked me out and required me to log in again But, my login credentials are rejected, when they are correct. Deleting and reinstalling the app does nothing. And once again, tech support is still unresponsive. Apparently a bad review is the only way to get any help, if that works. We’ll see…
Update: after more than another week, still no contact from anyone about this login issue. DO NOT BOTHER TO USE THIS APP. Technical or Customer service does not exist.
Update: after more than another week, still no contact from anyone about this login issue. DO NOT BOTHER TO USE THIS APP. Technical or Customer service does not exist.
Show more
Response from developer
Our Customer Service Team will be contacting you today to resolve this issue.
does not scroll correctly, unremoveable overlay ad with paid subscription
I often cannot scroll down (swipe up) to view rest of article until I swipe down a little. Similar situation when trying to stretch/expand view. Have to pinch a little first. This is all in main view.
I also have an unclearable banner ad at the bottom of screen even though I'm on the paid subscription plan. Deleting app and reinstalling only fixes this for a short while.
iPad5, iOS 11.2.1.
I also have an unclearable banner ad at the bottom of screen even though I'm on the paid subscription plan. Deleting app and reinstalling only fixes this for a short while.
iPad5, iOS 11.2.1.
Show more
Response from developer
Our development team will look into this issue. When viewing the eEdition, the banner ad should move from view when pinching-to-zoom or double-tapping to zoom in/out, and will reappear in standard view.
Fire Dion Lefler
Fire Dion Lefler. I want to read the news, not someone’s rant/opinion. It’s the biggest problem with main stream media, from CNN to Fox News.
Crashes
This app regularly fails to load stories and crashes often. Not all content available on the website is available on the app or is slow to appear.
App doesn’t work with Private Relay
If you get the “Error Fetching Feeds” issue, you have to turn off Private Relay in your iCloud settings to get it to work. I value my privacy, so I won’t be turning it off. Please consider fixing this.
Impossible to cancel
Edit: I see their response. Please know that I’ve been in contact with them fir months. They are useless.
They will never stop taking $13 out of my account. I’ve spent hours by phone and email. I will have to cancel my bank account and redo all my banking. I was just wanting to take a break from them, I liked them before this, but obviously I won’t ever give them my money again, once I get them to stop stealing it.
They will never stop taking $13 out of my account. I’ve spent hours by phone and email. I will have to cancel my bank account and redo all my banking. I was just wanting to take a break from them, I liked them before this, but obviously I won’t ever give them my money again, once I get them to stop stealing it.
Show more
Response from developer
Please send us an email at customerservice@wichitaeagle.com for assistance. Thank you.
If your app stopped working/refreshing…
Then turn off “Private Relay” under your iCloud settings. For some reason that prevents the app from refreshing.
-Austin
-Austin
Response from developer
Thank you for your feedback, Austin. We will have our development team look into this.
