If I could give zero stars I would
Booked an appointment on promo for the next day, then they changed treatment price over night and expected me to pay the higher price
Pretty useless
Nothing you can do on the app that you can’t do on the website. Everything else, you still have to call and the clinics usually don’t pick up.
Terrible
It is near impossible to work out how to make an appointment booking that isn’t a consultation. For anyone wondering - you have to purchase the service, pay for it, then
Book an appointment after.
But by that point you’ll find out which clinics actually offer that service - which again is guesswork (you have to select each clinic one by one to see availability rather than availability across all. If a clinic cancels your appointment the treatment disappears of your account and you cannot rebook. You’ll then have to call customer service for help.
Book an appointment after.
But by that point you’ll find out which clinics actually offer that service - which again is guesswork (you have to select each clinic one by one to see availability rather than availability across all. If a clinic cancels your appointment the treatment disappears of your account and you cannot rebook. You’ll then have to call customer service for help.
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Beware of unauthorised bookings
If you go in for a treatment they automatically book you in for a new treatment 4 months after without telling you. I only found out by logging onto the app and suddenly seeing an unexpected booking. When I called them they said this is new policy. You are liable for cost of no shows so this feels like deception to me. Not a way to treat your customers with respect!
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Appointments don’t populate
I’ve been getting laser for around 3 years now. The app still doesn’t have my appointments populated, this leaves me at the mercy of the reception staff if I want to change/purchase or cancel appointments. Seems really inefficient and a waste of an app. I’ve already told the staff before, I don’t know if it’s an update or a migration issue but I can’t use it app how it is intended. So frustrating! Cmon lads !
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