Laser hair removal
Never had any issues with booking, great service too majority of the clinics I have been to (had 13 sessions bikini and underarm) have been lovely the only one that’s quite cramped and that is the one under London Bridge if I remember right. The staff at all these clinics are lovely
No Longer Able to Choose Therapist
I recently had a review due to the poor results
I’d experienced with laser hair removal. The advice was to remain with the same therapist to stay consistent in order to see best results. The app has now removed this functionality, completely going against Therapie’s own advice. This amongst many other issues mean I will no longer be using Therapie once my courses are over.
I’d experienced with laser hair removal. The advice was to remain with the same therapist to stay consistent in order to see best results. The app has now removed this functionality, completely going against Therapie’s own advice. This amongst many other issues mean I will no longer be using Therapie once my courses are over.
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App doesn’t work anymore
I’m regular customer of Thérapie clinic more than 2 years now. Earlier I was rescheduling appointments from app, apparently since last few days “THERAPIE CLINIC” app doesn’t seem to be working. Whenever try to log in, it’s always showing something wrong, try again later. Please have a look and do sort out whatever system error going on cause it’s to difficult to call before every appointment, Or if wanted to reschedule ( had to wait longer to chat with receptionist)
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Can’t book with the therapist you wish - they removed the option.
They have recently updated the app so you physically cannot choose your desired therapist any more. Never heard of anything so rediculous in my life - you choose your hair dresser, your Waxer, your eyebrow lady but not the lady lazering your intimate areas ? When asked why this was removed, they said to make timing more efficient but you could choose “any practitioner” before if you were in a rush. Bad bad bad customer service, and can only call a call centre. CHANGE IT BACK !
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“FULL BODY” – but apparently not your legs, bikini or underarms.
“FULL BODY” – but apparently not your legs, bikini or underarms.
I have repeatedly asked Thérapie Clinic one very simple question:
WHERE exactly did it state, before I paid, that Full Legs, Bikini and Underarms were EXCLUDED from the “Full Body Laser Add-On”?
They still cannot show me.
Instead, in their “final response”, they quoted this:
“Eligibility: Add-on courses can only be purchased if you already have Full Leg, Any Bikini & Underarm course.”
This says who is ELIGIBLE to buy the offer. It does NOT say that these areas are EXCLUDED.
There is a huge difference between an eligibility requirement and a treatment exclusion.
I asked them to provide the exact wording showing these exclusions and dated evidence proving that these terms were clearly available when I purchased the package. Instead of answering this directly, they simply interpreted the eligibility condition in their favour and declared the complaint closed.
If you advertise a treatment as “FULL BODY”, any major excluded areas should be stated CLEARLY and PROMINENTLY before the customer pays — not explained afterwards through an interpretation of completely different wording.
After numerous emails, they still have not shown me one clear sentence from the terms available at the time of purchase stating:
“Full Legs, Bikini and Underarms are excluded.”
Yet they have now issued their “final position”.
This is not how a transparent business should handle advertising or customer complaints.
Be extremely careful before purchasing any promotional package. Get EVERY included and excluded area confirmed in writing first, because apparently “FULL BODY” does not necessarily mean full body..
I have repeatedly asked Thérapie Clinic one very simple question:
WHERE exactly did it state, before I paid, that Full Legs, Bikini and Underarms were EXCLUDED from the “Full Body Laser Add-On”?
They still cannot show me.
Instead, in their “final response”, they quoted this:
“Eligibility: Add-on courses can only be purchased if you already have Full Leg, Any Bikini & Underarm course.”
This says who is ELIGIBLE to buy the offer. It does NOT say that these areas are EXCLUDED.
There is a huge difference between an eligibility requirement and a treatment exclusion.
I asked them to provide the exact wording showing these exclusions and dated evidence proving that these terms were clearly available when I purchased the package. Instead of answering this directly, they simply interpreted the eligibility condition in their favour and declared the complaint closed.
If you advertise a treatment as “FULL BODY”, any major excluded areas should be stated CLEARLY and PROMINENTLY before the customer pays — not explained afterwards through an interpretation of completely different wording.
After numerous emails, they still have not shown me one clear sentence from the terms available at the time of purchase stating:
“Full Legs, Bikini and Underarms are excluded.”
Yet they have now issued their “final position”.
This is not how a transparent business should handle advertising or customer complaints.
Be extremely careful before purchasing any promotional package. Get EVERY included and excluded area confirmed in writing first, because apparently “FULL BODY” does not necessarily mean full body..
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