“FULL BODY” – but apparently not your legs, bikini or underarms.
“FULL BODY” – but apparently not your legs, bikini or underarms.
I have repeatedly asked Thérapie Clinic one very simple question:
WHERE exactly did it state, before I paid, that Full Legs, Bikini and Underarms were EXCLUDED from the “Full Body Laser Add-On”?
They still cannot show me.
Instead, in their “final response”, they quoted this:
“Eligibility: Add-on courses can only be purchased if you already have Full Leg, Any Bikini & Underarm course.”
This says who is ELIGIBLE to buy the offer. It does NOT say that these areas are EXCLUDED.
There is a huge difference between an eligibility requirement and a treatment exclusion.
I asked them to provide the exact wording showing these exclusions and dated evidence proving that these terms were clearly available when I purchased the package. Instead of answering this directly, they simply interpreted the eligibility condition in their favour and declared the complaint closed.
If you advertise a treatment as “FULL BODY”, any major excluded areas should be stated CLEARLY and PROMINENTLY before the customer pays — not explained afterwards through an interpretation of completely different wording.
After numerous emails, they still have not shown me one clear sentence from the terms available at the time of purchase stating:
“Full Legs, Bikini and Underarms are excluded.”
Yet they have now issued their “final position”.
This is not how a transparent business should handle advertising or customer complaints.
Be extremely careful before purchasing any promotional package. Get EVERY included and excluded area confirmed in writing first, because apparently “FULL BODY” does not necessarily mean full body..
I have repeatedly asked Thérapie Clinic one very simple question:
WHERE exactly did it state, before I paid, that Full Legs, Bikini and Underarms were EXCLUDED from the “Full Body Laser Add-On”?
They still cannot show me.
Instead, in their “final response”, they quoted this:
“Eligibility: Add-on courses can only be purchased if you already have Full Leg, Any Bikini & Underarm course.”
This says who is ELIGIBLE to buy the offer. It does NOT say that these areas are EXCLUDED.
There is a huge difference between an eligibility requirement and a treatment exclusion.
I asked them to provide the exact wording showing these exclusions and dated evidence proving that these terms were clearly available when I purchased the package. Instead of answering this directly, they simply interpreted the eligibility condition in their favour and declared the complaint closed.
If you advertise a treatment as “FULL BODY”, any major excluded areas should be stated CLEARLY and PROMINENTLY before the customer pays — not explained afterwards through an interpretation of completely different wording.
After numerous emails, they still have not shown me one clear sentence from the terms available at the time of purchase stating:
“Full Legs, Bikini and Underarms are excluded.”
Yet they have now issued their “final position”.
This is not how a transparent business should handle advertising or customer complaints.
Be extremely careful before purchasing any promotional package. Get EVERY included and excluded area confirmed in writing first, because apparently “FULL BODY” does not necessarily mean full body..
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If I could give zero stars I would
Booked an appointment on promo for the next day, then they changed treatment price over night and expected me to pay the higher price
Pretty useless
Nothing you can do on the app that you can’t do on the website. Everything else, you still have to call and the clinics usually don’t pick up.
Terrible
It is near impossible to work out how to make an appointment booking that isn’t a consultation. For anyone wondering - you have to purchase the service, pay for it, then
Book an appointment after.
But by that point you’ll find out which clinics actually offer that service - which again is guesswork (you have to select each clinic one by one to see availability rather than availability across all. If a clinic cancels your appointment the treatment disappears of your account and you cannot rebook. You’ll then have to call customer service for help.
Book an appointment after.
But by that point you’ll find out which clinics actually offer that service - which again is guesswork (you have to select each clinic one by one to see availability rather than availability across all. If a clinic cancels your appointment the treatment disappears of your account and you cannot rebook. You’ll then have to call customer service for help.
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Beware of unauthorised bookings
If you go in for a treatment they automatically book you in for a new treatment 4 months after without telling you. I only found out by logging onto the app and suddenly seeing an unexpected booking. When I called them they said this is new policy. You are liable for cost of no shows so this feels like deception to me. Not a way to treat your customers with respect!
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