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Thinkific User Reviews

Thinkific
Thinkific
Thinkific
📚 Education
📊 Productivity

Customer Experience

Positive experience13.5% of reviews
Neutral9.0% of reviews
Negative experience77.5% of reviews

~ Based on 89 written reviews from the US App Store.

What users say

Summarized from real user reviews of Thinkific. Based on 100 reviews and a 1.8/5 average, it highlights the 5 positives and 15 negatives reviewers mention most about this Education app.

Positive things

  • 👍Simple and clean interface design
  • 🚀Fast performance when working properly
  • 📱Convenient on-the-go learning capability
  • 💡Branded app option available
  • 🎓Good for course content delivery when functional

Negative things

  • 🐛Frequent app crashes and freezing
  • 🔐Persistent login and authentication issues
  • 📵Poor customer support and unresponsive team
  • 📱Severe iPad/tablet compatibility problems
  • 🎬Video playback issues and constant buffering
  • 🔄Inconsistent 'complete' button functionality
  • 📂Cannot access all enrolled courses simultaneously
  • 🔍Difficult course discovery and search functionality
  • 📥Missing file download capability
  • 🎙️No AirPods/wireless audio support
  • 📺No full-screen mode or casting options
  • ⚠️Broken after updates frequently
  • 🖼️Images and content load partially or incompletely
  • 🎯Poor navigation and confusing user experience
  • 🔐Security concerns with data handling

Is Thinkific Safe?

Thinkific does not appear safe based on available data. AppsHunter Safety Score for Thinkific is 42/100.

This assessment is based on 100 user ratings, with an App Store average of 1.8/5.

Safety Analysis

15.0% of ratings point to a safe experience
4.0% of ratings suggest some concerns
81.0% of ratings point to a risky experience

~ Based on 100 App Store ratings for Thinkific.

Is Thinkific Legit?

Thinkific appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Thinkific is 73/100.

Based on 73 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Poor design

The app signs me out every time. I have to search for my courses by the name of the school. I’m going to delete it as every time I’m on a course it wants to open the app. Not very well thought out for users.
@leslie_annemarie@leslie_annemarie

Stay Awag

I created a course on behalf of my former employer and made the mistake of giving Thinkific my social security number. As a platform for hosting classes, Thinkific is okay, but their support is appalling. There is literally no way to contact them unless you’re currently paying them. I needed to get statements for my taxes from them, and I reached out to them on LinkedIn…nothing. I asked HR at my old company, since they still had a login, and they weren’t able to get anything either.
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LMJDesLMJDes

Response from developer

Hey there! Thanks for taking the time to share a review and for this valuable feedback about your experience. We're very sorry to hear about the issues you've been experiencing with the accessing support. Human support is available to anyone on the Thinkific platform. If you’d like to share more in-depth feedback or troubleshoot an issue, please reach out to mobile-support@thinkific.com so we can work on improving your experience.

Help

How do I sign up to be a member? App only has a sign IN screen.
bryghebryghe

Glitchy!

This app stinks on my iPhone and iPad. You cannot download files unless you are on a desktop browser. The words to go for or back lectures are missing or sometimes covered in a white block. Then it glitches where you can’t see anything at all on the app. It’s so frustrating. I’m constantly having to exit the app and try again. I have done lots of different courses using different apps, and this one is by far the worst.
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Sleepbot_#1fanSleepbot_#1fan

Response from developer

Hey there! Thanks for taking the time to share a review and for this valuable feedback about your experience. We're very sorry to hear about the issues you've been experiencing with the mobile app. If you’d like to share more in-depth feedback or troubleshoot this issue, please reach out to mobile-support@thinkific.com so we can work on improving your experience.

It crashes every second

You can’t access the course content cos it keeps crashing when you click on it.
Ht73lHt73l

Sucks

Keeps cutting off. Reported it to developer. They could care less. They won’t fix it.
Trader808Trader808

Garbage App

I hate this app so much. I gave it one star only because I am required to give at least one star. Once again, I cannot log into my classes. This happens constantly. Going forward, I am going to contact any class I am considering and I am going to find out if they use this app for their content. If they do, I will not purchase the class. Thinkific exists to make it impossible to actually take the classes I have purchased.
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ThirdEffingNameChoiceThirdEffingNameChoice

Response from developer

Hey there! Thanks for taking the time to share a review and for this valuable feedback about your experience. We're very sorry to hear about the issues you've been experiencing with both logging in and opening your courses on the mobile app. If you’d like to share more in-depth feedback or troubleshoot this issue, please reach out to mobile-support@thinkific.com so we can work on improving your experience.

Totally useless

I am registered in a course through the website. That’s fine. However, the app doesn’t recognize the course, even when I’m on the website and click the “open in thinkific app”. It just takes me to “this screen doesn’t exist.” Useless.
Carly TreinenCarly Treinen

Response from developer

Hey there! Thanks for taking the time to share a review and for this valuable feedback about your experience. We're sorry to hear about the issues you've been experiencing with opening your courses on the mobile app. If you’d like to share more in-depth feedback or troubleshoot this issue, please reach out to mobile-support@thinkific.com so we can work on improving your experience.

Not impressed

Photos only come in part way, and hard to navigate.
mamaQuiltmamaQuilt

Horrible

Imposible de usar. Todo anda mal
ferpel59ferpel59

Terrible

This app is terrible, I can’t even log in to my course.
lesaddonlesaddon

Response from developer

Hey there! Thanks for taking the time to share a review and for this valuable feedback about your experience. We're sorry to hear about your log-in issue. If you’d like to share more in-depth feedback or troubleshoot this issue, please reach out to mobile-support@thinkific.com so we can work on improving your experience.

Nope

Trying to study for a degree on this app when you constantly get signed out then are unable to sign back in… it’s actually shocking
JenzaDodzyJenzaDodzy

Response from developer

Developer Response - Oct 10, 2025 Hey there! Thanks for taking the time to share a review and for this valuable feedback about your experience. We're sorry to hear about your log-in/automatic logging out issue. If you’d like to share more in-depth feedback or troubleshoot this issue, please reach out to mobile-support@thinkific.com so we can work on improving your experience.

Must improve!

Course list indefinitely loading- can’t see all my courses.
NateEnglishLabNateEnglishLab

More issues!!?

Usual problems as before but now it keeps logging me out!?!? Tedious this app with all the bugs.
NameTaken12345577NameTaken12345577

Not happy

Only some of my available courses will show up. Not very happy with app
dcbrowndcbrown

Deserves more

App could flourish and become a great platform to learn, bug fixes needed.
Matt-FTPMatt-FTP

検索すらできない

iOS26更にはiOS26.0.1にしてから、トップページが表示されるだけで、文字を入力しても検索すらできない。
自分の選択しているコースに入れない。

アプリ開発元には連絡もできない。
iOS26になってからこのアプリのアップデートもしているのだが、いったい何をアップデートしたのだろうか？
意欲ある無能意欲ある無能

Site crashes

It has not let me log in for two days now! Super glitchy and always has issues
Beatea1Beatea1

Buggy update

The app won’t let me log in after the new update
DhhdulgdztDhhdulgdzt

Frustrating layout

The design is terrible half the time when I’m in the app and click to expand the screen I end up moving the video to the end because they’re right on top of each other.

Second it makes no sense that when you have multiple programs that the active ones are not listed first. I have to go in every time and dig to find the one I was last in.
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kw10000kw10000

Response from developer

Hi there! Thanks for taking the time to share a review and for this valuable feedback about your experience while using the app. If you’d like to share more in-depth feedback or troubleshoot this issue, please reach out to mobile-support@thinkific.com so we can work on improving your experience.

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