Login error
The app always shows a login error and I’ve not been able to manage my account via mobile at all. Super inconvenient.
Multiple midnight deliveries
As a busy professional, I relied on thistle for healthy meals for about a yeah and half, and had a few initial bumps: occasional mistake in the meals. But the delivery issues lately made it untenable for me to continue with Thistle. They are frequently late delivering based on their estimates. That’s not necessarily a problem if the delivery still stays in a reasonable window (the stated window is 7-10pm). I made a note that I really can’t accept food deliveries after 10pm. They are frequently running as late as midnight. On a Sunday night, a fresh food delivery at midnight is very disruptive—I have early Mondays for work and a flimsy paper/cloth cooler bag might not keep the fresh food at the right chilled temperature if left out overnight. So I have to stay up for their hours late deliveries. Additionally, the time will keep moving: it’s 10pm, no, 10:30, no 11pm, no 11:30pm, no 11:50pm… and the customer service is mediocre. Just can’t do it anymore as much as I like the food
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Waste of money and resources
Food is meh, everything is packaged in non-recyclable plastic, and driver refused to take bags on my last delivery so now I’m stuck with 5(!) bags and all the ice packs too. Customer “service” refused to have a driver stop by to pick up all this trash so I canceled and closed my account. I regret trying Thistle. I won’t be back.
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Worst service ever
I never go out of my way to write reviews but this has been such a horrible experience. The first time I ever use this and I had two deliveries scheduled one on Sunday and the other on Wednesday. The Sunday delivery was missing half of my meals! And the Wednesday delivery didn’t arrive at all! Would not recommend at all
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The best of all the meal services I’ve tried!
I’ve tried a few meal services and meal kit/recipe box services. I have a restrictive diet since I can’t eat gluten. Love that Thistle has so many gluten free options and the food itself is super fresh, very tasty and healthy. Having two deliveries a week is awesome because it allows for this freshness. Greens are crispy, proteins are tender, it’s really miles above companies like Factor and healthier than CookUnity. Occasionally they miss items and their customer support is kind of hard to get in touch with because of their very bad ai chatbot. But otherwise happy with them!
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