Easy to navigate
Easy app to use
Great app
Super efficient and reliable
Brilliant web site
Use all the holiday apps & Thomas Cooks is the easiest to navigate & so easy to change search & Quick 👏
All good
I like app easy to use and the offers are great too
Love It
Great app easy to use
Bad app
App is very old and not easy to use, needs major updates
DO NOT BOOK WITH TC!!!
I booked a holiday through Thomas Cook expecting a relaxing, family-friendly experience with access to advertised amenities. What we got was the complete opposite — and Thomas Cook failed to take responsibility.
The booking information was misleading. It stated that access to certain restaurants was available with either a pool view room or a 7-day stay. We stayed 7 days, yet were denied access. Our room had two adults and two children overlooking a kids pool, but was not classed as a family room. There was no option to select a pool view or family room during booking, and this was never made clear.
The most serious issue was the air conditioning. It wasn’t included and had to be paid for separately. The units were portable and vented through patio doors, meaning doors had to be left open all day and night — a major security risk, especially for ground floor rooms. This was never mentioned before booking.
When I raised these issues with Thomas Cook, I received no meaningful support. They failed to acknowledge the misleading advertising, the safety concerns, or the poor conditions at the hotel. I was left feeling ignored and unsupported.
Thomas Cook should take responsibility for the holidays they sell. If they advertise certain features, they should be clear and accurate. If customers raise serious concerns, they should respond with action — not silence.
I won’t be booking with Thomas Cook again.
The booking information was misleading. It stated that access to certain restaurants was available with either a pool view room or a 7-day stay. We stayed 7 days, yet were denied access. Our room had two adults and two children overlooking a kids pool, but was not classed as a family room. There was no option to select a pool view or family room during booking, and this was never made clear.
The most serious issue was the air conditioning. It wasn’t included and had to be paid for separately. The units were portable and vented through patio doors, meaning doors had to be left open all day and night — a major security risk, especially for ground floor rooms. This was never mentioned before booking.
When I raised these issues with Thomas Cook, I received no meaningful support. They failed to acknowledge the misleading advertising, the safety concerns, or the poor conditions at the hotel. I was left feeling ignored and unsupported.
Thomas Cook should take responsibility for the holidays they sell. If they advertise certain features, they should be clear and accurate. If customers raise serious concerns, they should respond with action — not silence.
I won’t be booking with Thomas Cook again.
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Took only 5 minutes
I got all ready with a pen and note paper to book a holiday and it did it all in one go.
Easy
The app is really intuitive and easy to use. You just need to check what is included in your package - often transfers aren’t listed
App
Logs out won’t refresh saying no internet connection 👎
Great App Easy to Use
This is a great app and really simple to use. The search is quick and the filters make finding a suitable holiday really easy. Pricing seems competitive and looking forward to planning my next holiday.
Mrs Fisher
Very easy to book holiday
Great app!
Easy to use and store everything needed for my holiday!
Can’t log in!!!
I give up!, going back to TUI at least you can log into their app!… can’t even register on this one
Needs some work
The app is clunky & needs some work. It constantly logs you out & even after logging back in 1/2 the time it can’t find your booking. Is also virtually impossible for others on the same booking to log in. I’ve booked a holiday for 2 families but I’m the only one that can see all the details which is annoying - other companies seem to have been able to work this out much better!
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Please fix the app!
Shame on your app team - according to the reviews, this app has been broken for some time. Either pull it with an explanation or fix it! This reflects very badly on Thomas Cook. If you’re unable to fix this, are you going to be equally poor at fixing an issue on one of your holidays…?
Don’t bother
Just use the website. This app doesn’t work and you can’t log in. Help isn’t available either.
Unable to log into my account
I am finding that the use of the app is not user friendly, despite creating an account I am unable to access it using the app
Well it USED to work…
App opens. But blank screen. No options. No search facility. No hope.
Login doesn’t work
I can’t access to the app at all, stuck on login screen
