The iPhone app is far better than Android version
I just switched to iPhone and so far it seems that the iPhone version seems to just work. The Android version has had a lot of issues, I can’t schedule maintenance on the Android version without it crashing.
Useless
Can’t even switch orgs without crashing every single time.
Unstable
Crashes a significant amount when navigating to different orgs. Useful for getting push alerts, but I am much better off pulling out my laptop and using the web portal for actual work within the ThreatLocker platform.
App crashing uncontrollably
App crashes when an application approval is clicked on. Goes to a black screen and must be force closed. Totally unusable.
Unusable
I can sign into the app and see pending requests but when I tap in one to work with it, I just get a blank white screen. Just hangs there.
Upset Customer
I was told this app is amazing why do they always want to ask silly questions. We need our personal info protected! This app is bad. Nobody to answer my concerns
Buggy and Unusable!
I am writing a review for the 4th time after they have repeatedly deleted my reviews.
It has been THREE MONTHS AND COUNTING that this embarrassing excuse of an app has had scaling issues, making it IMPOSSIBLE for me to approve requests or take computers out of Secured Mode. Inexcusable and unacceptable for a product made by a company of this size and prestige. Their mobile app team needs to stop screwing around.
It has been THREE MONTHS AND COUNTING that this embarrassing excuse of an app has had scaling issues, making it IMPOSSIBLE for me to approve requests or take computers out of Secured Mode. Inexcusable and unacceptable for a product made by a company of this size and prestige. Their mobile app team needs to stop screwing around.
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Deleted Review
They deleted my review. Enough said.
Great App
Works great best support too.
Response from developer
Thank you for taking the time to leave us feedback. We're happy you enjoy the app. Please reach out to the Cyber Hero support team so we can troubleshoot the error you are experiencing.
Great App
Getting error trying to put a computer in learning mode. Unless you put automatic for the program.
One step forward, two steps back
As for the positive: the scheduling issues/time zone oddities are fixed, but everything else got WORSE than 4.4.0
When attempting to create new application definitions in the approval center I am met with a blank white screen and THE APP CRASHES COMPLETELY.
PLEASE FIX THE SCALING ISSUES! I’m on a 3rd Gen SE, OS 18, and the app is not scaled properly to my screen size and I can’t navigate and access certain settings.
Between this and the timezone bug it’s obvious that MANY devices are being treated as “one size fits all” before the client-side actually renders anything OR exchanges basic information like timezone offsets.
All that aside, I’m beyond frustrated with the constant UI changes. Why did you get rid of being able to simply swipe right on a computer and put it into learning mode? It was perfect as it was!
When attempting to create new application definitions in the approval center I am met with a blank white screen and THE APP CRASHES COMPLETELY.
PLEASE FIX THE SCALING ISSUES! I’m on a 3rd Gen SE, OS 18, and the app is not scaled properly to my screen size and I can’t navigate and access certain settings.
Between this and the timezone bug it’s obvious that MANY devices are being treated as “one size fits all” before the client-side actually renders anything OR exchanges basic information like timezone offsets.
All that aside, I’m beyond frustrated with the constant UI changes. Why did you get rid of being able to simply swipe right on a computer and put it into learning mode? It was perfect as it was!
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Fix requests
New update is cooked.
Get a white screen when trying to approve things. Then force quit and have to sign in again.
And please just make it so we can stay logged in for longer if it protected by additional biometrics like FaceID etc
Mobile app is supposed to make life easier. Not when I’m having to flick between apps to get with codes. Bring back 7 days or tie in passkeys at least.
Get a white screen when trying to approve things. Then force quit and have to sign in again.
And please just make it so we can stay logged in for longer if it protected by additional biometrics like FaceID etc
Mobile app is supposed to make life easier. Not when I’m having to flick between apps to get with codes. Bring back 7 days or tie in passkeys at least.
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Two Steps Forward, One Step Back
I’m beyond frustrated with the constant UI changes. Why did you get rid of being able to simply swipe right on a computer and put it into learning mode? It was perfect as it was!
PLEASE FIX THE SCALING ISSUES! I’m on a 3rd Gen SE, OS 18, and the app is not scaled properly to my screen size and I can’t navigate and reach certain settings.
As for the positive: the scheduling issues/time zone oddities are fixed, but everything else got WORSE than 4.4.0
PLEASE FIX THE SCALING ISSUES! I’m on a 3rd Gen SE, OS 18, and the app is not scaled properly to my screen size and I can’t navigate and reach certain settings.
As for the positive: the scheduling issues/time zone oddities are fixed, but everything else got WORSE than 4.4.0
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Maintenance Scheduling is Finally Fixed!
It took a while, but the scheduling issues/time zone oddities are fixed!
Please fix monitor mode
When enabling monitor mode, it adds it 12 hours into the future while on phone version.
Response from developer
Thank you for taking the time to leave us some feedback. The newest version of the app, 4.5, resolves this issue. Please update and let us know if you continue to experience any issues.
This Version does not work
The time is off, not working.
ThreatLocker in your hand.
Nice to be able to approve apps, and start elevation mode from phone.
Response from developer
Thank you for the feedback! We appreciate your continued partnership.
Horrible app
Horrible APP after they made the changes this app has been nothing but problems
Response from developer
We are sorry to hear that you had a issue with the app. Could you please reach out to a Cyber Hero and let us know where you experienced difficulties, and provide us the ability to troubleshoot with you?
Can’t use MFA
This app is awful. You can’t even use MFA if you want to keep your logging in secure. If you even try to add MFA it just acts like your username and password is incorrect even though it isn’t. Threatlocker is a pain in the butt.
Response from developer
We are sorry to hear that you had a issue with the app. Please update to the latest version, 4.5, as this problem has been resolved and we have added many new features. If you experience any further issues, please reach out to a Cyber Hero so that we may troubleshoot with you.
Fix requests
Works good. Some time ago the request reason stopped working.
Emails and web display what people have requested, but in the app it’s just a random string of letters and numbers. Fix that and she’s good.
And please just make it so we can stay logged in for longer if it protected by additional biometrics like FaceID etc
Emails and web display what people have requested, but in the app it’s just a random string of letters and numbers. Fix that and she’s good.
And please just make it so we can stay logged in for longer if it protected by additional biometrics like FaceID etc
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