Horrible App
The app is full of bugs and glitches during every use. You can’t see who you’re emailing (the email address is hidden) and you can’t see who else is copied when replying. Screenshots and photos don’t come over well. There’s no ability for agents to create their own canned replies. Some basic functions bug out, like when trying to write a longer reply, you can’t expand the text box, but the send button won’t be visible and trying to get it to work properly is a never ending problem. Very few features. No dark mode. The company emails replies back at 11pm PST on Saturdays. Feels like it was outsourced to India and not properly maintained.
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Not useful.
As far as I can tell, it’s a glorified notification mechanism only. The worst part is, I’ve always been a mobile-first person.
This app forces you to your laptop (or to sign into Atera on a mobile browser for a barely workable solution), effectively pushing everyone 10+ years into the past.
A serious missed opportunity for them.
This app forces you to your laptop (or to sign into Atera on a mobile browser for a barely workable solution), effectively pushing everyone 10+ years into the past.
A serious missed opportunity for them.
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Can you please fix the app !!
Can you please fix the app for IOS 26 . Can’t login . It loops back
Hot garbage
Absolute trash, to this day. Still cannot login.
Unacceptable login issues
The app “works” but is very limited in features. This in itself is not a huge dealbreaker because it’s understood to be a companion to the website, but what I can’t tolerate is the app keeps logging out on its own and then won’t allow me to log in again *every time* on my own phone and iPad, requiring me to go through hoops receiving an email and logging in from the browser. This makes notifications useless as they don’t arrive if the app is logged out.
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