Atera

Atera

Atera RMM & PSA software

111 ratings
92 reviews
Free

Details

  • Released
  • Updated
  • August 28, 2019
  • June 21, 2026
Atera screenshot #1 for iPhone
Atera screenshot #2 for iPhone
Atera screenshot #3 for iPhone
Atera screenshot #4 for iPhone
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About

Deliver IT support remotely and on-site with alert monitoring, customer and device access, and remote control capabilities. This mobile app complements a comprehensive platform for IT professionals to manage their entire business, including RMM, help desk, and billing.

Alert monitoring
Customer and device access
Remote access
On-site support
Help desk
Remote Monitoring and Management (RMM)
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What users say

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What's New in Atera

1.1.0188

June 21, 2026

Fix CC recipients were dropped when replying to a ticket comment

User reviews

Not useful.

As far as I can tell, it’s a glorified notification mechanism only. The worst part is, I’ve always been a mobile-first person.

This app forces you to your laptop (or to sign into Atera on a mobile browser for a barely workable solution), effectively pushing everyone 10+ years into the past.

A serious missed opportunity for them.
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Can you please fix the app !!

Can you please fix the app for IOS 26 . Can’t login . It loops back

Hot garbage

Absolute trash, to this day. Still cannot login.

Unacceptable login issues

The app “works” but is very limited in features. This in itself is not a huge dealbreaker because it’s understood to be a companion to the website, but what I can’t tolerate is the app keeps logging out on its own and then won’t allow me to log in again *every time* on my own phone and iPad, requiring me to go through hoops receiving an email and logging in from the browser. This makes notifications useless as they don’t arrive if the app is logged out.
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Rarely works

I can rarely ever get this app to login successfully. Now with my new phone, it never logged in. I uninstall it reboot, install it again and it just goes to a blank white screen. I close it open it and it wants me to login again when I go through the same pattern over and over again, so it’s basically a worthless app at this point.
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User experience

🐞

Reported Bugs

18 issues

Login loops back to authentication screen

Bug

MFA window fails to appear

Bug

App won't connect or load data

Bug

Blank white screen after successful login

Bug

Message input field hidden behind keyboard when replying to tickets

Bug

App freezes when accessing tickets

Bug

Biometric authentication fails with 'Something went wrong' error

Bug

Notifications don't arrive when app is logged out

Bug

Ticket text displays only one line

Bug

Images and attachments not rendering

Bug

Filters not working correctly

Bug

Resolved or deleted tickets still appearing in lists

Bug

App crashes when replying to tickets

Bug

Timer auto-starts when viewing tickets

Bug

Keyboard and UI overlap issues

Bug

Recent update broke ticket reply functionality

Bug

iOS 26 compatibility issues

Bug

Biometric login inconsistently working

Bug

Requested Features

17 requests

Full ticket creation and management capabilities

Feature

Dark mode for nighttime usage

Feature

Patch management integration

Feature

Software reporting and uninstall features

Feature

Device assignment and renaming functionality

Feature

Technician chat and messaging

Feature

Custom app dashboard

Feature

Host services and task manager access

Feature

Support chat and ticket access via app

Feature

Script execution capability

Feature

Extended session timeout or persistent login

Feature

OAuth 2.0 support for biometric-only authentication

Feature

GPS tracking for technicians

Feature

Scheduler for shifts and time off

Feature

Task management system

Feature

Improved ticket text display and formatting

Feature

Better image and attachment handling

Feature

FAQ

What does the Atera mobile app do?

The Atera mobile app allows IT professionals to provide IT support to their customers from anywhere. It offers features like alert monitoring, access to customer information and devices, and remote access capabilities, all designed to complement the full Atera platform.

What are the key features of the Atera mobile app?

Key features include alert monitoring for proactive issue detection, access to customer and device details, and the ability to perform remote access for troubleshooting. It also supports on-site IT support and integrates with the help desk functionalities of the Atera platform.

Is Atera a free app?

The Atera mobile app is a lite version designed to be used alongside the Atera software. While the app itself is free to download and use, the full Atera platform, which includes RMM, PSA, and billing, operates on a freemium model, suggesting there are paid tiers for advanced features and business management.

Who is the target audience for Atera?

Atera is specifically designed for Managed Service Providers (MSPs) and internal IT departments. It provides a comprehensive solution for managing their entire IT business, from remote monitoring and management to help desk services and billing, enabling them to support clients effectively.

What kind of IT tasks can I perform with Atera on mobile?

With the Atera mobile app, you can monitor alerts to stay informed about system issues, access detailed information about your customers and their devices, and initiate remote access sessions to troubleshoot problems. It's ideal for providing IT support whether you are at the office, on-site, or on the go.