MSP360 Control vs Atera
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
MSP360 Control
Monitor backup and restore activities for managed machines remotely from your iOS device. Start, stop, and view backup history with native notifications. Generate 2FA codes for enhanced security.
- Monitor backup/restore executions
- Track managed machine status
- Remotely start/stop plans
- View backup history
- Receive native iOS notifications
- Generate 2FA codes
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This app is designed as an extension for administrators of the MSP360 Managed Backup Service. The app provides a secure method to monitor backup activity anywhere from your iOS devices. With MSP360 Control you can: - Monitor backup and restore plan executions - Track status of managed machines - Remotely start and stop backup and restore plans - View backup history - Receive native iOS notifications - Generate Two-Factor Authentication (2FA) verification codes for the MSP360 Managed Backup Service Your feedback will be highly appreciated, please, contact us at mobile@msp360.com.
Atera
Deliver IT support remotely and on-site with alert monitoring, customer and device access, and remote control capabilities. This mobile app complements a comprehensive platform for IT professionals to manage their entire business, including RMM, help desk, and billing.
- Alert monitoring
- Customer and device access
- Remote access
- On-site support
- Help desk
- Remote Monitoring and Management (RMM)
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Introducing the Atera mobile app! Provide awesome IT support to your customers, at the office, on-site, and on-the-go, with alert monitoring, access to customers, contacts and devices, remote access, and more. Atera is a unique platform designed for Managed Service Providers (MSPs) and internal IT departments; Combining Remote Monitoring and Management (RMM), Help Desk, Remote Support, Billing and Reporting —it’s a complete, one-stop-shop that enables MSPs to manage their entire business. The mobile app is a lite version designed to be used alongside Atera software.
Screenshots
Verdict
The clearest difference is rating: MSP360 Control at 2.8 against Atera's 1.6. MSP360 Control also leads on monetization model (free vs freemium). Atera's advantage is update cadence (every 6 weeks vs every 3 months) and ratings volume (113 vs 12). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
MSP360 Control holds the better App Store score, 2.8 against 1.6. That said, the two scores are not equally well evidenced: Atera has 113 ratings behind it against 12, so its average is the more settled of the two. Written reviews point the same way: 15% of MSP360 Control's written reviews are positive against 10% of Atera's.
MSP360 Control ships an update every 3 months, Atera every 6 weeks. The most recent releases landed on August 17, 2026 and September 17, 2026 respectively.
| Parameter | MSP360 Control | Atera |
|---|---|---|
| Price | Free | Free |
| Rating | 2.8 (12 ratings) — better | 1.6 (113 ratings) |
| Positive reviews | 15.4% of reviews — better | 9.7% of reviews |
| Number of ratings | 12 | 113 — better |
| Update frequency | Every 3 months | Every 6 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free — better | Freemium |
| Devices | iPhone, iPad, Apple Watch | iPhone, iPad, iPod |
| Requires iOS | 17.6 | 15.0 — better |
| Further details — not scored | ||
| Size | 41 MB | 71 MB |
| Age rating | 4+ | 4+ |
| Developer | Trichilia Consultants Limited | Atera Networks LTD. |
Customer experience
MSP360 Control
Atera
Bugs and requests
MSP360 Control
Not enough reviews yet to summarise bugs or requests.
Atera
Reported bugs
18 issues- Login loops back to authentication screen
- MFA window fails to appear
- App won't connect or load data
- Blank white screen after successful login
- Message input field hidden behind keyboard when replying to tickets
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- App freezes when accessing tickets
- Biometric authentication fails with 'Something went wrong' error
- Notifications don't arrive when app is logged out
- Ticket text displays only one line
- Images and attachments not rendering
- Filters not working correctly
- Resolved or deleted tickets still appearing in lists
- App crashes when replying to tickets
- Timer auto-starts when viewing tickets
- Keyboard and UI overlap issues
- Recent update broke ticket reply functionality
- iOS 26 compatibility issues
- Biometric login inconsistently working
Requested features
17 requests- Full ticket creation and management capabilities
- Dark mode for nighttime usage
- Patch management integration
- Software reporting and uninstall features
- Device assignment and renaming functionality
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- Technician chat and messaging
- Custom app dashboard
- Host services and task manager access
- Support chat and ticket access via app
- Script execution capability
- Extended session timeout or persistent login
- OAuth 2.0 support for biometric-only authentication
- GPS tracking for technicians
- Scheduler for shifts and time off
- Task management system
- Improved ticket text display and formatting
- Better image and attachment handling
In-app purchases
MSP360 Control
No in-app purchases
Atera
No in-app purchases
